--- description: Richpanel : qu'en pensent les utilisateurs ? Lisez les avis clients sur Richpanel, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Richpanel - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Messagerie instantanée](/directory/30797/live-chat/software) > [Richpanel](/software/164751/ecommerce-crm) # Richpanel Canonical: https://www.capterra.lu/software/164751/ecommerce-crm Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/164751/ecommerce-crm?page=2) > Richpanel est une plateforme de support client spécialement conçue pour Shopify Plus, Shopify, WooCommerce, Magento et d'autres boutiques d'e-commerce. > > Conclusion : 10 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Richpanel ? Les boutiques d'e-commerce comptant plus de 500 cas d'assistance mensuelles, qui cherchent à réduire les cas d'assistance gérés par les agents et à rationaliser leur support client sur plusieurs canaux. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 10 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Richpanel - **Pays**: San Jose, É.-U. - **Fondé**: 2016 ## Contexte commercial - **À partir de**: 100,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Alerts/Escalation - Autoresponders - Base de données de clients - Chat et messagerie - Chat proactif - Communication multicanal - Formulaire hors ligne - Gestion de la base de connaissances - Gestion des accords de service - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des e-mails - Gestion des flux de travail - Gestion des listes d'attente - Gestion des modèles - Géociblage - Historique des clients - Logiciels d'expérience client - Macros et réponses types - Messagerie client en temps réel - Messagerie instantanée - Mesure des performances - Multi-Channel Attribution - Personnalisation - Portail libre-service - Profils de clients - ROI Tracking - Rapports et analyses - Rapports et statistiques - Relevé et historique des chats - Routage automatisé - Segmentation de la clientèle - Stratégie de marque personnalisable - Suivi de l'engagement - Suivi des campagnes - Suivi des interactions - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Transferts/Routage - Web analytics ## Intégrations (4 au total) - Adobe Commerce - HubSpot CRM - Shopify - WooCommerce ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software) ## Catégories connexes - [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software) - [Logiciels CDP (Customer Data Platform)](https://www.capterra.lu/directory/31334/customer-data-platform/software) - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Support client](https://www.capterra.lu/directory/32315/customer-support/software) ## Logiciels similaires 1. [Froged](https://www.capterra.lu/software/196490/froged) — 4.5/5 (56 reviews) 2. [Sprinklr](https://www.capterra.lu/software/131274/sprinklr-platform) — 4.3/5 (90 reviews) 3. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3409 reviews) 4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [EngageBay CRM](https://www.capterra.lu/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) ## Avis ### "RICHPANEL- Best Software We Have Bought This Year\!" — 5.0/5 > **Victoria** | *28 août 2020* | Mode et vêtements | Taux de recommandation : 10.0/10 > > **Avantages**: The absolute greatest function of this software is the white glove service we received\! We decided to implement this software 4 days before a major launch where our emails and customer service team typically gets slammed. Within that short time frame the Richpanel team worked tirelessly to set up, teach, and run through all the features to ensure our customer service reps were prepared to use the program on launch day. My favorite feature is the self service portal where our customers can answer their own questions without actually needing to talk to a representative\! With this feature alone we have cut our emails in half\! I also love that we are able to build out templates to our frequently asked questions so our customer service team can be consistent with how we are responding to every email. > > **Inconvénients**: Our customer service reps are not the most tech savvy so introducing new software can always be tricky and while Richpanel might seem like a lot at first it is SO user friendly. It was a big switch from an email only work flow to a entirely new software and the only con I found was from our side and it was just a learning curve on our end. The Richpanel team invested so much time into our customer service reps to make sure they felt comfortable navigating the system and creating a new work flow they could adopt\! Even going as far as running through multiple emails to show the team the best practice on how to respond. > > Richpanel was by far the best program we have bought this year\!\! It was extremely important to us to make sure we gave our customer service reps the support they needed. We were getting mass amounts of emails everyday and the hours were long. We opted for the custom plan where we could take advantage of the self service, auto resolve, and the dedicated self service expert\! Choosing the more expensive plan was beneficial to us because the features included and implemented have cut our teams hours in half\! The team behind the software could not be more helpful if they tried. You can tell how much pride they take in their software and the care and attention you receive from them is incredible\! ----- ### "Awesome product" — 5.0/5 > **Sheng** | *15 juillet 2020* | Production alimentaire | Taux de recommandation : 10.0/10 > > **Avantages**: The ease of functionality of this product is amazing. All of the customers information is all on one single platform making it unnecessary to jump around onto different screens or tabs to get customer information. You can reply to customers in the form of messages and email which is very convenient. > > **Inconvénients**: Have not found a feature that I did not like about this software yet. > > We've had a wonderful experience with Richpanel. They have a very friendly and articulate staff. It is not difficult at all to get in touch with them, setting up appointments and or meetings is easy. They provide great advise and always willing to help. ----- ### "Top Function but Price is to Hight" — 4.0/5 > **Sven** | *1 juin 2023* | Divertissement | Taux de recommandation : 5.0/10 > > **Avantages**: Integration of Mail , Woocommerce, Facebook, Instagram > > **Inconvénients**: Pricing is to high comparing to others Products ----- ### "Richpanel eCommerce" — 5.0/5 > **Kevin** | *8 juillet 2020* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: We use this app to manage our customer service support. The software is just what we needed to respond to customer inquiries quickly without having to having to jump back and forth between Shopify and the our email platform. All the customer data needed is right there. The functionality of the bot is a key distinction between Richpanel and other services. On top of that, Richpanel’s understanding of the customer service flow and best practices has been a huge help to us. > > **Inconvénients**: We’re looking forward to the software integrating with all of our social channels. > > The team at Richpanel have been so helpful a d gracious with their time and personalization. I’m very happy we made the switch and it’s perfect for our growing business. ----- ### "A game changer for our company\!" — 5.0/5 > **Dawn** | *30 décembre 2019* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: Richpanel streamlined the communication with our staff and the customers. Their customer service and attention to detail were beyond my expectations and they are always available and open to changes. They are not just another company. They are hands on 24/7. > > **Inconvénients**: Some features we needed were missing initially but they were always available and open to changes by email and phone. > > We feel very fortunate to have found Richpanel. They were able to take our needs and provide solutions specific to our company and industry. From day one they have taken our needs very seriously and found a solution after solution so we can provide the best customer service to our customers. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/164751/ecommerce-crm?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/164751/ecommerce-crm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées