--- description: tawk.to : qu'en pensent les utilisateurs ? Lisez les avis clients sur tawk.to, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: tawk.to - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Messagerie instantanée](/directory/30797/live-chat/software) > [tawk.to](/software/167792/tawk-to) # tawk.to Canonical: https://www.capterra.lu/software/167792/tawk-to Page : 1/15\ Suivant: [Page suivante](https://www.capterra.lu/software/167792/tawk-to?page=2) > Outil de chat pour contacter vos clients via une application mobile ou sur votre site web. Il prend en charge l'historique de chat et les analyses de performances. > > Conclusion : 343 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise tawk.to ? Les entreprises souhaitant contacter leurs clients en ligne. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 343 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: tawk.to - **Pays**: Las Vegas, É.-U. - **Fondé**: 2012 ## Contexte commercial - **À partir de**: 0,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, États-Unis ## Fonctionnalités - Accès mobile - Autoresponders - Chat et messagerie - Chat proactif - Formulaire hors ligne - Géociblage - Messagerie client en temps réel - Rapports et analyses - Relevé et historique des chats - Stratégie de marque personnalisable - Third-Party Integrations - Transferts/Routage ## Intégrations (14 au total) - Adobe Commerce - BigCommerce - Cayzu - Cloudflare - Drupal - Google Ads - Joomla - OpenCart - PrestaShop - Shopify - Squarespace - Weebly - WordPress - Zen Cart ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software) ## Logiciels similaires 1. [WhatsApp](https://www.capterra.lu/software/180345/whatsapp) — 4.7/5 (16298 reviews) 2. [Slack](https://www.capterra.lu/software/135003/slack) — 4.7/5 (24046 reviews) 3. [Text Request](https://www.capterra.lu/software/167015/text-request) — 4.6/5 (1193 reviews) 4. [LiveChat](https://www.capterra.lu/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1754 reviews) ## Avis ### "A very solid chat support plugin for wordpress" — 4.0/5 > **Angus** | *25 mai 2025* | Médias de diffusion | Taux de recommandation : 7.0/10 > > **Avantages**: A very clean interface, decent desktop app and easy integration with wordpress sites. Also has a larger feature set than many other comparable website helpdesk/chat apps. > > **Inconvénients**: There are some instances where Tawk has slowed our website page loading speeds down. Some alternative options are lighter and don't affect performance as much. > > A very solid chat support platform that is easy and quick to implement with wordpress and has some impressive features even at the free tier. ----- ### "Tawk.to, an excellent tool to connect with our clients from the Web or the mobile APP." — 5.0/5 > **Marianela** | *24 janvier 2023* | Produits chimiques | Taux de recommandation : 10.0/10 > > **Avantages**: Tawk.to is excellent when it comes to interacting directly with our customers from our website or mobile application since we maintain constant interaction for a better customer experience, and all this information is available on the administrative platform, which in addition to being able to Record each of the chats, generate information for analysis and statistical treatment.Its dashboard is quite complete and allows us to view, for example, the number of chats carried out during the day and week, the number of responses, visits from our clients, and multiple monitoring reports, in addition to recording each chat in detail, and it even allows us to record comments to clarify doubts in a later analysis. > > **Inconvénients**: Tawk.to is a very complete online/offline chat and is widely used for both Web environments and mobile APPs, however, it is important to consider that the human factor is still invaluable, since for example, if we have logged into the administrative platform, it will depend on us to have an effective response time and communication that generates value for that client. > > Tawk. to has provided us with a higher level of automation in our customer service process, which has allowed us to reduce response times to our customers, in addition to being able to cover a much larger audience.So, every time customers want to ask a question, they simply decide to access the link that we have provided in our mobile or web APP and start effective communication when our agents are online, or carry out a registration process for a request in mode offline. On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a timeline, printing chat content directly for further processing, and much more. ----- ### "Good enough" — 3.0/5 > **Harry** | *29 novembre 2025* | Comptabilité | Taux de recommandation : 5.0/10 > > **Avantages**: Notifications were clear and loud. Did what it said on the tin, never had any problems. Ui seemed a bit old > > **Inconvénients**: Didn’t connect into other apps as welll as alternatives. The notification sound whilst good, was very annoying. > > Did the job for what we needed, but we moved to a more comprehensive tool in the end. Ui was old and great. ----- ### "Efficient live chat and messaging for development teams" — 5.0/5 > **Harish** | *9 novembre 2025* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: Tawk.to is a great option for handling client chats and quick questions right from our web projects. It is affordable, has useful messaging features, and is easy to set up; thus, I can embed it on client sites and monitor conversations for our development team without a problem. > > **Inconvénients**: Learning every feature takes time, and I've hit occasional bugs that disrupt the chat flow. Security settings need to be checked regularly, and message or email routing for projects of larger scope will require more manual effort, maybe more than on more major chat platforms. > > Keeps our client communications in one place, helps us answer faster, and track issues for web projects. It's made real-time support easier to handle, improving our service and speeding up the response at Erudite Web Solutions. ----- ### "Easy peasy chat" — 5.0/5 > **Oscar** | *5 septembre 2025* | Biens de consommation | Taux de recommandation : 10.0/10 > > **Avantages**: It integrates well with our website. Best of all, it's free. There are pay options that include a virtual assistant or a real life assistant. > > **Inconvénients**: The notifications could be better. There's really no way to configure notifications other than "on" or "off". > > Overall, the experience isn't bad. Since there is no cost and integrates well with our website, it's a winner. Honestly, I can't remember a time when Tawk.to was not working or had issues. ----- Page : 1/15\ Suivant: [Page suivante](https://www.capterra.lu/software/167792/tawk-to?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/167792/tawk-to) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées