--- description: RedmineUP : qu'en pensent les utilisateurs ? Lisez les avis clients sur RedmineUP, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RedmineUP - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion de projets](/directory/30002/project-management/software) > [RedmineUP](/software/164588/helpdesk) # RedmineUP Canonical: https://www.capterra.lu/software/164588/helpdesk Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/164588/helpdesk?page=2) > Outil de gestion de projets basé sur le cloud qui inclut le CRM, le Helpdesk, la facturation et plus encore. Pas de frais d'installation. Configuration gratuite. Version d'essai gratuite. > > Conclusion : 18 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise RedmineUP ? RedmineUP est idéal pour les équipes et entreprises informatiques tels que les studios de développement, les hébergeurs, les agences web ainsi que pour les entreprises à la recherche d'une solution complète et centralisée de gestion des processus. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 18 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: RedmineUP - **Fondé**: 2010 ## Contexte commercial - **À partir de**: 83,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, arabe, chinois, coréen, danois, espagnol, finnois, français, hongrois, irlandais, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc, ukrainien - **Pays disponibles**: Allemagne, Arménie, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, Russie, États-Unis ## Fonctionnalités - Aperçu de Gantt/du calendrier - Définition des priorités - Facturation - Gestion des backlogs - Gestion des calendriers - Gestion des documents - Gestion des flux de travail - Gestion des portefeuilles - Gestion des problèmes - Gestion des ressources - Gestion des tâches - Gestion du budget - Outils de collaboration - Partage des fichiers - Planification et programmation de projets - Reporting et suivi de projet - Suivi des projets - Suivi des statuts - Suivi des étapes - Suivi du temps et des dépenses ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Gestion de projets](https://www.capterra.lu/directory/30002/project-management/software) ## Catégories connexes - [Gestion de projets](https://www.capterra.lu/directory/30002/project-management/software) - [Logiciels de gestion de projet informatique](https://www.capterra.lu/directory/30952/it-project-management/software) - [Outils de gestion de projet agile](https://www.capterra.lu/directory/31556/agile-project-management-tools/software) ## Logiciels similaires 1. [Clockify](https://www.capterra.lu/software/169607/clockify) — 4.8/5 (9235 reviews) 2. [Jira](https://www.capterra.lu/software/19319/jira) — 4.4/5 (15314 reviews) 3. [Asana](https://www.capterra.lu/software/120550/asana-pm) — 4.5/5 (13547 reviews) 4. [Trello](https://www.capterra.lu/software/1010321/trello) — 4.5/5 (23488 reviews) 5. [monday.com](https://www.capterra.lu/software/147657/monday-com) — 4.6/5 (5726 reviews) ## Avis ### "Quality plugins that make software design/development and support easier" — 5.0/5 > **Louis** | *8 janvier 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: Their plugins are easy to initially install and update, while providing advanced features unavailable in the Redmine Core. We have saved countless hours and improved the quality of our software releases by implementing these plugins. They help us stay organized and provide complete transparency to our team, all in one system. We have reduced the number of systems we use from 4+ down to 2. Combining project management, feature wishlists, version control tracking, time logs, and client support in one place. > > **Inconvénients**: Updates (new features) to plugins could come more frequently. Would like to see more improvements made based upon client requests. ----- ### "Good Experience with very few flaw. Software is solid." — 4.0/5 > **Nicola** | *11 janvier 2018* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: - is a standard de facto - is base on a solid open source project that has more than 10 years of success - big community behind, you can find a thousand of developer able to help you - RedmineUP team has long experience and rich customization over the redmine core (CRM and Helpdesk over the all) - Redmine core lack of Customer Entity -\> RedmineUP added Customer Entity deep inside, the changed a good issue tracker in a more than good CRM (sales is ok, but helpdesk is the best) > > **Inconvénients**: - power comes at a cost: you need to learn something, effort is needed. - ruby is not C\# - if it's important for you: lacks of print and reporting (i mean ready to use print/report, i know there are reports inside but they are a sort of POC o Marketing stuff) > > Full automation of support ticket management. No more post-it, notes, or calls. Every ticket is tracked and processed in the correct workflow. ----- ### "RedmineUP review" — 3.0/5 > **Andrzej** | *24 octobre 2019* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: It has all basic functionalities we need to manage our projects. It is simple to learn and use. It is SaaS, so we do not need to worry about maintenance. > > **Inconvénients**: No way of enforcing user input on status changes. For instance, we have custom field Resolution that needs to be filled when a ticket is closed. We cannot create custom reports. The ones provided do not serve our needs. No way to define custom queries based on status changes. No way to define custom queries based on parent tickets properties. Financial modules do not have bulk edits. This is very painful and the reason why we are looking for alternatives. Financial modules are also very buggy, e.g. exports do not contain all available fields, localization errors (we use Polish). > > RedmineUP Cloud fulfills our basic needs. Due to shortcomings described in Cons, we end up exporting query results, importing them into spreadsheets and doing a lot of monitoring and reporting there. ----- ### "Very useful Redmine add-ons, simple and powerful" — 4.0/5 > **Valery** | *19 juin 2018* > > **Avantages**: I'm using some RedmineUP plugins for last 3 years (Agile and Check-list). Both are easy to set up and use, very useful in the development process, good value for its price. Good technical support, minimum errors. Can recommend both plugins for development teams for the task prioritizing, daily planning and more detailed task descriptions. > > **Inconvénients**: There are none at all :) I think both used plugins are well designed and coded, and both of them solves exact problems in development process - task templates and details, agile process of development and planning. ----- ### "Easy, functional helpdesk solution with great price/value ratio" — 5.0/5 > **Grzegorz** | *27 juin 2017* | Internet | Taux de recommandation : 10.0/10 > > **Avantages**: Ticket management with flexible permission for different team roles. Useful automation functions - autoresponders, canned messages, allows a use of macros. Shows client data including recent tickets, projects where the client is involved into and else. Way cheaper than JIRA. > > **Inconvénients**: Only one - in self-hosted requires Redmine installed in order to be used. This is not a standalone application. > > We process ticket faster, and no single inquiry/message gets lost. Plus it gives great SLA reports and agent ratings. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/164588/helpdesk?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/164588/helpdesk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées