--- description: NinjaOne : qu'en pensent les utilisateurs ? Lisez les avis clients sur NinjaOne, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NinjaOne - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Assistance à distance](/directory/30928/remote-support/software) > [NinjaOne](/software/165889/ninjaone) # NinjaOne Canonical: https://www.capterra.lu/software/165889/ninjaone Page : 1/13\ Suivant: [Page suivante](https://www.capterra.lu/software/165889/ninjaone?page=2) > NinjaOne automatise l'informatique pour 20 000 équipes, augmentant la productivité, réduisant les risques et simplifiant la gestion. > > Conclusion : 298 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise NinjaOne ? Pour les professionnels de l'informatique qui ont besoin d'une réponse instantanée aux problèmes des utilisateurs et de sécuriser leurs environnements informatiques. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 298 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: NinjaOne - **Pays**: San Francisco, É.-U. - **Entreprise fondée en**: 2013 ## Contexte commercial - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, danois, espagnol, français, italien, norvégien, néerlandais, polonais, portugais, russe, suédois - **Pays disponibles**: Allemagne, Australie, Autriche, Belgique, Brésil, Canada, Danemark, Espagne, Finlande, France, Grèce, Irlande, Italie, Japon, Luxembourg, Mexique, Norvège, Pays-Bas, Pologne, Portugal et 5 de plus ## Fonctionnalités - Accès et contrôle à distance - Accès à distance et surveillance - Alertes/Notifications - Analyse de la vulnérabilité - Antivirus - Archivage et rétention - Chat en temps réel - Chat et messagerie - Compression - Cryptage - Déploiement automatique des patchs - Gestion de la base de connaissances - Gestion de la sécurité - Gestion de logiciel - Gestion des applications - Gestion des applications - Gestion des correctifs - Gestion des documents - Gestion des incidents - Gestion des points de terminaison - Gestion du déploiement - Gestion à l'échelle du réseau - Importation et exportation de données - Logiciels VPN - Modèles - Monitoring - Partage d'écran - Planification des sauvegardes - Portail libre-service - Pour logiciels d'infogérance - Rapports informatiques - Real-Time Data - Real-Time Monitoring - Reconnaissance auto des utilisateurs/appareils - Reprise d'activité - Sauvegarde automatique - Sauvegarde cloud - Sauvegarde incrémentielle - Scans automatiques - Stockage sécurisé des données - Suivi des activités - Suivi des activités - Suivi des ressources - Suivi des statuts - Support client - Sécurité des applications - Sécurité des données - Tests de disponibilité - Évaluation des risques - Évaluation des vulnérabilités ... et 85 fonctionnalités supplémentaires ## Intégrations (158 au total) - 1Password SaaS Manager - 3CX - Acronis Cyber Protect - Acronis Cyber Protect Cloud - Adlumin - Adobe Acrobat - Ameyo FusionCX - Android 11 - Apple - Apple Business Essentials - Archon - Armor XDR - Atakama - Autotask PSA - Axonius ... et 143 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) ## Category - [Assistance à distance](https://www.capterra.lu/directory/30928/remote-support/software) ## Catégories connexes - [Assistance à distance](https://www.capterra.lu/directory/30928/remote-support/software) - [Gestion informatique](https://www.capterra.lu/directory/10001/it-management/software) - [Gestion des correctifs](https://www.capterra.lu/directory/10017/patch-management/software) - [Gestion des ressources informatiques](https://www.capterra.lu/directory/30077/it-asset-management/software) - [Gestion des appareils mobiles](https://www.capterra.lu/directory/30584/mobile-device-management/software) ## Logiciels similaires 1. [Action1](https://www.capterra.lu/software/180609/action1-rmm) — 4.9/5 (239 reviews) 2. [ManageEngine Endpoint Central](https://www.capterra.lu/software/170018/manageengine-desktop-central) — 4.6/5 (1877 reviews) 3. [Iru](https://www.capterra.lu/software/181954/Iru) — 4.9/5 (500 reviews) 4. [Remote Monitoring and Management](https://www.capterra.lu/software/144309/atera) — 4.5/5 (461 reviews) 5. [PDQ Deploy & Inventory](https://www.capterra.lu/software/174535/pdq-deploy) — 4.8/5 (341 reviews) ## Avis ### "Reliable RMM That Actually Delivers" — 5.0/5 > **Blake** | *7 mai 2026* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: NinjaOne has truly made endpoint management easier. The dashboard provides all the information needed, and it does not feel overwhelming at all. Patching and remote access both work effectively, and this may seem simple, but this is something that few products can achieve. It allows us to save a lot of time that would otherwise be wasted on communication. > > **Inconvénients**: While the initial configuration and setup process may require some more effort than anticipated, particularly while setting up policies and automation, the documentation is fairly good, though one may have to do a bit of digging at times. Not deal breakers by any means, but something to consider nonetheless. > > The thing about NinjaOne is that it’s been that kind of solution where everyone goes about their day because it gets the work done, which is what an RMM should be able to do. The onboarding was a bit of a pain but it got better once things started falling into place. All in all, it's something I would recommend to anyone. ----- ### "Everything you need, nothing you dont, that all works reliably and affordably" — 5.0/5 > **Utilisateur vérifié** | *6 mai 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: NinjaOne makes complex MSP responsibilities much easier to manage, especially with remote monitoring, patching, and backups. Its interface strikes a great balance, powerful and detailed for experienced IT professionals, while still being approachable for newer team members. The platform’s flexible, tiered pricing adds strong value, making it easy to either increase service profitability or pass savings on to clients. Overall it’s a well rounded solution that fits a wide range of IT environments. > > **Inconvénients**: I would like to see more integrations. EDR would be great. Otherwise no complaints and we have had great experiences with Ninja. Any issues we have found or ran into, were all user error or interface confusion. All of which were addressed and many things changed for us by Ninja. The Cons are minor. We are glad that integrations are slow to expand because we know that they are making sure new integrations work flawlessly. Thats a good thing. > > MSPs have a litany of responsibilities in today's online ecosystem. Artificial intelligence, cloud native SaaS, etc. Our scope can is greatly dynamic from not just client to client but within each clients environment. NinjaOne makes many tasks, especially remote management, patching, and backup a snap\! The GUI is granular for experienced IT professionals to appreciate, yet not being so overwhelming that new talent can dive right in to the environment. The value proposition is also excellent. Tiered and a la carte pricing that is perfectly centered, makes it an instant high tier consideration. There is room to either profit from offering services or reduce or eliminate and markup and propose greater value to clients. A great tool. Seeing the team over at Ninja be in a constant state of development is also a great sign. With regular feature improvements, additions, there is no looming worry of whether or not this tool is staying at the edge, where it should be. Integration with other solutions such as BitDefender Gravity Zone, and some other 3rd party direct integrations are a literal toggle to setup and deploy. Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability. \#\#\# Proposed Corrections 1. \*\*“Our scope can is greatly dynamic”\*\* → “Our scope is greatly dynamic” 2. \*\*“within each clients environment”\*\* → “within each client’s environment” 3. \*\*“Tiered and a la carte pricing that is perfectly centered, makes it”\*\* → “Tiered and a la carte pricing that is perfectly centered makes it” 4. \*\*“BitDefender Gravity Zone”\*\* → “Bitdefender GravityZone” 5. \*\*“3rd party”\*\* → “third-party” 6. \*\*“Its simply a great product”\*\* → “It’s simply a great product” 7. \*\*“doesnt”\*\* → “doesn’t” 8. Added a few commas and periods for readability only. --- MSPs have a litany of responsibilities in today’s online ecosystem. Artificial intelligence, cloud native SaaS, etc. Our scope is greatly dynamic, not just client to client, but within each client’s environment. NinjaOne makes many tasks, especially remote management, patching, and backup, a snap\! The GUI is granular for experienced IT professionals to appreciate, yet not so overwhelming that new talent can dive right into the environment. The value proposition is also excellent. Tiered and a la carte pricing that is perfectly centered makes it an instant high tier consideration. There is room to either profit from offering services or reduce or eliminate markup and propose greater value to clients. A great tool. Seeing the team over at Ninja in a constant state of development is also a great sign. With regular feature improvements and additions, there is no looming worry of whether or not this tool is staying at the edge, where it should be. Integration with other solutions such as Bitdefender GravityZone, and some other third-party direct integrations, are a literal toggle to set up and deploy. Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability. It’s simply a great product that doesn’t get lost in trying to be every single product from every other vendor. It does all the things it does well, which is exactly what is needed for anyone using its features. When everything else breaks, Ninja will still be there to help get it all back up and running. ----- ### "NinjaOne - Customer service Nightmare and total money grab" — 1.0/5 > **Robert** | *5 mars 2025* | Hôpitaux et soins de santé | Taux de recommandation : 1.0/10 > > **Avantages**: Screen share/connect software runs smooth and efficient > > **Inconvénients**: Mobile support Billing Account Manager Reporting Automation anything Scripts fail all the time > > We have been using NinjaOne since 2020. While the software served as a decent starting RMM, it often fell short of the promises made, such as the integration with Bitdefender GravityZone and market-comparable pricing for backup solutions. Additionally, it took over three months to discontinue services that were no longer available as add-ons within the portal. As an MSP, we experienced fluctuations in our monthly usage. Despite being sold on a per-seat model, the subscription-based contract required us to notify them five days in advance of any changes. On January 10th, I informed \[sensitive content hidden\], our account manager, via email and phone that we would be transitioning to ConnectWise. I emphasized the need to avoid penalties due to the five-day notification requirement. By March, NinjaOne expressed surprise and delayed the transition by almost three weeks, attempting to extend it beyond the five-day period to charge us for endpoints we no longer had installed. Despite having zero endpoints, they claimed we did not provide a 60-day notice. I advise caution when dealing with NinjaOne, especially if your account manager is Jake Hunter. Ensure all communications are documented, as reducing or terminating services can be challenging. ----- ### "NinjaOne is the RMM for You\!" — 5.0/5 > **Rich** | *4 mai 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: NinjaOne is the Best Value for your Dollar RMM Service out there. The Dashboard is easy to Navigate. Using Ninja saves me hours of time a week. We use it for everything from Fixing issues behind the scenes to Remote Access of Devices. > > **Inconvénients**: The honest truth, my one issue is the mobile App functionality, but how much do you expect to be able to do from your Phone. > > I have been working with Ninja since their inception, bringing them into both of my organizations. When I switched to NinjaOne 10 years ago and it has been a game-changer for our small IT team. The platform is incredibly intuitive and easy to navigate compared to our previous RMM. Patch management is reliable and automated, remote access is lightning fast, and the scripting/automation features have saved us dozens of hours. Alerts are accurate with very few false positives, and their support team has been excellent. Every ticket we’ve opened was resolved quickly. Overall, NinjaOne has significantly improved our efficiency and given us much better visibility and control over our clients’ environments. Highly recommend it. ----- ### "NinjaOne will make you the Sensei of your own Dojo" — 5.0/5 > **Tyler** | *3 mars 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: The customization that can be done through NinjaOne is endless\! This is the absolute all-in-one IT management tool. Their built-in remote access tool (Ninja Remote) and screen monitoring is a welcomed addition over competitors and it functions very well. Set up is very easy and straight forward and can be tailored to how you want it to function, for a multitude of locations, clients, organizations, etc. Their customer support is also top notch. Submitting support tickets call all be done directly from the main dashboard and their documentation (Dojo) is easy to navigate and has plenty of resources. > > **Inconvénients**: Some parts of the tool rely on functionalities/apps, whether you actively use them or not. In order to use custom fields, it needs to have the NinjaOne Documentation app enabled in order to function properly. We do not use their documentation app, so there are fields that sit blank. > > I love NinjaOne. This was one of the best decision to move to this platform\! The customization and freedom that we have over this tool is fantastic. Compared to it's competitors, it is not as rigid and allows for some very easy use. Automation is prevalent in this field and NinjaOne allows for us to explore this with no limits. ----- Page : 1/13\ Suivant: [Page suivante](https://www.capterra.lu/software/165889/ninjaone?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/165889/ninjaone) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées