--- description: Qminder : qu'en pensent les utilisateurs ? Lisez les avis clients sur Qminder, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Qminder - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Planification](/directory/30087/scheduling/software) > [Qminder](/software/160462/qminder) # Qminder Canonical: https://www.capterra.lu/software/160462/qminder Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/160462/qminder?page=2) > Un système de gestion de files d'attente qui améliore l'expérience client et fournit des informations en temps réel. > > Conclusion : 93 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Qminder ? Qminder cherche à aider les entreprises à numériser leurs expériences de file d'attente. Ce système s'adresse à tous les secteurs : de la vente au détail aux soins de santé en passant par l'éducation, tout le monde peut utiliser ce logiciel d'aide. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 93 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Qminder - **Pays**: London, R.-U. - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 429,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Canada, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Alertes/Notifications - Automatisation des processus et flux de travail - Base de données de clients - Définition des priorités - Fonctions pour gouvernement - Formulaires personnalisables - Gestion de la disponibilité - Gestion des calendriers - Gestion des contacts - Gestion des listes d'attente - Gestion des rendez-vous - Liste d'attente publique - Liste de suivi - Messagerie SMS - Portail libre-service - Préinscription - Rappels - Rapports et statistiques - Réservation en ligne - Self Check-In/Check-Out - Suivi du statut des listes d'attente - Suivi du temps d'attente - Third-Party Integrations ## Intégrations (9 au total) - Acuity Scheduling - Gmail - Okta - OneLogin - Pipedrive - Slack - SurveyMonkey - Typeform - Zapier ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Planification](https://www.capterra.lu/directory/30087/scheduling/software) ## Catégories connexes - [Planification](https://www.capterra.lu/directory/30087/scheduling/software) - [Logiciels pour l'administration publique](https://www.capterra.lu/directory/20048/government/software) - [Planification des rendez-vous](https://www.capterra.lu/directory/30757/appointment-scheduling/software) - [Gestion des visiteurs](https://www.capterra.lu/directory/10020/visitor-management/software) - [Logiciels pour listes d'attente](https://www.capterra.lu/directory/31495/waitlist/software) ## Logiciels similaires 1. [Archie](https://www.capterra.lu/software/1023304/archie) — 4.9/5 (81 reviews) 2. [Vizito Gestion Des Visiteurs](https://www.capterra.lu/software/147970/vizito) — 4.7/5 (168 reviews) 3. [The Receptionist for iPad](https://www.capterra.lu/software/133191/the-receptionist-for-ipad) — 4.8/5 (328 reviews) 4. [WaitWell](https://www.capterra.lu/software/1018455/waitwell) — 4.9/5 (84 reviews) 5. [Visitly](https://www.capterra.lu/software/179358/visitly) — 4.5/5 (48 reviews) ## Avis ### "More than Queue Management - an Integral Part of Creating Outstanding Customer Experiences" — 5.0/5 > **Dana** | *19 septembre 2018* | Transport routier/ferroviaire | Taux de recommandation : 10.0/10 > > **Avantages**: I worked with Qminder across 200+ sites. What I appreciated most was the ease with which we could transform a sometimes chaotic check-in and queuing experience into a seamless one where visitors felt like they were taken care of. It was easy to work with the Qminder team to initially set up the queue management system and tailor it to our tastes. They always gave us outstanding support. > > **Inconvénients**: There was a small amount of company friction as we had to move to Apple TV for the displays. But the interface improvements were worth it. > > Overall we were able to process a LOT more visitors, reduce wait times and capture a lot more information about visitors (thanks to the extremely sophisticated and well-documented API). It was a core contributor of an increase of efficiency, overall capacity and customer happiness. ----- ### "Great product" — 5.0/5 > **Sedric** | *4 avril 2022* | Vente en gros | Taux de recommandation : 8.0/10 > > **Avantages**: Being aple to track walkin customers and pull up the data. > > **Inconvénients**: Nothing I can think of. I enjoy the software. > > 10/10 ----- ### "Qminder as a user" — 4.0/5 > **Lorilyn** | *14 juin 2023* | Santé, bien-être et fitness | Taux de recommandation : 5.0/10 > > **Avantages**: Being able to get notifications when new patients are added to the que. > > **Inconvénients**: Even though I only have one department line selected, I still get notifications for long wait times from other departments. ----- ### "Maintaining Flows and Queues of Visitors." — 5.0/5 > **Bintu Keithane** | *18 mars 2021* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: It helps in maintaining flows of visitor and managing waiting lines. It allows visitors to check-in for getting services through their mobile devices from anywhere like homes or waiting in their cars. It helps in social distancing and minimizing the risks. It provides seamless queuing management systems. It provides actionable insights and helps in reducing operational waste. A queue management system helps in making every job easier. > > **Inconvénients**: It has limited tools for extracting more data. Its user interface needs some improvements. It may slow down sometimes and not able to notify you about queues status. Some controlling and customizing features need some improvements. > > It helps in gathering customer data and information. People don’t have to wait for a long time in long queues. It helps in gathering name and other information related to customers and helps in informing them about their queue status. It helps in providing customized experiences to visitors. The queue management system is perfect for clinics, schools, and big stores. It helps in notifying automatically ----- ### "Qminder is a great product" — 5.0/5 > **Christina** | *14 mars 2019* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: Qminder has drastically improved our workflow by streamlining the process of how patients sign in. We now have a way to track our wait time and service time, and have statistics at our fingertips\! It is easy to use for everyone (even those that struggle with technology). I like that Qminder is constantly working to add enhancements and improve their software. > > **Inconvénients**: I really don't have any complaints, Qminder is a great product for a great value. > > Qminder has drastically improved our workflow by streamlining the process of how patients sign in. We now have a way to track our wait time and service time, and have statistics at our fingertips\! I like that we have our own client representative; it makes communication easier and more direct. Qminder seems to really care about their customers because they seek feedback and they are constantly enhancing their product. Honestly, our business relationship feels more like a partnership. ----- Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/160462/qminder?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/160462/qminder) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées