---
description: AlertOps : qu'en pensent les utilisateurs ? Lisez les avis clients sur AlertOps, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: AlertOps - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Gestion des incidents](/directory/31332/incident-management/software) > [AlertOps](/software/160468/alertops)

# AlertOps

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> Une solution de réponse aux incidents informatiques et DevOps qui automatise la réponse aux incidents pour résoudre rapidement les problèmes critiques des entreprises.
> 
> Conclusion : 21 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise AlertOps ?

Équipes informatiques et DevOps dans n'importe quelle structure, des petites aux grandes entreprises.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.7/5** | 21 Avis |
| Simplicité | 4.1/5 | D'après l'ensemble des avis |
| Support client | 4.5/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.6/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: AlertOps
- **Pays**: Bloomingdale, É.-U.
- **Fondé**: 2014

## Contexte commercial

- **À partir de**: 18,00 $US
- **Type de licence**:  (Version gratuite disponible) (Essai gratuit)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Pays disponibles**: Afrique du Sud, Albanie, Allemagne, Andorre, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade, Belgique, Belize, Bermudes, Bhoutan et 117 de plus

##  Fonctionnalités

- Alertes en temps réel
- Alertes/Notifications
- Alerts/Escalation
- Audit des problèmes
- Communication multicanal
- Contrôles/Permissions d'accès
- Définition des priorités
- Gestion de la base de connaissances
- Gestion des accords de service
- Gestion des billets
- Gestion des communications
- Gestion des enquêtes
- Gestion des tickets de support
- Gestion des tâches
- Gestion des versions
- Journaux des événements
- Monitoring
- Outils de collaboration
- Piste d'audit
- Planification de la maintenance
- Planification des gardes
- Portail libre-service
- Pour logiciels d'infogérance
- Rapports d'incidents
- Rapports et statistiques
- Rapports informatiques
- Real-Time Monitoring
- Real-Time Notifications
- Suivi des statuts
- Tableau de bord

## Intégrations (80 au total)

- AWS CloudTrail
- Airbrake
- Apica
- AppDynamics
- AppSignal
- Auvik
- BigPanda
- Bitbucket
- Bitrise
- BugSnag
- Catchpoint
- Checkly
- Cherwell Service Management
- CircleCI
- Confluence

... et 65 intégrations supplémentaires

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat

## Category

- [Gestion des incidents](https://www.capterra.lu/directory/31332/incident-management/software)

## Catégories connexes

- [Gestion des incidents](https://www.capterra.lu/directory/31332/incident-management/software)
- [Gestion informatique](https://www.capterra.lu/directory/10001/it-management/software)
- [Surveillance des sites web](https://www.capterra.lu/directory/10021/website-monitoring/software)
- [Outils DevOps](https://www.capterra.lu/directory/31120/devops/software)
- [Logiciels RMM (Remote Monitoring and Management)](https://www.capterra.lu/directory/31715/remote-monitoring-and-management-software/software)

##  Logiciels similaires

1. [Freshservice](https://www.capterra.lu/software/132997/freshservice) — 4.5/5 (685 reviews)
2. [ilert](https://www.capterra.lu/software/207205/ilert) — 4.7/5 (64 reviews)
3. [JIRA Service Management](https://www.capterra.lu/software/138769/jira-service-management) — 4.5/5 (763 reviews)
4. [Site24x7](https://www.capterra.lu/software/168192/site24x7) — 4.7/5 (344 reviews)
5. [Datadog](https://www.capterra.lu/software/135453/datadog-cloud-monitoring) — 4.6/5 (357 reviews)

## Avis

### "Highly Recommend AlertOps" — 5.0/5

> **Henry** | *5 décembre 2023* | Services et technologies de l'information | Taux de recommandation : 10.0/10
> 
> **Avantages**: AlertOps has helped us provide fast tech support to our clients around the clock with minimal expense.
The integration with our existing PSA and other systems provides us with almost instant alerts about the things that actually matter.   In the past we’ve experimented with other alerting systems that either gave us a lot of noise (too many alerts), or didn’t work reliably.    With AlertOps, the system just works.   This has given us the ability to monitor our clients systems 24x7x365 without the burden of excessive staffing.
> 
> **Inconvénients**: Like any highly integrated system, occasionally there are blips where the integrations and connections needs some attention.

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### "Very Happy Customer." — 5.0/5

> **L.Victoria** | *10 juin 2019* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10
> 
> **Avantages**: I can make the schedule ahead of the time and make changes immediately when needed.
> 
> **Inconvénients**: Limited options for individual responses to the extensions. 

I'd love it if I got the voice messages in text form.
> 
> We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person. 
Alerts are working for us\!

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### "Good technology but customer service needs polish." — 4.0/5

> **George** | *13 février 2018* | Logiciels | Taux de recommandation : 7.0/10
> 
> **Avantages**: Easy to integrate with existing services. Interface is very intuitive. Easy to set up new users. Easy to customize alerts.
> 
> **Inconvénients**: Pricing structure is confusing and my emails requesting clarification have gone unanswered. Also when my free trial ended I was locked out of my account without access to make the purchase. Had to email support to let me back into my account to pay for subscription.

-----

### "AlertOps Review" — 5.0/5

> **Katrina** | *23 novembre 2025* | Services et technologies de l'information | Taux de recommandation : 10.0/10
> 
> **Avantages**: It allows easy ticket management for ITSM teams and allows you to route customer calls easily and efficiently.
> 
> **Inconvénients**: I do not dislike anything about this software. I think is a good ticket management tool. It has helped me meet SLA deadlines many times.
> 
> My overall experience with AlertOps has been great I use it for ticket management and I like that has a lot of features and good customer support.

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### "AlertOps is Great\!" — 5.0/5

> **Chris** | *18 juillet 2023* | Services et technologies de l'information | Taux de recommandation : 10.0/10
> 
> **Avantages**: The flexible scheduling, easy setup and clear notification options with the app, text and calling.
> 
> **Inconvénients**: No real cons, wish we had the budget to use the higher-level plan haha.
> 
> Alertops has been a great product for us. Really makes after hours calls easy to manage.

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/160468/alertops)

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