--- description: Firsthand : qu'en pensent les utilisateurs ? Lisez les avis clients sur Firsthand, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Firsthand - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestions des anciens élèves](/directory/10039/alumni-management/software) > [Firsthand](/software/159785/firsthand) # Firsthand Canonical: https://www.capterra.lu/software/159785/firsthand Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/159785/firsthand?page=2) > Firsthand est l'un des premiers fournisseurs de plateformes d'engagement et de mentorat destinées aux anciens élèves. > > Conclusion : 41 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Firsthand ? Les institutions d'enseignement supérieur à la recherche d'une plateforme tout-en-un pour engager leur communauté virtuellement. Stimulez les inscriptions, l'engagement des anciens élèves et les services de recherche d'emploi et hébergez un nombre illimité de foires et d'événements virtuels. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 41 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Firsthand - **Fondé**: 2010 ## Contexte commercial - **À partir de**: 7.600,00 $US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afrique du Sud, Allemagne, Canada, France, Irlande, Italie, Mexique, Pays-Bas, Royaume-Uni, États-Unis ## Fonctionnalités - Bibliothèque de contenu - Chat en temps réel - Comptes de membre - Développement de carrière - Gestion des abonnements - Gestion des collectes de fonds - Gestion des listes - Gestion des participants - Génération de leads - Inscription en ligne - Job Board - Planification des rendez-vous - Portail des membres - Profils des participants - Rapports et analyses - Rapports et statistiques - Stratégie de marque personnalisable - Streaming en direct - Suivi de la progression ## Intégrations (7 au total) - Blackbaud Enrollment Management System - Ellucian - Google Calendar - LinkedIn for Business - Microsoft Outlook - NetSuite - Simplicity ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Gestions des anciens élèves](https://www.capterra.lu/directory/10039/alumni-management/software) ## Catégories connexes - [Gestions des anciens élèves](https://www.capterra.lu/directory/10039/alumni-management/software) - [Logiciels de tutorat](https://www.capterra.lu/directory/30803/mentoring/software) - [Logiciels d'événements virtuels](https://www.capterra.lu/directory/32017/virtual-event/software) ## Logiciels similaires 1. [vFairs](https://www.capterra.lu/software/149104/vfairs) — 4.8/5 (623 reviews) 2. [Whova](https://www.capterra.lu/software/149712/whova) — 4.8/5 (2423 reviews) 3. [Zoom Events and Webinars](https://www.capterra.lu/software/157062/zoom-video-webinar) — 4.6/5 (6050 reviews) 4. [Cvent Event Management](https://www.capterra.lu/software/26318/cvent-event-management) — 4.5/5 (990 reviews) 5. [Adobe Connect](https://www.capterra.lu/software/203963/adobe-connect) — 4.3/5 (701 reviews) ## Avis ### "Great career services tool for students and alumni" — 5.0/5 > **Joep** | *6 janvier 2020* | Gestion de l'enseignement | Taux de recommandation : 9.0/10 > > **Avantages**: Easy to use, it's not complicated to use. It's also great that it has the feeling of an RSM Erasmus University tool > > **Inconvénients**: It's kind of hard to motivate students to use the tool. When they use it they are very satisfied\! Users need to go through 'all' settings to ensure the best use, some of them like 'time zone' are beneficial but easy to forget > > Super tool, good feedback from users, who are extremely satisfied about using the tool. ----- ### "A Platform That Has Extended the Value of our Organization" — 5.0/5 > **Ben** | *13 août 2020* | Enseignement supérieur | Taux de recommandation : 9.0/10 > > **Avantages**: With Firsthand, our organization was able to launch what we call the Delta Chi Mentorship Network. This created an opportunity for us to connect our members throughout North America with one another to offer coaching or mentoring and to seek professional guidance and advise. It has been invaluable in expanding the experience associated with membership in our organization. Thus far, the user-friendly interface has been one of the biggest selling points. > > **Inconvénients**: As we continue to seek ways in which we can contour the platform to our needs, we've seen limitations in the way we, without the assistance of tech support, are able to customize the platform. For some of the pages, we've had asks about enhanced visual customization, from using images as title banners, etc. Currently, we cannot do that. > > Overall, as mentioned previously, the platform has been invaluable. We're very happy with what it is doing for us and our organization and the potential it creates for connecting members with like-minded professional aspirations or skill sets. ----- ### "A platform with great potential" — 3.0/5 > **Will** | *13 août 2020* | Enseignement supérieur | Taux de recommandation : 6.0/10 > > **Avantages**: -Very easy account registration process. -Intuitive user interface - mimicking a 'tinder' approach to mentoring. - Takes out a lot of the fear of being rejected when it comes to networking. Makes it very easy and 'risk free'. - Flexibility for students to select what sort of outcome or conversation they want with their mentor. - Convenient scheduling tool to allow students to find a time to speak with a mentor without having to play - diary 'ping pong' between them and advisor. - Dial-in option easy to speak with advisor and retains students privacy of personal number. - Access to global network of advisors. > > **Inconvénients**: - Very U.S centric, so less relevant for those seeking mentorship within a U.K context. - Could benefit from a wider range of mentors across different roles / industries / sectors. - Webinar content appears to be more targeted at more experienced hires - could benefit from more content focused on early careers. ----- ### "An excellent way to engage your community" — 5.0/5 > **Juan** | *9 décembre 2019* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: Firsthand is easily one of our best sources to source people that are very committed to our brand and values. It also provides a better student experience to RSMers that can find fascinating people and get to know about their journey after university and how to get there. > > **Inconvénients**: The internal e-mail tool is fantastic to engage people however, it is VERY limited in the customization and branding that you can use. This tool only has very basic text options to engage your community which is a shame because the response rate is great. > > It has been great, for us it's a really cost-effective way to engage with our most engaged alumni, to promote engagement with the school since the time our cohorts are studying and make sure that employability and visibility of our graduates also keeps very high. ----- ### "Firsthand Platform" — 4.0/5 > **Nichole** | *13 août 2020* | Gestion de l'enseignement | Taux de recommandation : 6.0/10 > > **Avantages**: The combination of features is helpful for different purposes other than mentoring, but it especially drives those one-on-one mentoring connections. > > **Inconvénients**: The current registration process is a little long and tiresome. Additionally, it needs to be more customizable, which I know the developers are working on, but the original product we started using over a year ago was very rigid. > > Firsthand has helped us streamline our mentoring program, but it could still use some improvements. The customer support should be a little better and faster. Also, I feel like the users should have an option as to whether to contact the admin or the user support directly through the platform. ----- Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/159785/firsthand?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/159785/firsthand) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées