--- description: Broadly : qu'en pensent les utilisateurs ? Lisez les avis clients sur Broadly, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Broadly - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion de l'é-réputation](/directory/30750/reputation-management/software) > [Broadly](/software/161326/broadly-reviews) # Broadly Canonical: https://www.capterra.lu/software/161326/broadly-reviews Page : 1/15\ Suivant: [Page suivante](https://www.capterra.lu/software/161326/broadly-reviews?page=2) > Broadly est une plateforme de génération d'avis qui aide les entreprises locales à obtenir des avis positifs en ligne, tout en protégeant leur réputation. > > Conclusion : 336 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Broadly ? Entreprises locales. dans de nombreux secteurs, notamment : Services aux animaux, automobile, services professionnels et aux entreprises, construction, médical et dentaire, services à domicile, santé et beauté, hôtellerie. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 336 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Broadly - **Pays**: Oakland, É.-U. ## Contexte commercial - **À partir de**: 249,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Analyse des sentiments - Analyse des tendances - Collecte de données multicanal - Communication multicanal - Demande d'avis - Enquêtes et feedback - Gestion SEO - Gestion des campagnes - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des e-mails - Gestion des enquêtes et sondages - Gestion des réponses - Historique des clients - Logiciels d'expérience client - Messagerie SMS - Messagerie client en temps réel - Notification en cas d'avis émis - Paiements mobiles - Partage social - Rapports et analyses - Rapports et statistiques - Stratégie de marque personnalisable - Suivi des interactions - Surveillance des avis émis - Tableau de bord - Third-Party Integrations ## Intégrations (5 au total) - Constant Contact - Mailchimp - QuickBooks Online Advanced - Shopify - Zapier ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique ## Category - [Gestion de l'é-réputation](https://www.capterra.lu/directory/30750/reputation-management/software) ## Catégories connexes - [Gestion de l'é-réputation](https://www.capterra.lu/directory/30750/reputation-management/software) - [Logiciels de satisfaction client](https://www.capterra.lu/directory/30541/customer-satisfaction/software) - [Logiciels de gestion des avis](https://www.capterra.lu/directory/31024/review-management/software) - [Traitement des paiements](https://www.capterra.lu/directory/30232/payment-processing/software) - [Logiciels CCM (Customer Communications Management)](https://www.capterra.lu/directory/31002/customer-communications-management/software) ## Logiciels similaires 1. [SurveyMonkey](https://www.capterra.lu/software/32728/surveymonkey) — 4.6/5 (10427 reviews) 2. [Trustpilot](https://www.capterra.lu/software/169618/trustpilot) — 4.5/5 (1202 reviews) 3. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Weave](https://www.capterra.lu/software/141842/weave) — 4.3/5 (668 reviews) 5. [Jotform](https://www.capterra.lu/software/158456/jotform-4-0) — 4.7/5 (2795 reviews) ## Avis ### "Great for driving reviews\!" — 4.0/5 > **Jackie** | *25 octobre 2022* | Agriculture | Taux de recommandation : 8.0/10 > > **Avantages**: The ease it provides the customer to leave us a good review - and the way it "redirects" an occasional negative experience so that we can address it. > > **Inconvénients**: The delivery of the website "chat bot" messages, the website "Contact Us" form or email via the website, and "text messages" that come from I dont know where - all coming in via the Broadly app. > > Overall very good. They are responsive to problems when I have one and (try to) work with my business software management program on integration glitches. ----- ### "Broadly Review Services" — 5.0/5 > **Shawna** | *25 octobre 2022* | Services juridiques | Taux de recommandation : 10.0/10 > > **Avantages**: I like that this software can automatically send out the review requests and catch negative experiences, so they can be handled behind the scenes. I like most that we can use the software to text with out clients, and have multiple ways of communicating. I like that we can get google leads with the broadly app, so people can message us directly and help gain business. > > **Inconvénients**: We chose to turn the live chat off of our website, for it slowed down our website speed. Also, when clients send pictures back to us in the text message they turn out very very blurry I wish they would come back clear. I wish we were able to hold templates in the app to just add onto chats, for we will use the service to remind clients about appointments, or hearings, etc. It would be easier to be able to save templates. > > Our experience with Broadly has been very well. We've obtained so many reviews to our business' that are positive. We're been able to have more direct communication with our clients via text. ----- ### "They will not cancel my account" — 1.0/5 > **pat** | *17 mai 2025* | Événementiel | Taux de recommandation : 0.0/10 > > **Avantages**: They would never call me back about my account just kept trying to take money on my credit card. > > **Inconvénients**: I finally cancelled for them to CONTINUE trying to charge my card again as of today. > > Horrible experience. I ask them to call me - no call- finally after I have tried cancelling for the 10th time they call me.. I tell her PLEASE Cancel my account then they tried taking money out again today. ----- ### "The best thing you could ever do for your business" — 5.0/5 > **Brad** | *31 octobre 2022* | Services à la personne et aux familles | Taux de recommandation : 10.0/10 > > **Avantages**: The Broadly software makes customer experience management and review generation surprisingly easy. I challenge every new employee on their first day at my company to try and leave us a review and more than 80% of my employees simply can't do it without help. Broadly has made leaving a review incredibly easy while also creating a 1 stop shop for managing all of our interactive social media platforms. > > **Inconvénients**: Using the software for multiple entities can be a bit frustrating at first, but Broadly has improved their app leaps and bounds already, and I know there is even more ease of use to come\! ----- ### "Great Product and Service" — 5.0/5 > **Carol** | *1 novembre 2022* | Santé, bien-être et fitness | Taux de recommandation : 9.0/10 > > **Avantages**: We have been using Broadly and we love the way we get our office reviews. It is simple, clear and is well set up. Our patients get the requests and a few reminders (the perfect amount not to few and not to many) and we gain insight into how we are doing. I also love the fact that we can get reviews on several platforms. > > **Inconvénients**: What we like least is the fact that it is only for reviews. It is not a reminder system for the patients that they have upcoming appointments. It also would be nice if it would integrate to Eaglesoft and let the patient schedule their appointments on our open spaces. ----- Page : 1/15\ Suivant: [Page suivante](https://www.capterra.lu/software/161326/broadly-reviews?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/161326/broadly-reviews) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées