--- description: Yodel : qu'en pensent les utilisateurs ? Lisez les avis clients sur Yodel, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Yodel - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de VoIP](/directory/30940/voip/software) > [Yodel](/software/162262/yodel) # Yodel Canonical: https://www.capterra.lu/software/162262/yodel Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/162262/yodel?page=2) > Yodel est le système téléphonique qui réunit toutes vos communications en un seul endroit que votre équipe aime déjà : Slack. > > Conclusion : 18 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Yodel ? Cette solution s'adresse aux entreprises et aux équipes de toutes tailles qui souhaitent unifier leurs conversations téléphoniques dans un seul outil. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.0/5** | 18 Avis | | Simplicité | 3.8/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: YodelTalk - **Pays**: Vienna, Autriche - **Fondé**: 2015 ## Contexte commercial - **À partir de**: 25,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Autriche, Belgique, Brésil, Canada, Croatie, Danemark, Espagne, Estonie, Finlande, France, Gibraltar, Groenland, Grèce, Hongrie, Irlande, Islande, Italie, Lettonie et 19 de plus ## Fonctionnalités - Accès mobile - Alertes/Notifications - Autorisations basées sur les rôles - CTI (couplage téléphonie informatique) - Conférences - Contrôles/Permissions d'accès - Distribution automatique des appels - Distribution des appels - Enregistrement des appels - Enregistrements - Filtrage d'appels - Gestion des centres d'appel - Gestion des contacts - Gestion des listes d'appels - Gestion des listes d'attente - Groupes d'appel - IVR - Journalisation des appels - Liaisons SIP - Logiciels d'expérience client - Logiciels de VoIP - Messagerie vocale - Personnalisation de la voix - Planification des rappels - Rapports et analyses - Rapports et statistiques - Rapports sur les appels - Routage des appels - Saisie téléphonique - Suivi des appels - Suivi des appels - Synthèse vocale - Tableau de bord - Third-Party Integrations - Transcription des appels - Transfert d’appel ## Intégrations (5 au total) - Drift - Make - Microsoft Teams - Slack - Zapier ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de VoIP](https://www.capterra.lu/directory/30940/voip/software) ## Catégories connexes - [Logiciels de VoIP](https://www.capterra.lu/directory/30940/voip/software) - [Outils de télétravail](https://www.capterra.lu/directory/31855/remote-work/software) - [Solutions de téléphonie professionnelle](https://www.capterra.lu/directory/31101/business-phone-systems/software) - [Systèmes PABX](https://www.capterra.lu/directory/31102/cloud-pbx/software) - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) ## Logiciels similaires 1. [Ringover](https://www.capterra.lu/software/169627/ringover) — 4.7/5 (858 reviews) 2. [800.com](https://www.capterra.lu/software/208208/800-com) — 4.7/5 (315 reviews) 3. [Nextiva](https://www.capterra.lu/software/175788/nextiva) — 4.6/5 (914 reviews) 4. [3CX](https://www.capterra.lu/software/158704/3cx) — 4.4/5 (465 reviews) 5. [RingEX](https://www.capterra.lu/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews) ## Avis ### "Very good phone for international numbers" — 5.0/5 > **Charles** | *5 mai 2022* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: It works really well. People from other countries don't even realise I'm using it. It also works very well with Slack and let's me know who called and when someone is calling from that number. > > **Inconvénients**: I can't complain. It makes call forwarding and receiving from other countries easy. > > Very helpful staff and does what is promised. Once set up it's forget it and leave it and yes, it continues to work. ----- ### "A Slack-centric phone system with amazing automation features" — 4.0/5 > **Jack** | *16 mars 2018* | Taux de recommandation : 8.0/10 > > **Avantages**: Yodel has some very cool features - the digital assistant can be customized to have a personalized greeting (or you can record your own), it can ask the caller for their intended department or person, and it can even answer simple questions using some integrations. These are features that I did not expect to find outside of a very expensive enterprise solution. Running our phone system through Slack has been great for our productivity, as we're freed up from having to answer the phones without knowing who's calling (it's useful for our firm to be able to screen calls). > > **Inconvénients**: Answering/forwarding calls can be time-consuming, which is an issue when the phone is ringing. It's best to ensure you're signed into Yodel and can answer calls on your headset during business hours, but I'd really like to see a simple, in-Slack method for forwarding incoming calls to our physical phones. Yodel is working on Windows apps, so perhaps this will be more easily managed in the near future. > > Yodel freed up our staff from answering our ad-hoc Google Voice system, and put it on Slack where we have most of our communication. ----- ### "Unreliable product" — 1.0/5 > **Maddy** | *13 novembre 2024* | Informatique et sécurité réseau | Taux de recommandation : 0.0/10 > > **Avantages**: Online dialing and sometimes less features is all you need. > > **Inconvénients**: They betrayed us. I am an early adopter; they sold a lifetime deal on AppSumo to secure funding. Now that the product has good MMR, they deleted my account, claiming I hadn't used it for the last six months, which is false. First of all, there was no condition regarding a six-month window. Secondly, I was using it, and I am not alone; they deleted the accounts of everyone I know who bought this deal. > > Not so good, my account was deleted because they took advantage of our early investment in their product, and used us like tissue. ----- ### "Great product" — 4.0/5 > **Sunni** | *10 février 2022* | Hôtellerie | Taux de recommandation : 9.0/10 > > **Avantages**: Easy to integrate with other systems. Fantastic customer support. > > **Inconvénients**: Mobile App not able to show caller ID. Although I've found customer service to be great, I would much rather prefer to be able to call a customer service representative and speak to someone directly. > > Overall really happy and will continue using Yodel as part of our business ----- ### "Great Product, Great for working with Employees around the world" — 5.0/5 > **Daniel** | *8 février 2022* | Immobilier | Taux de recommandation : 10.0/10 > > **Avantages**: The integration with other software such as slack makes yodel great. Additionally, it makes working with employees worldwide much easier as they can answer calls as long as they have wifi. > > **Inconvénients**: At times there is a lag on when the call comes in but I think this is more because of the internet connection rather than the system. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/162262/yodel?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/162262/yodel) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées