--- description: Lookback : qu'en pensent les utilisateurs ? Lisez les avis clients sur Lookback, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Lookback - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Outils UX (expérience utilisateur)](/directory/31036/ux/software) > [Lookback](/software/168425/lookback) # Lookback Canonical: https://www.capterra.lu/software/168425/lookback Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/168425/lookback?page=2) > Solution de tests utilisateur qui prend en charge les tests modérés et non modérés. > > Conclusion : 13 utilisateurs lui ont donné la note de **3.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.4/5** | 13 Avis | | Simplicité | 3.5/5 | D'après l'ensemble des avis | | Support client | 2.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Lookback - **Pays**: Menlo Park, É.-U. ## Contexte commercial - **À partir de**: 17,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Analyse des recherches utilisateurs - Outils de collaboration - Tests d'utilisation ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Outils UX (expérience utilisateur)](https://www.capterra.lu/directory/31036/ux/software) ## Catégories connexes - [Outils UX (expérience utilisateur)](https://www.capterra.lu/directory/31036/ux/software) - [Logiciels de test utilisateur](https://www.capterra.lu/directory/32295/user-testing/software) ## Logiciels similaires 1. [UserWay Accessibility Widget](https://www.capterra.lu/software/218549/userway) — 4.9/5 (328 reviews) 2. [Adobe XD](https://www.capterra.lu/software/168423/adobe-xd) — 4.5/5 (1087 reviews) 3. [Lyssna](https://www.capterra.lu/software/178766/usabilityhub) — 4.6/5 (86 reviews) 4. [Dovetail](https://www.capterra.lu/software/174077/dovetail) — 4.6/5 (97 reviews) 5. [Hotjar](https://www.capterra.lu/software/163516/hotjar) — 4.6/5 (539 reviews) ## Avis ### "Love the features BUT have to use work arounds" — 4.0/5 > **Utilisateur vérifié** | *20 février 2019* | Ressources humaines | Taux de recommandation : 7.0/10 > > **Avantages**: I use this for user testing and I would have to say my favorite part is the ability for multiple people to take notes real-time and the notes are time-stamped to the video. Pros: - Notes in Real-Time Time-Stamped to the Video -Project Folders For easy organizing - Ability for people to watch but not be seen - Ability to create highlight snippets (Very Easy to Do) - Ability to download notes \& videos - Ability to share videos with Link - Ability to view camera and screen share at the same time > > **Inconvénients**: Again, I am using this for user testing and users have to have the google chrome plugin installed for us to be able to use lookback. Some of our users do not use google chrome and it feels weird to ask them to install something on their machine. Our workaround is to use zoom and Lookback at the same time. The only downside is the person recording cannot take notes in Lookback at the same time. Cons: - Must have google chrome plugin - Cannot Upload videos > > \- Having notes and videos together in one place\! - The ability to quickly find a video snippet to share based on the timestamped notes. ----- ### "First day using Lookback for research - total game changer\!" — 5.0/5 > **Jennifer** | *14 octobre 2019* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Today was my first day using Lookback for user research. Previously I have used a variety of recording software and none of these were as easy as this tool. The participants had no problem connecting and the research went very smoothly as a result. Everything about Lookback was easy for both myself and the participants\! > > **Inconvénients**: I don't like that participants have to put in their name and email address in order to use it. > > This tool made it really easy to smoothly run a research session with a team. Everything is in one place. Recording, note-taking and comments were all in the interface. I felt confidence that my recordings were saved and had no problems at all. Great tool for doing usability studies in particular - today's sessions used a prototype and Lookback saved the participants from having to go through multiple steps to access it. ----- ### "Awesome when it works, but it often doesn't" — 3.0/5 > **Ioana** | *14 janvier 2020* | Loisirs, voyage et tourisme | Taux de recommandation : 6.0/10 > > **Avantages**: Participants can join as observers Geared towards user research Allows clips highlights to be created Automatic recordings Relatively simple to use > > **Inconvénients**: Only works on Chrome. iOS often doesn't work properly. Often complaints of poor connection, even when the connection is fine with other software. My participants often have technical difficulties. The exported clips are in an unpopular file format that I can't use with other tools without converting. > > It's an awesome little tool when it works, but it has often ruined my research sessions so I am switching to another tool that supports more browsers and devices ----- ### "Good tool for moderated Usability Testing" — 4.0/5 > **Julian** | *24 février 2023* | Design | Taux de recommandation : 9.0/10 > > **Avantages**: This is a great tool for moderated usability testing, allowing full screen (and face) recording of users as they explore sites. The tools for taking notes are good, with timestamps and allowing additional viewers from our team to make notes as sessions take place. > > **Inconvénients**: The setup for users is a little complicated. On mobile, the in-app browser could be improved. > > Overall, a decent option with good options for collaboration, note-taking, time-stamping, and more. If the user-side experience (for participants) is improved, it'll be even better. ----- ### "Lookback" — 4.0/5 > **Utilisateur vérifié** | *23 août 2018* | Design | Taux de recommandation : 8.0/10 > > **Avantages**: Awesome tool for user tests with facilitating additional features like live stream, chat and video editing. > > **Inconvénients**: You must download an extra app to conduct tests on smartphones, AND a web extension on each browser you want to use. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/168425/lookback?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/168425/lookback) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées