Pour qui ?

Experity Patient Engagement supports small to large urgent cares, health systems, hospitals, and specialty care clinics, specializing in providing patient engagement solutions to on-demand and blended care clinics.

Notes moyennes

24 avis
  • Note globale 4.3 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 4.2 / 5
  • Fonctionnalités 4.3 / 5
  • Rapport qualité-prix 4.2 / 5

Informations sur le produit

  • À partir de 350,00 $US/mois
  • Version gratuite Non
  • Version d'essai gratuite Non
  • Déploiement Cloud, SaaS, web
  • Formation Formation en ligne en direct
    Documentation
  • Ressources d'aide Service de support permanent (réponse directe)
    Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Experity
  • http://www.experityhealth.com
  • Fondé en 2012

En savoir plus sur Patient Engagement

Experity Patient Engagement formerly Clockwise.MD provides online self-scheduling and queue management solutions for urgent care clinics, health systems, hospitals, outpatient laboratory clinics, and specialty care clinics. Our customers experience a measurable increase in patient satisfaction, a reduction in wait times, and improved workflow efficiency.

Patient Engagement - Fonctionnalités

  • Gestion des admissions
  • Gestion des autorisations de sortie
  • Gestion des flux de patients
  • Gestion des lits
  • Géolocalisation des patients
  • Rapports d'historique
  • Rapports en temps réel
  • Suivi des patients
  • Suivi du temps d'attente
  • Emplacements multiples
  • Facturation
  • Faculty/Staff Management
  • Fonction de glisser-déposer
  • Gestion des dossiers patients
  • Gestion des médecins
  • Gestion des non-présentations
  • Planification des gardes
  • Planification des rendez-vous
  • Portail libre-service
  • Rendez-vous récurrents

Avis les plus utiles sur Patient Engagement

Provider time, patient wait time and overall cycle time has improved immensely with use.

Publié le 24/10/2017
Scarlet N.
Director
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix

Avantages: Patient facing options and online features. As a director the reporting features are very valuable. The customer support is superb and if anything can be removed or added to the applications, it is done quickly and efficiently. The transparency of the program has changed the culture of providers and teammates and has enhanced the attention given to overall patient cycle time, which is a top patient dis-satisfier in Urgent Care.

Inconvénients: Report structure. They are not as streamlined as we would prefer. The data is there but because the reports impact everyone that utilizes the system, it creates a barrier in admin efficiency. Also would like to be able to disconnect (not visualize) certain items that are there for other systems but do not pertain to our system; it makes it extremely confusing for providers and staff and holds no purpose for us overall. Would like to see an increased ability to personalize the system to specific needs.

Innovative company, reliably functional program and superior customer service!

Publié le 24/10/2017
James G.
Medical Director Urgent Care
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Ability to manage patient flow in our urgent care center by allowing patients to select reservation times.

Avantages: The functionality and versatility. Not only does it serve as a platform for patients to schedule online reservations, but also serves as a great lobby and exam room management platform with robust reporting capabilities to monitor throughput, wait times, etc. Clockwise.MD has been a terrific partner for us since early in their deployment of the software and they continue to add functionality to an already stellar program. Their customer service is unparalleled.

Clockwise has been an amazing addition to our urgent cares.

Publié le 20/11/2017
Jason M.
Coordinator
Cabinets médicaux, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Clockwise MD allows our clinics to work together, more efficiently by taking the guesswork out of wait times at each location. The online sign-in for patients has been a large patient satisfier that greatly improved our scores.

Avantages: Clockwise MD is very user friendly, staff needed minimal training and the set-up from the company was wonderfully easy!

Inconvénients: The software works as long as your staff is using it properly. Keeping track of where your patients are in the process is key to the process working correctly. If I have any critiques they would center around the program itself, there are times that administrators can have difficulty resetting accounts for staff. The customer service crew has been amazing in making up for this.

Easy to Implement Solution for Online Scheduling

Publié le 12/02/2019
Shlok S.
Marketing Manager
Santé, bien-être et fitness, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We've been using Clockwise for a couple of years now and enjoyed the experience. While the system is relatively simple, it's reliable and easy to use.

Avantages: Easy interface for patients to navigate, healthcare-specific features for managing patient flow, integration with website, integration with (some) EMR systems, NPS survey system

Inconvénients: Interface feels outdated at times, lack of advanced features such as insurance verification and online registration

Clockwise is a helpful program that enhances the patient experience for our clinics.

Publié le 03/11/2017
Jonathan M.
Regional Operations Manager
Hôpitaux et soins de santé, 10 001+ employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Helps us set expectations for our staff, providers, and patients. Gives us good data to evaluate our processes and provides an added convenience to our offerings.

Avantages: Provides accurate wait times for our staff and patients. Gives us good data to examine productivity and areas of opportunity.

Inconvénients: When extracting data it is not always easy to filter down to lower levels. Wish certain features could be even more customized (limiting staff ability to schedule during certain times, etc.)

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