Mouseflow

Mouseflow

par Mouseflow

Description de Mouseflow

Découvrez les activités des visiteurs de votre site web grâce au suivi de la navigation, aux heat maps, aux commentaires des utilisateurs, à l'entonnoir de conversion et à l'analyse des formulaires.

Informations sur Mouseflow

Mouseflow

https://mouseflow.com

Prix de Mouseflow

Mouseflow est disponible en version gratuite et propose un essai gratuit. La version payante de Mouseflow est disponible à partir de 29,00 $US/mois.

À partir de

29,00 $US/mois

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Formation présentielle

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

Mouseflow - Fonctionnalités

Logiciels de web analytics
Gestion de plusieurs sites
Gestion des campagnes
Suivi des conversions
Suivi des interactions entre utilisateurs
Suivi des mots-clés
Suivi des objectifs
Suivi des pages consultées
Suivi des recherches de sites
Suivi des sources de référence
Suivi du temps passé sur le site
Analyse d'éléments
Cartes dynamiques
Cartes intégrables
Cartographie des comportements
Cartographie territoriale
Fonctions pour secteur scientifique
Fonctions pour ventes
Mappage radial
Tableau de bord
Web analytics

Avis sur Mouseflow

Afficher 5 avis sur 16

Note globale
4,4/5
Facilité d'utilisation
4,1/5
Service client
4,1/5
Fonctionnalités
4,3/5
Rapport qualité-prix
4/5
Crystal I.
Marketing Content Developer
Assurance, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 23/04/2018

"Great For Recording Iframes"

Avantages: We use Mouseflow primarily for its user recording tool. Originally, we used Hotjar, but a major part of our website is hosted in an iframe, and Hotjar did not have iframe functionality. We reached out to Mouseflow to see if they had iframe recording functionality and they do. The user recording tool is straight forward. There is no learning curve. It allows you to speed up the recording, skip ahead, plus it tracks clicks, taps, dead time (where the user is not actively doing anything on the screen), click rage, etc. One of our favorite features it the auto-tag feature. Recordings are automatically tagged for you with tags like "click rage" or "payment" or "click error". This is helpful for skimming through recordings and only watching the ones that include tags which are important to you. We have reached out to support numerous times. They are always prompt and kind.

Inconvénients: One of our biggest cons is the endless scroll option in the user recording tool. It seems silly, but when you are scrolling and scrolling, the page gets bogged down. It makes sorting through recordings slow and arduous.

  • Provenance de l'utilisateur 
  • Publié le 23/04/2018
Philip L.
Manager
Internet, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 27/09/2019

"Best in class software"

Commentaires: We managed to solve checkout issues, problems with our landing page and many other things where Analytics was no help in actually understanding user issues.

Avantages: After trying more than 4 different tracking tools to support my Google Analytics efforts, Mouseflow has won all competition.

Inconvénients: Honestly... I think Mouseflow is one of the best pieces of software I've used in a long time.

Réponse de l'éditeur

envoyé par Mouseflow le 29/01/2020

Hi Philip,
Thanks so much for taking the time to review Mouseflow. We are happy to read that you're getting a great value from our tool.

  • Provenance de l'utilisateur 
  • Publié le 27/09/2019
David S.
IT Manager
Gestion de l'enseignement, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 02/09/2019

"Just an overall sotfware"

Commentaires: If you just have an overall expirience and slow software you can choose Mouseflow, I wouldn't recommend this to a friend never.

Avantages: They recording system is good with proper stadistics

Inconvénients: The filters to search data are very dificult to use, and have mane outstanding problems, sometimes we can't see the recordings for hours, and is also pretty slow

Réponse de l'éditeur

envoyé par Mouseflow le 29/01/2020

Hi David,

Thanks so much for taking the time to review Mouseflow. Since your review we have re-designed the filters and added significant more flexibility.
I encourage you to sign-up for a new free trial and review a the improvements introduced into Mouseflow.

  • Provenance de l'utilisateur 
  • Publié le 02/09/2019
Utilisateur vérifié
Content Strategist
Produits chimiques, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    3/5
  • Support client
    Sans note
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 24/07/2019

"Worthwhile Heat Mapping Tool"

Commentaires: Overall, I'd recommend the tool. The price point is good for what you get and we use it on a regular basis to keep track of our website's usability with actual customers.

Avantages: Mouseflow is a great tool for heat mapping and session recordings. I frequently watch user sessions to see how our customers interact with our website, or see how they react if we modify something on a common page like the homepage. The heat mapping is also useful, since other free tools don't always give an accurate picture.

Inconvénients: We have Javascript on our website, which isn't always picked up by the Mouseflow tool. So it can be difficult in those cases to see what's happening. However, usually this is minor.

Réponse de l'éditeur

envoyé par Mouseflow le 29/01/2020

Thanks so much for taking the time to review Mouseflow. We are happy to read that you're getting a great value from our tool. You can find a guidance on various javascript challenges from our Support Center at: https://support.mouseflow.com/

  • Provenance de l'utilisateur 
  • Publié le 24/07/2019
Crystal I.
Marketing Content Developer
Assurance, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 31/05/2017

"Pricier Than Some, But Still A Good Asset"

Avantages: We've only just started using Mouseflow. Originally we were using a different option, but chose to move to Mouseflow because they were able to support iframe session recordings.
So far, pros include:
-Being able to record (and SEE) what users are doing in an iframe
-Lots of features (we probably are not using Mouseflow to its full potential)
-Easy to set up

Inconvénients: I don't like the fact that you can't add notes to recordings for other people on your team to see/read later.
I also am not a huge fan of the layout. There's a lot going on with Mouseflow, which is great, but there's definitely a learning curve.
Also kind of a bummer that with the iframe recording, you pay for 2x the recordings. (1 recording is what is outside the iframe, 1 recording is the actual iframe.) So for us, this meant we had to go into the next pricing plan. Not super happy about that, but that's what it takes.

Réponse de l'éditeur

envoyé par Mouseflow le 29/01/2020

Dear Crystal
Thanks so much for taking the time to review Mouseflow. We are happy to read that you're getting a great value from our tool.
Today, Mouseflow will allow you to add notes to recordings just fine. With the Mouseflow Live Heatmaps you are able to keep your iFrames visible during overlay of our heatmaps.

  • Provenance de l'utilisateur 
  • Source : GetApp
  • Publié le 31/05/2017