Pour qui ?
SupportCenter Plus est un logiciel web de support client qui permet aux entreprises de gérer efficacement leurs contrats de service, les cas d'assistance, les comptes et les coordonnées de leurs clients.
Notes moyennes
10 avis- Note globale 4.3 / 5
- Facilité d'utilisation 4.2 / 5
- Service client 4.5 / 5
- Fonctionnalités 4.4 / 5
- Rapport qualité-prix 4.5 / 5
Informations sur le produit
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À partir de
945,00 $US
Consulter les tarifs - Version gratuite Non
- Essai gratuit Oui, obtenez un essai gratuit
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Déploiement
Cloud, SaaS, web
Installation (Windows)
Mobile (Android natif)
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Formation
Formation présentielle
Formation en ligne en direct
Webinaires
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Ressources d'aide
Service de support permanent (réponse directe)
Support en horaire de bureau
Informations sur l'éditeur
- ManageEngine
- http://www.manageengine.com
En savoir plus sur ManageEngine SupportCenter Plus
SupportCenter Plus est un logiciel de support web compatible ITIL et conçu pour les entreprises de support informatique. Il est utilisé pour gérer tout type de service client sur une seule et même plateforme. Ses utilisateurs peuvent suivre, gérer et résoudre facilement les tickets d'assistance pour offrir un support rapide à leurs clients et améliorer ainsi leur niveau de satisfaction.
ManageEngine SupportCenter Plus - Fonctionnalités
- Accès mobile
- Devis et offres
- Gestion des tâches
- Gestion du territoire
- Intégration des médias sociaux
- Intégration du chat interne
- Intégration du marketing automation
- Lead scoring
- Segmentation
- Stockage de documents
- Système de calendrier et de rappel
- e-mail marketing
- Analytique
- Collecte de commentaires
- Feedback à 360 degrés
- Gestion des enquêtes
- Rapports sur les appels
- Suivi des plaintes
- Alertes et remontée des problèmes
- Assistant virtuel
- Base de connaissances
- Enquêtes et feedback
- Gestion des centres d'appel
- Gestion des e-mails
- Gestion des flux de travail
- Gestion des listes d'attente
- Gestion des rendez-vous
- Intégration des médias sociaux
- Messagerie instantanée
- Mesure des performances
- Portail libre-service
Logiciels équivalents
Logiciels les + demandés
Avis les plus utiles sur ManageEngine SupportCenter Plus
Good but can be improved.
Publié le 13/05/2018
Aria S.
Avantages: Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.
Inconvénients: Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.
Very good experience i have with product, im satisfied.
Publié le 04/05/2018
Amir K.
Avantages: Very easy to use and to admin the product, many feature and its a futuristic product that need to be use. very helpful.
Inconvénients: The product is a complete one and all what I need has on it, don't change folks, continu your hard working.
Lots of features
Publié le 14/02/2018
Gerson M.
Commentaires: Notification screen reminds me a social network message. That's good.
Avantages: Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement,
Manage Engine Ticketing System
Publié le 15/01/2019
Utilisateur vérifié
Avantages: Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems
Inconvénients: Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ...
AS a web based CRM solution, it doesnt get any easier
Publié le 25/06/2018
Mark J.
Avantages: The ability to track and manage customer emails as tickets makes it that much easier to manage your calls. The reports we can pull based on Technician, user or problem is phenomenal.
Inconvénients: You will need to have some form of training otherwise you will get lost. Other than that, there are hardly any cons.
