--- description: Surfly : qu'en pensent les utilisateurs ? Lisez les avis clients sur Surfly, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Surfly - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Assistance à distance](/directory/30928/remote-support/software) > [Surfly](/software/159520/surfly) # Surfly Canonical: https://www.capterra.lu/software/159520/surfly Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/159520/surfly?page=2) > Une technologie sécurisée, simple et rapide de conavigation et de collaboration qui vous permet de mettre à niveau n'importe quelle conversation, via n'importe quel canal, en toute transparence. > > Conclusion : 13 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Surfly ? Services banquiers et financiers, Services de soins en ligne, SaaS, assurances et prêts commerciaux, call centers pour le e-commerce. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 13 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Surfly - **Pays**: Amsterdam, Pays-Bas ## Contexte commercial - **À partir de**: 26,00 € - **Type de licence**: (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (sur site), Linux (sur site) - **Langues**: allemand, anglais, coréen, danois, espagnol, estonien, finnois, français, grec, géorgien, hébreu, italien, japonais, néerlandais, polonais, portugais, portugais brésilien, portugais européen, russe, suédois, tchèque, turc, ukrainien - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - Accès et contrôle à distance - Accès mobile - Alertes/Notifications - Annotations - Cadrage automatique - Chat en temps réel - Chat et messagerie - Chat vidéo - Communication multicanal - Conférences vidéo - Contrôles/Permissions d'accès - Desktop/Browser Sharing - Dépannage - Enquêtes et feedback - Enregistrement de l'écran - Enregistrement de session - Enregistrement des appels - Enregistrements - Facturation - Fichiers audio et vidéo bidirectionnels - Gestion de la communication - Gestion de la conformité - Gestion des centres d'appel - Gestion des documents - Gestion des flux de travail - Gestion du contrôle des présentations - Historique des clients - Logiciels d'expérience client - Messagerie instantanée - Outils de collaboration - Partage d'écran - Partage d'écran en temps réel - Partage des fichiers - Piste d'audit - Prise en charge de plusieurs langues - Saisie de signature mobile - Signature de plusieurs parties - Streaming de présentation - Surveillance et gestion à distance - Sécurité des données - Tableau de bord - Third-Party Integrations ## Intégrations (4 au total) - Avaya UCaaS - Drift - Intercom - NiCE CXone ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) - Chat ## Category - [Assistance à distance](https://www.capterra.lu/directory/30928/remote-support/software) ## Catégories connexes - [Assistance à distance](https://www.capterra.lu/directory/30928/remote-support/software) - [Logiciels de réunions](https://www.capterra.lu/directory/30075/web-conferencing/software) - [Support client](https://www.capterra.lu/directory/32315/customer-support/software) - [Services financiers](https://www.capterra.lu/directory/31123/financial-services/software) - [Assurance](https://www.capterra.lu/directory/20035/insurance-agency/software) ## Logiciels similaires 1. [Slack](https://www.capterra.lu/software/135003/slack) — 4.7/5 (24068 reviews) 2. [Webex Suite](https://www.capterra.lu/software/733/webex) — 4.4/5 (7398 reviews) 3. [Zoom Workplace](https://www.capterra.lu/software/144037/zoom-video-conferencing) — 4.6/5 (14550 reviews) 4. [Zoho Meeting](https://www.capterra.lu/software/202121/zoho-meeting) — 4.6/5 (933 reviews) 5. [Bluescape](https://www.capterra.lu/software/134105/bluescape) — 4.3/5 (100 reviews) ## Avis ### "Best collaboration tool I've seen\!" — 5.0/5 > **Shawn** | *12 octobre 2018* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: Anyone can use it, right away. Very useful for live collaboration on any website. (even in a logged in area) Saves so much time and frustration with communications. Makes online interaction so much more meaningful and actually enjoyable. The future of online for human to human interactions. (the rest will be with AI and bots). > > **Inconvénients**: So many options . Sometimes hard to understand how to integrate with other services in business. White label is somewhat limited. > > Still a huge believer in Surfly's future. Great support and technical capabilities\! ----- ### "Surfly great co browsing product" — 5.0/5 > **Sergey** | *12 octobre 2023* | Assurance | Taux de recommandation : 8.0/10 > > **Avantages**: We use Surfly as an API and build an in-house workflow for our business units. We managed to cut the sales representative time on call by 40 %. The co-browsing feature also helps us improve customer engagement in the process. > > **Inconvénients**: We don't have local language support (RTL language) > > Product, customer support, and stability have a decent number of good features. If you enterprise, you can have additional features and a privet cloud for version management. ----- ### "Something to get use to\!" — 4.0/5 > **Whitney** | *16 janvier 2024* | Immobilier | Taux de recommandation : 6.0/10 > > **Avantages**: At first I wasn't a big fan of trying something new, like Surfly. However, I am pleasantly surprised by how user friendly and simple Surfly is to use. I really like how seamless it is to screen share and collaborate with co-workers through the program. > > **Inconvénients**: What I like the least about Surfly is how confusing the interface is. I would like something simple to be able to ensure everyone is able to log in and view the meeting and what is being shared. ----- ### "A product for the future" — 5.0/5 > **James** | *28 juin 2022* | Assurance | Taux de recommandation : 10.0/10 > > **Avantages**: The Screen sharing, ease of use and privacy features are the obvious stand outs but also what made Surfly such a success within our business was the ease of implementation along with the dedicated support offered by the Surfly team. > > **Inconvénients**: depending on your needs for the system we have found that the biggest limiting factor has been its inability to view Applications, it is a feature that is becoming increasingly important as more of our systems move from web based on application based browsing. > > Surfly have been a joy to work with, the system has been reliable and is easy to use and as a team they take feedback seriously actioning any system errors and development ideas. ----- ### "Great tool to teach customers and new sales associates regarding certain technical techniques." — 5.0/5 > **Vivaan** | *17 juin 2022* | Génie mécanique ou industriel | Taux de recommandation : 8.0/10 > > **Avantages**: We primarily use this to train new customers and new sales associates the correct splicing techniques for our ropes. Really easy to deploy with new customers and makes it easier to teach without having to visit. > > **Inconvénients**: Quite happy with this tool. No real complaints. Plan to start usage in our sister organization too. > > The pandemic made it difficult to visit the sites where our ropes are used and teach the correct splicing methods as well as provide information on how to make them last longer. With Surfly this is no longer an issue. Even now we are siving money not having to visit the customes so often. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/159520/surfly?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/159520/surfly) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Données structurées