--- description: Podium : qu'en pensent les utilisateurs ? Lisez les avis clients sur Podium, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Podium - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion de l'é-réputation](/directory/30750/reputation-management/software) > [Podium](/software/164285/podium) # Podium Canonical: https://www.capterra.lu/software/164285/podium Page : 1/22\ Suivant: [Page suivante](https://www.capterra.lu/software/164285/podium?page=2) > Les clients sont votre meilleure forme de marketing. Obtenez plus d'avis et gardez l'esprit pratique pour les clients avec du texte à partir d'un tableau de bord centralisé. > > Conclusion : 522 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Podium ? Podium est idéale pour toute entreprise locale disposant de 1 à 10 000 sites qui s'appuie sur une liste en ligne locale pour stimuler la croissance de l'entreprise ou qui tente de gérer des avis sur plusieurs sites sur le web. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 522 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Podium - **Pays**: Lehi, É.-U. - **Fondé**: 2014 ## Contexte commercial - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, États-Unis ## Fonctionnalités - Accès mobile - Analyse visuelle - Chat et messagerie - Chat proactif - Collecte de données multicanal - Conforme HIPAA - Conformité PCI - Demande d'avis - Enquêtes et feedback - Envoi de SMS en masse - Facturation - For Medical Spas - Formulaire hors ligne - Formulaires personnalisables - Gestion SEO - Gestion de l'expérience client - Gestion des campagnes - Gestion des clients - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des contacts - Gestion des enquêtes et sondages - Gestion des modèles - Gestion des rendez-vous - Gestion des réponses - Génération de leads - Historique des clients - Importation et exportation de données - Messagerie SMS - Messagerie bidirectionnelle - Messagerie client en temps réel - Messagerie planifiée - Modèles personnalisables - Notification en cas d'avis émis - Options de paiement multiples - Paiements mobiles - Personnalisation de messages - Planification des campagnes - Prévention des paiements frauduleux - Rappels - Rapports et statistiques - Relevé et historique des chats - Réponses automatisées - Saisie de leads - Suivi des interactions - Suivi des plaintes - Surveillance des avis émis - Tableau de bord - Tableau de bord d'activités - Traitement des cartes de crédit et de débit ... et 22 fonctionnalités supplémentaires ## Intégrations (120 au total) - 3C Connect - ABC Ignite - ACS - ALLDATA - AccuLynx - ActiveCampaign - AdvancedMD EHR - Airtable - AroFlo - AthenaPortal - AutoFluent - Autosoft DMS - Bay-Master - CCC ONE - CDK Global ... et 105 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Gestion de l'é-réputation](https://www.capterra.lu/directory/30750/reputation-management/software) ## Catégories connexes - [Gestion de l'é-réputation](https://www.capterra.lu/directory/30750/reputation-management/software) - [Logiciels de gestion des avis](https://www.capterra.lu/directory/31024/review-management/software) - [Logiciels de satisfaction client](https://www.capterra.lu/directory/30541/customer-satisfaction/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software) ## Logiciels similaires 1. [Text Request](https://www.capterra.lu/software/167015/text-request) — 4.6/5 (1193 reviews) 2. [Twilio](https://www.capterra.lu/software/180158/twilio-communications-platform) — 4.4/5 (501 reviews) 3. [Omnisend](https://www.capterra.lu/software/153508/omnisend) — 4.7/5 (836 reviews) 4. [Klaviyo](https://www.capterra.lu/software/156699/klaviyo) — 4.6/5 (524 reviews) 5. [Messente](https://www.capterra.lu/software/199059/messente) — 4.7/5 (84 reviews) ## Avis ### "Love it but don't always love paying for it\!" — 5.0/5 > **Kevin** | *10 novembre 2020* | Immobilier | Taux de recommandation : 7.0/10 > > **Avantages**: The ease of use is great, I love taking the conversation from the website to texting, and it's great for that. It also makes it pretty easy to request reviews, and so that is great. > > **Inconvénients**: It feels really expensive to me. At this point I might be able to get similar functionality for significantly less money, but nonetheless, because we've made the investment in it and trained our team on it, I selfishly don't want to have to deplore another program and do another batch of training. > > Overall, it's really good. I'm a big fan of feeling valued as a customer, and I don't feel valued, I feel like a number. I rarely get check-ins from the company. On top of that, I think the ability to get reviews could be a little better. Our customers just don't really react when we ask them for the review. They are always willing, but then seem to have some difficulty completing the process. ----- ### "Interesting mesh of a review and communication service" — 4.0/5 > **Jennie** | *21 juillet 2021* | Internet | Taux de recommandation : 7.0/10 > > **Avantages**: -Chats with customers are through texts -Different sales agents can answer, and there is no limit to how many sales agents are allowed on 1 account > > **Inconvénients**: -Does not integrate to our CRM tool (Hubspot) -Not really using the review portion of Podium -No automatic chatbot integration > > Originally, I was looking for a reputation management service, but turns out, that's our least used feature for Podium. Instead, we've really been using Podium as a communication tool for our loan officers and new leads. I like that everything is done through SMS and allows our LOs to call the lead right away. Our business is closed mainly through phone, so Podium works well for us. However, I don't recommend for all industries. ----- ### "Steer clear - you cannot get your information out\!" — 2.0/5 > **Cate** | *3 novembre 2024* | Marketing et publicité | Taux de recommandation : 0.0/10 > > **Avantages**: It's very easy to use although the way that contacts are entered and default to being unsubscribed is weird and not very intuitive. > > **Inconvénients**: You can NOT get your contacts out. The only email marketing/CRM system that I've ever come across that does not allow users to export their own contacts. > > Podium integrates with other systems, but only to bring contacts into Podium, it won't syncronise. After trying several ways, I spoke to support who were very hedgy and finally admitted that they account holders can request an export of their data and Podium review the requests "on a case-by-case basis". So you may or may not be able to get your data out, but only if you request it. I'm appalled. ----- ### "Podium use for office ;Made easy" — 5.0/5 > **Alondra** | *28 juillet 2025* | Assurance | Taux de recommandation : 10.0/10 > > **Avantages**: At our Agency we all have access to Podium letting us send messages to clients /saving their contact info and allowing us to communicate with them efficiently when we are unable to get a hold of them over a phone call or Via email. We all have access to see customer reviews and see any incoming information regarding the agency I work for. > > **Inconvénients**: I have yet to come across something I dislike using Podium. I have worked in this industry for years and have never until now found something that helps all staff members be able to have access to all text messages being sent in and out with clients. > > Overall having this one number linked to all of our locations makes it easy for any one here to search a client and look at previous conversations , being able to pick up where the last employee left off also helpful to verify staff conversations with needed documents to match our Hawksoft notes and uploads. ----- ### "Professional customer messaging that feels personal." — 5.0/5 > **Ilayda** | *23 avril 2025* | Mode et vêtements | Taux de recommandation : 9.0/10 > > **Avantages**: Podium assisted us in being able to touch base with shoppers; very much on a personal level, particularly for reviews and text messaging. I love that I can respond to customer inquiries via SMS quickly, while not switching between platforms including sending reviews requests directly after making a sale while the luster of excitement is still there. > > **Inconvénients**: It’s obviously designed with service businesses in mind, so some features that are common in retail, like inventory integration or product-oriented messaging aren’t exactly on point. We had to work around that a little bit to shape it to our flow. > > Within a matter of weeks of implementing Podium, we had doubled the amount of Google reviews for our store\! That also added more visibility for our brand, especially locally. It also allowed us to make up some missed sales by answering questions about fit or availability quickly over text, something email just doesn’t do. ----- Page : 1/22\ Suivant: [Page suivante](https://www.capterra.lu/software/164285/podium?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/164285/podium) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées