--- description: INTOUCH : qu'en pensent les utilisateurs ? Lisez les avis clients sur INTOUCH, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: INTOUCH - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Service client](/directory/22/customer-service/software) > [INTOUCH](/software/163185/intouch) # INTOUCH Canonical: https://www.capterra.lu/software/163185/intouch > INTOUCH est une solution en nuage (SaaS) permettant de gérer les engagements des clients multicanaux lors de parcours client de grande valeur. > > Conclusion : 4 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise INTOUCH ? INTOUCH améliore l'expérience client des engagements client impliquant des communications client, en particulier pour les organisations de soins de santé, d'assurance, de services financiers, de services publics et gouvernementales. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 4 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Top Down Systems - **Fondé**: 1982 ## Contexte commercial - **À partir de**: 2.500,00 $US - **Public cible**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Collecte de données multicanal - Contrôles/Permissions d'accès - Formulaires électroniques - Gestion de la communication - Gestion de versions - Gestion des documents - Mise en forme de texte - Modèles personnalisables - Options de publication de contenu - Outils de collaboration - Rapports et analyses - Recherche en texte intégral - Tableau de bord ## Ressources d'aide - Support 24/7 (réponse directe) ## Category - [Service client](https://www.capterra.lu/directory/22/customer-service/software) ## Catégories connexes - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Gestion de contenu](https://www.capterra.lu/directory/10007/content-management/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Engagement des clients](https://www.capterra.lu/directory/30906/customer-engagement/software) ## Logiciels similaires 1. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [Whatfix](https://www.capterra.lu/software/143008/whatfix) — 4.6/5 (77 reviews) 3. [Involve.me](https://www.capterra.lu/software/168333/brandquiz) — 4.4/5 (67 reviews) 4. [Jahia](https://www.capterra.lu/software/196073/jahia) — 4.6/5 (59 reviews) 5. [monday.com](https://www.capterra.lu/software/147657/monday-com) — 4.6/5 (5726 reviews) ## Avis ### "The INTOUCH product" — 4.0/5 > **Erin** | *13 juin 2017* | Design | Taux de recommandation : 8.0/10 > > **Avantages**: The dashboard was a great way to see a snapshot of overall performance; flexibility of click-and-drag functionality, combined with a single asset library to use across all needs; templates that are readily available and customizable. > > **Inconvénients**: User interface is still lacking, and the way to get to specific tasks still proved to be a bit frustrating/unintuitive. The demo sometimes crashed mid-stream, although it never seemed to lose any of my work when it did. > > I was able to see how easy it is to create dynamic, customizable communication templates that are better than the quality you'd get from an MS Office product. I am in the field of design for my career, so I appreciate when software is not only functional, but efficient and benefits the greater CCM industry. ----- ### "I have been involved with InTouch from concept through development and implementation." — 4.0/5 > **Gerald** | *24 mai 2017* | Impression | Taux de recommandation : 10.0/10 > > **Avantages**: I like the architecture of the product being an assemblage of micro services, open source, and easy to use interface. Its ground up approach gives it a utility that will be easy to on board > > **Inconvénients**: I worry that the industry is moving under the feet of the product. Composition as a stand alone entity may not last as there are many higher level tool sets that incorporate it into their offering. I think InTouch may need some partners to flesh out the delivery of a larger set of capability. I don't know how willing customers will be to invest in the stand alone product without them. Granted the plumbing for integration is there, but how many organizations will embark on large scale integrations is the question. > > The main benefits is the ability to author content for multiple channels in a single location ----- ### "InTouch Review" — 4.0/5 > **Ahmad** | *3 novembre 2018* | Télécommunications | Taux de recommandation : 9.0/10 > > **Avantages**: InTouch is a great CRM software which the company I work for used and still uses. I like that it has many templates that help you with your support reports and serving customers. Their customer support is amazing, and the software is very good. I love it\! > > **Inconvénients**: The interface is a little crowded with tabs scattered all over. Things might be little hard to reach, but once you get used to it, that no longer becomes a problem. > > Great experience. I've used many software products that do the exact same job, and I like this one\! ----- ### "Versatility of Intouch software can not be over emphasised especially in the business envroniment" — 5.0/5 > **Daniel** | *25 mai 2017* | Impression | Taux de recommandation : 10.0/10 > > **Avantages**: One of the reasons why I am very excited about Intouch is the micro services ability which has make it possible to integrate Intouch with any frontline application such as CRM e.t.c. The multi touch point of communications for small businesses. At Printcall we call it Touchpoint Marketing > > To ability to complete with our competitors Have a robust innovate technologies by you as business, helps to overcome some challenges. ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/163185/intouch) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées