--- description: Rocket.Chat : qu'en pensent les utilisateurs ? Lisez les avis clients sur Rocket.Chat, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Rocket.Chat - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Outils collaboratifs](/directory/15/collaboration/software) > [Rocket.Chat](/software/161575/rocket-chat) # Rocket.Chat Canonical: https://www.capterra.lu/software/161575/rocket-chat Page : 1/8\ Suivant: [Page suivante](https://www.capterra.lu/software/161575/rocket-chat?page=2) > Un système de collaboration et de communication en open source qui peut être mis en œuvre gratuitement et propose une alternative à Slack. Hébergé sur site ou sur le cloud. Confidentialité totale. > > Conclusion : 156 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Rocket.Chat ? Les équipes cherchant une solution pour communiquer et collaborer de manière interactive. Les utilisateurs cherchant à se séparer de Slack. Les entreprises de toutes tailles nécessitant une plateforme de collaboration et de chat extensible. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 156 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Rocket.Chat - **Pays**: Porto Alegre, É.-U. - **Entreprise fondée en**: 2016 ## Contexte commercial - **Type de licence**: (Version gratuite disponible) - **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - @mentions - AI Copilot - Accès mobile - Alertes/Notifications - Appels audio - Assistance à distance - Autoresponders - Chat et messagerie - Chat proactif - Chat vidéo - Collaboration entre plusieurs utilisateurs - Communication multicanal - Conférences vidéo - Contrôles/Permissions d'accès - Discussions/Forums - Fichiers audio et vidéo bidirectionnels - Formulaire hors ligne - Gestion de contenu - Gestion des documents - Gestion des tâches - Logiciels de chatbots - Messagerie SMS - Messagerie client en temps réel - Messagerie instantanée - Outils de collaboration - Partage des fichiers - Rapports et analyses - Rapports et statistiques - Recherche/Filtre - Relevé et historique des chats - Routage des appels - Réponses automatisées - Stratégie de marque personnalisable - Tableau de bord d'activités - Third-Party Integrations - Traitement automatique du langage naturel - Transferts/Routage ## Intégrations (17 au total) - Cloud Whatsapp - Collaboard - Confluence - Drupal - GitHub - Google Calendar - Google Drive - Google Meet - HubSpot CRM - Instagram - Jira - Jitsi - Pexip Video platform - Telegram - Twitter/X ... et 2 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) - Chat ## Category - [Outils collaboratifs](https://www.capterra.lu/directory/15/collaboration/software) ## Catégories connexes - [Outils collaboratifs](https://www.capterra.lu/directory/15/collaboration/software) - [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software) - [Logiciels de communication d'équipe](https://www.capterra.lu/directory/31033/team-communication/software) - [Communications unifiées](https://www.capterra.lu/directory/31035/unified-communications/software) - [Outils de télétravail](https://www.capterra.lu/directory/31855/remote-work/software) ## Logiciels similaires 1. [WhatsApp](https://www.capterra.lu/software/180345/whatsapp) — 4.7/5 (16371 reviews) 2. [Slack](https://www.capterra.lu/software/135003/slack) — 4.7/5 (24116 reviews) 3. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1786 reviews) 4. [Weave](https://www.capterra.lu/software/141842/weave) — 4.3/5 (669 reviews) 5. [Hiver](https://www.capterra.lu/software/142975/hiver) — 4.7/5 (147 reviews) ## Avis ### "Lots of features as open-source & enterprise group chat software" — 5.0/5 > **Hendy** | *23 avril 2021* | Services à la personne et aux familles | Taux de recommandation : 10.0/10 > > **Avantages**: The core software is open-source, so the cost is low to get started. You have the option, but not forced to, to purchase business/enterprise support and upgrade for additional features, and Rocket.Chat company also provides hosting services. In case you want to modify the code (likely you won't need it), but you can, so it's a big plus for feeling in control. Rocket.Chat supports OpenID Connect for SSO authentication out-of-the-box, which we integrate with FusionAuth and it works as expected. So really happy about this. We also did submit some patches and enhancements to Rocket.Chat GitHub, and while response time varies, we were welcomed, some of our contributions were accepted, some were not accepted but with clear explanation. So we're very happy that we can collaborate directly with Rocket.Chat developers and hopefully having good relationship in the long term. > > **Inconvénients**: I still see stability issues, sometimes chats not refreshing, and random minor issues. It's quite hard to debug/diagnose the issue, and on GitHub some issues have been waiting for weeks or months. I understand this is complex code without various platforms connected together, and to be fair Rocket.Chat tried to provide several debugging options inside it, so they do put effort in this. Configuring to use own Firebase Cloud Messaging (FCM) push notification is tricky, and requires deploying customized Android and iOS app... but this is to be expected and I'm not sure how it can be made easier. It still feels that they're pushing for new features more than to fix bugs. Which can be both a good thing or bad thing, depending on which side you're getting. > > Rocket.Chat has been very useful and relatively low-maintenance. Especially since we deployed it in MongoDB Atlas (another commercial product as DBaaS), so our MongoDB cluster is also low-maintenance. There are many features that can be enabled and configured, it's quite overwhelming at first. (to be honest, it still is now) But it makes me feel good too because if there's a use case, I feel that maybe 60-70% of the time, Rocket.Chat already provides that as an option. ----- ### "This OpenSource tool made our whole business possible" — 5.0/5 > **Julien** | *27 mai 2022* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: The possibility of having a self-managed version of it, running on our own servers, for free. This ensured our data stayed ours. We also implemented a chatbot connected to our MySQL and automatized the work distribution. > > **Inconvénients**: There are over 1200 permission settings. Around 50% of the software is "okay" documented, the rest indicates it is "under development". Very complex to know exactly what impact will have each setting. > > We started our self-managed hosted community version of Rocket.Chat a week before starting our company. We were able to quickly facilitate collaboration and communication in our firm. We have implemented a custom made chatbot linked to our MySQL database for work distribution. This tool have been and still is the best we have used in the last two years. It is our "remote office" base. Amazing software, very customizable, unlimited possibilities. ----- ### "Rocket Chat - Good But not Great" — 2.0/5 > **Felix** | *22 juillet 2021* | Services et technologies de l'information | Taux de recommandation : 4.0/10 > > **Avantages**: 1. I like the notification system. It's highly unlikely that you will miss a crucial notification. When the status is set to busy, the notifications will stay in the background 2. It is definitely cheaper compared to its competitors 3. It's good for team collaboration and communication with the ability to create changes 4. The emojis spice up the communication 5. It also offers SSO functionality where users can log in with their GSUITE credentials > > **Inconvénients**: 1. The major con has to be the User Interface. It could definitely use a lot of improvements to make it smooth 2. When starting it for the first time, the servers actually take forever to load 3. It hangs quite a lot even with a very strong internet connection and high spec laptop 4. The file sharing option could be made smoother. 5. The video call option is still missing 6. It's very easy to miss notifications while using the mobile app > > Rocket Chat is a cost-effective communication solution for small businesses. However, when compared to its competitors (particularly Slack), it's not a product I'd suggest to someone trying to get the most out of it. The development team must work harder to stabilize the program and make it more user-friendly. ----- ### "My 6 months with Rocket Chat" — 5.0/5 > **Aditya** | *24 septembre 2019* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: 1. Installation is a breeze. I was able to install Rocket Chat, get SSL configured, and had a running server set up in an hour without having to wave through endless linux commands. 2. Inbuilt support, for Video call using Jitsi, and inbuilt notifications. 3. Slack like user interface , which my team can instantly connect to. > > **Inconvénients**: 1. The Quote a message, can be improved, it is visually not very clear. 2. The Video call doesn't ring inside the application, only gives a button to join which makes people skip it some times. 3. On Windows, if the app is running in background, you need to go to the notification panel to bring it to front, if you start from the Start Menu, it doesn't come to front. Overall, the shortcomings are very less and trivial. The software is very stable and a breeze to use. > > Very satisfied . I have used Slack, Teamwork Chat before, but Rocket Chat is very economical to me ( free- minus the VPS cost). ANd it has everything we need. ----- ### "Excellent Open Source Chat Solution with Many Integrations" — 5.0/5 > **Nick** | *29 août 2019* | Marketing et publicité | Taux de recommandation : 9.0/10 > > **Avantages**: It's open source, easy to deploy and customize. It allows for easy integrations using Webhooks, with Twilio's API, and has a live chat widget for your website. > > **Inconvénients**: There are still a couple of quirks in the iOS app, but overall it runs smoothly. Accessing and registering for the Rocket.Chat cloud marketplace is not as intuitive as it could be. The marketplace also requires a paid plan. > > Overall, Rocket.Chat provides all of the chat solutions I am looking for. Public channels, private channels, private messaging, Webhooks and integrations, including SMS and a website chat widget. Setup is incredibly easy using Docker or Ubuntu Snap. ----- Page : 1/8\ Suivant: [Page suivante](https://www.capterra.lu/software/161575/rocket-chat?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/161575/rocket-chat) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées