---
description: Aspect Workforce : qu'en pensent les utilisateurs ? Lisez les avis clients sur Aspect Workforce, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
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title: Aspect Workforce - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Gestion du personnel](/directory/30210/workforce-management/software) > [Aspect Workforce](/software/160354/alvaria)

# Aspect Workforce

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> La solution de gestion globale de la main-d'œuvre n° 1 au monde par Pelorus Associates, pouvant être déployée sur site, dans le cloud ou hébergée pour plus de 100 agents.
> 
> Conclusion : 251 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Aspect Workforce ?

Les centres d'appels de plus de 100 agents souhaitant gérer facilement leurs effectifs sur plusieurs sites, canaux et compétences.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.2/5** | 251 Avis |
| Simplicité | 3.9/5 | D'après l'ensemble des avis |
| Support client | 3.9/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 3.8/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.1/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Alvaria
- **Pays**: Chelmsford, É.-U.
- **Fondé**: 1973

## Contexte commercial

- **À partir de**: 1,00 $US
- **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, chinois, chinois traditionnel, coréen, espagnol, français, japonais, portugais, russe
- **Pays disponibles**: Afghanistan, Afrique du Sud, Algérie, Allemagne, Angola, Arabie saoudite, Argentine, Arménie, Australie, Azerbaïdjan, Bahreïn, Bangladesh, Bhoutan, Bolivie, Botswana, Brunei, Brésil, Burkina Faso, Burundi, Bénin et 128 de plus

##  Fonctionnalités

- Analyse de la productivité
- Base de données des employés
- Budgétisation et prévision
- Employee Coaching Tools
- Enregistrement des appels
- Fonctions pour call centers
- Gestion de la conformité
- Gestion de la qualité
- Gestion des congés
- Gestion des employés
- Gestion des feuilles de temps
- Gestion des listes d'attente
- Gestion des performances
- Gestion des évaluations de la performance
- Gestion du personnel
- Goal Setting/Tracking
- Interface d'agent
- Intraday Management
- Mesure des performances
- Planification automatisée
- Planification du personnel
- Portail libre-service
- Prévision du travail
- Rapports et analyses
- Suivi des compétences
- Suivi des présences

## Ressources d'aide

- Service client/e-mail
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat

## Category

- [Gestion du personnel](https://www.capterra.lu/directory/30210/workforce-management/software)

## Catégories connexes

- [Gestion du personnel](https://www.capterra.lu/directory/30210/workforce-management/software)
- [Logiciels de contact client](https://www.capterra.lu/directory/32035/contact-center/software)
- [Systèmes de gestion de la performance](https://www.capterra.lu/directory/30061/performance-appraisal/software)
- [Logiciels de gestion du personnel pour call center](https://www.capterra.lu/directory/32607/call-center-workforce-management/software)

##  Logiciels similaires

1. [Calabrio ONE](https://www.capterra.lu/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews)
2. [CXone Mpower](https://www.capterra.lu/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)
3. [Assembled](https://www.capterra.lu/software/195644/assembled) — 4.7/5 (85 reviews)
4. [Genesys Cloud CX](https://www.capterra.lu/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
5. [Five9](https://www.capterra.lu/software/132405/five9) — 4.2/5 (481 reviews)

## Avis

### "Keep your workforce organized" — 5.0/5

> **Rafael** | *4 novembre 2019* | Immobilier | Taux de recommandation : 10.0/10
> 
> **Avantages**: The ability to set everything up from a scratch is great, you're able to set the FTEs at ease with its included calculator and have the team request what days they'll like to have off and so on.
One of the better tools is you're able to run a simulation of the schedules for certain amount of weeks without making it official and it'll help you understand everything better and show it to upper management.
> 
> **Inconvénients**: Creating everything from a scratch can be confusing if you don't know what you're doing but at the end it's worth it.

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### "I've used Aspect for Realtime, scheduling, forecasting, IDP, and vendor management." — 4.0/5

> **Cory** | *24 avril 2018* | Assurance
> 
> **Avantages**: It is very comprehensive.  I've used it for reporting and  Realtime, scheduling, forecasting, IDP, and vendor management of our agents.
> 
> **Inconvénients**: it is complicated to set up.  The revert button is too close to the save button.  It is difficult to get the data feeds from our BPO/Vendor partners.

-----

### "Aspect review" — 1.0/5

> **Utilisateur vérifié** | *27 décembre 2018* | Externalisation/délocalisation | Taux de recommandation : 0.0/10
> 
> **Avantages**: There is nothing positive to say. We have struggled with the system especially since we transitioned to hosted solution.
> 
> **Inconvénients**: It does not give us everything we need. We have APM and have never been able to use it because the numbers have always been wrong.
> 
> Aspect is horrible. We switched from on premise to hosted and then were told we needed to update our WFM but of course that came with a price. I would not recommend Aspect to anyone.

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### "Wow excellent  software" — 5.0/5

> **Ramon** | *15 septembre 2018* | Externalisation/délocalisation | Taux de recommandation : 10.0/10
> 
> **Avantages**: Very like it,  I use it for many years,  I miss this dialer,  and all the functionallity . Very good platform
> 
> **Inconvénients**: Nothing to said  very comfortable  with everything

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### "Make things easier" — 4.0/5

> **Gabriel** | *13 novembre 2018* | Télécommunications | Taux de recommandation : 10.0/10
> 
> **Avantages**: I can have historical data to run actual information and have an accurate view for the future.
> 
> **Inconvénients**: It has a lot of functions and it's difficult to understand some of them.
> 
> It's a pretty nice tool, I really like it and use it every day.

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/160354/alvaria)

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