--- description: Qubicles : qu'en pensent les utilisateurs ? Lisez les avis clients sur Qubicles, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Qubicles - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de centre d'appel](/directory/30007/call-center/software) > [Qubicles](/software/161183/qubicles) # Qubicles Canonical: https://www.capterra.lu/software/161183/qubicles Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/161183/qubicles?page=2) > Entreprise de logiciels primés de centre d'appels et de blockchain sans licence. Inscrivez-vous gratuitement dès maintenant. > > Conclusion : 24 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Qubicles ? Les call centers et centres d'appels du monde entier fatigués des options coûteuses qui saturent le marché. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 24 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 3.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Qubicles - **Pays**: Atlanta, É.-U. - **Fondé**: 2013 ## Contexte commercial - **À partir de**: 19,99 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000 - **Déploiement et plateformes**: Cloud, SaaS, web, iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Alerts/Escalation - Automate d'appel - CTI (couplage téléphonie informatique) - Centre d'appels entrants - Centre d'appels sortants - Chat en temps réel - Chat et messagerie - Collecte de données multicanal - Distribution automatique des appels - Enquêtes et feedback - Enregistrement des appels - Gestion de la base de connaissances - Gestion des campagnes - Gestion des centres d'appel - Gestion des enquêtes et sondages - Gestion des listes d'attente - IVR - Identification de l'appelant - Journalisation des appels - Logiciels SIP (softphone) - Logiciels d'expérience client - Messagerie instantanée - Numéroteur automatique - Numéroteur prédictif (predictive dialer) - Rapports et analyses - Routage des appels - Scripts d'appel - Suivi des appels - Tableau de bord ## Intégrations (1 au total) - Gmail ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) ## Catégories connexes - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Assistance à distance](https://www.capterra.lu/directory/30928/remote-support/software) - [Logiciels de numérotation automatique](https://www.capterra.lu/directory/30999/auto-dialer/software) ## Logiciels similaires 1. [Five9](https://www.capterra.lu/software/132405/five9) — 4.2/5 (481 reviews) 2. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (987 reviews) 3. [Genesys Cloud CX](https://www.capterra.lu/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 4. [NiCE CXone](https://www.capterra.lu/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [LeadDesk](https://www.capterra.lu/software/130134/leaddesk) — 4.8/5 (13 reviews) ## Avis ### "Incomparable" — 5.0/5 > **Francis** | *15 novembre 2017* | Taux de recommandation : 10.0/10 > > **Avantages**: Great quality of calls, great support and easy to use apps to manage different campaigns. > > A lot, we were able to expand with the help of this software. Technical difficulties that were handled as soon as we sent the ticket to their staff, issues that rarely happens. ----- ### "OVERVIEW" — 4.0/5 > **Alex** | *1 mai 2020* | Services aux consommateurs | Taux de recommandation : 8.0/10 > > **Avantages**: It's very easy to set up and it requires almost no expertise to get it going. > > **Inconvénients**: In my case, since most of the traffic is inbound calls, I've experienced too many dropped calls and dead airs and sometimes I would say 2 or 3 times a month, unexpected errors when using this interface for the agents. > > I would say is a good tool, since you basically have all the call center architecture in place when you get started with them, however, I would highly recommend keeping users posted when running maintenance processes in the back-end of that platform. ----- ### "Powerful tool" — 3.0/5 > **Daryl** | *12 avril 2019* | Organisme politique | Taux de recommandation : 10.0/10 > > **Avantages**: Flexibility, cost effectiveness, scalability. > > **Inconvénients**: There's a rather steep learning curve and answering machine detection absolutely bad\! I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep. Absolutely inexcusable. > > Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares. The 6 second billion increments are the real secret. There are a lot of features to take advantage of and you can have deep control of your campaigns. Lack of AMD really frustrated though\! ----- ### "IT and Call Center Manager perspective." — 4.0/5 > **Jessica** | *11 avril 2017* | Cosmétiques | Taux de recommandation : 8.0/10 > > **Avantages**: Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. > > **Inconvénients**: Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols. > > Fenero has grown a lot since we started with them three years ago. We originally started with just Inbound and have grown with adding inbound ques and outbound campaigns including auto-dialers. Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols. ----- ### "Affordable solution but needs to work on its software for better reliability and performance" — 4.0/5 > **Abhishek** | *16 avril 2019* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: Per minute billing and easy to set up. User friendly UI, takes just one sys-admin on our end to manage the software. > > **Inconvénients**: They need to improve the software so that it can listen for a voicemail beep. Customer service is good but slow to respond and sometimes involves more followups than necessary. There was a security issue we found in the early days where all user agents data was publicly available on the portal without authentication, which we made aware to them and hopefully it's fixed now. > > Has been a great experience overall. Saved a lot of money switching over from Five9. Customer service was spotty at first but in the time we have been with them, it has improved a lot. Same for the software. Its still not perfect but it more than likely will meet basic business needs and more. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/161183/qubicles?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/161183/qubicles) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées