--- description: Freshcaller : qu'en pensent les utilisateurs ? Lisez les avis clients sur Freshcaller, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshcaller - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de centre d'appel](/directory/30007/call-center/software) > [Freshcaller](/software/165078/freshcaller) # Freshcaller Canonical: https://www.capterra.lu/software/165078/freshcaller Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/165078/freshcaller?page=2) > Freshcaller est une solution de call centers basée sur le cloud qui vous permet de dimensionner votre entreprise sans avoir à se soucier de la complexité. > > Conclusion : 35 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Freshcaller ? Ils pensent que les équipes et les entreprises des secteurs suivants bénéficieront le plus de l'utilisation de Freshcaller Retail/E-commerce B2B Logistics et des logiciels de services aux entreprises de transport ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.0/5** | 35 Avis | | Simplicité | 3.9/5 | D'après l'ensemble des avis | | Support client | 3.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Freshworks - **Pays**: San Mateo, É.-U. - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 9,00 € - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, coréen, espagnol, français, japonais, néerlandais, polonais, russe, suédois, thaï, turc - **Pays disponibles**: Allemagne, Australie, Autriche, Belgique, Canada, Danemark, Espagne, France, Inde, Irlande, Israël, Italie, Norvège, Nouvelle-Zélande, Pays-Bas, R.A.S. chinoise de Hong Kong, Royaume-Uni, Singapour, Suisse, États-Unis ## Fonctionnalités - Alertes/Notifications - Assistance à distance - Audio/Video Conferencing - CTI (couplage téléphonie informatique) - Centre d'appels entrants - Centre d'appels sortants - Conférences - Conférences vidéo - Contrôles/Permissions d'accès - Distribution automatique des appels - Enregistrement des appels - Enregistrements - Filtrage d'appels - Gestion de la base de connaissances - Gestion des centres d'appel - Gestion des contacts - Gestion des listes d'appels - Gestion des listes d'attente - IVR - Identification de l'appelant - Journalisation des appels - Liaisons SIP - Logiciels SIP (softphone) - Logiciels d'expérience client - Logiciels de VoIP - Messagerie vocale - Numéroteur prédictif (predictive dialer) - Outils de collaboration - PBX - Personnalisation de la voix - Prise en charge de plusieurs scripts - Profils des appelants - Rapports et analyses - Rapports et statistiques - Rapports sur les appels - Routage automatisé - Routage des appels - Saisie téléphonique - Scripts d'appel - Suivi des appels - Suivi des appels - Synthèse vocale - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Transcription des appels - Transfert d’appel ## Intégrations (14 au total) - Agile CRM - BigCommerce - Freshdesk - Freshsales - Freshservice - HubSpot CRM - Nimble - Pipedrive - ResponseTap - WooCommerce - Zapier - Zendesk Sell - Zoho CRM - noCRM ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) ## Catégories connexes - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Logiciels de téléphonie](https://www.capterra.lu/directory/30084/telephony/software) - [Assistant virtuel](https://www.capterra.lu/directory/33535/virtual-assistant/software) - [Solutions de téléphonie professionnelle](https://www.capterra.lu/directory/31101/business-phone-systems/software) - [Logiciels de SVI (serveur vocal interactif)](https://www.capterra.lu/directory/30231/ivr/software) ## Logiciels similaires 1. [CloudTalk](https://www.capterra.lu/software/182004/cloudtalk) — 4.4/5 (268 reviews) 2. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (986 reviews) 3. [3CX](https://www.capterra.lu/software/158704/3cx) — 4.4/5 (465 reviews) 4. [GoTo Connect](https://www.capterra.lu/software/163604/goto-connect) — 4.5/5 (668 reviews) 5. [Acefone](https://www.capterra.lu/software/198347/acefone) — 4.6/5 (135 reviews) ## Avis ### "Great inexpensive ticketing system" — 4.0/5 > **Amanda** | *13 mai 2022* | Édition | Taux de recommandation : 8.0/10 > > **Avantages**: Freshdesk is great for its ticketing system. It is simple to use. The calls feature is pretty straightforward. > > **Inconvénients**: The reports function leaves a lot to be desired. > > Solving customer issues and documenting repeat issues is very simple with Freshdesk. I can login each day and know that emails are being documented correctly. It is easy to make changes to ticket fields, add more options for reporting purposes, and the automations make simple processes easy to execute so I can focus on more complicated tasks. ----- ### "Freshcaller for SMBs" — 5.0/5 > **Dave** | *30 juillet 2020* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: Freshcaller offers a very easy setup and implementation. We transitioned from Five9 with little to no effort. Aside from the easy to use software, Freshcaller's support is top-notch. > > **Inconvénients**: Freshcaller is missing some key features, functionality, \& reporting that more enterprise level solutions may offer. While they are consistently releasing new updates, I do find that there are a few items that I'm longing for. > > I've developed a great relationship with the entire Freshworks team, however I feel extra close with Freshcaller. We started using them back in March 2019, and they have come such a long way. I look forward to growing our business with them. ----- ### "Product is okay - handy to have everything connected - technical support is overwhelmed" — 2.0/5 > **Bo** | *4 décembre 2019* | Psychologie | Taux de recommandation : 0.0/10 > > **Avantages**: I like that phones are connected to my ticketing system - it's handy to automatically see who the call is from and the previous tickets. > > **Inconvénients**: My freshcaller to freshsales connection has been broken for FOUR MONTHS with no ETA of when it will be fixed. I'm super confused on how this is so hard and why the technical support team can't seem to fix it. I've written them at least half a dozen times, sometimes to freschaller and other times to the freshsales team, and all I get is the runaround. > > My low bloodpressure and calm deameanor have been solved, now I get the benefits of high blood pressure and anger management. The support reps themselves are generally responsive, but the dev team and/or the technical support team are obviously under-freaking-water as they just make false promises and then don't fix it. I would be careful about using them unless you're a really big company that gets some sort of priority access and/or an account manager to make sure requests are fixed. ----- ### "Friendly user tool for Team Leaders" — 5.0/5 > **Mark john Paul** | *2 janvier 2023* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: This tool or software is easy to navigate and easy to use even without proper training because all options and instructions are clear and visible. > > **Inconvénients**: The more options available sometimes it could confuse the user on which to select or follow. > > From the time I've started using this tool, all channels like chat, voice and email are easily to track and manage since all the data and numbers are already available. ----- ### "Good product but quite expensive" — 4.0/5 > **Utilisateur vérifié** | *13 août 2023* | Internet | Taux de recommandation : 7.0/10 > > **Avantages**: Feature filled. There's not much that you can't do with Freshdesk. They have a fairly strong eco-system for third party apps as well. The service works with minimal disruption. It's a fairly reliable business tool allowing businesses to receive contact and route that contact efficiently to the relevant teams. > > **Inconvénients**: Not always intuitive. For example, setting up reports is a bit of chore. Certain features just do not work the way that you think they should. The documentation is also a bit flimsy so a lot of it is trial and error. Not really great. ----- Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/165078/freshcaller?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/165078/freshcaller) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées