--- description: Contact Center as a Service (CCaaS) : qu'en pensent les utilisateurs ? Lisez les avis clients sur Contact Center as a Service (CCaaS), consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Contact Center as a Service (CCaaS) - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Communications unifiées](/directory/31035/unified-communications/software) > [Contact Center as a Service (CCaaS)](/software/169024/call-center) # Contact Center as a Service (CCaaS) Canonical: https://www.capterra.lu/software/169024/call-center Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/169024/call-center?page=2) > Le centre d'appels omnicanal Evolve IPs conforme sur le cloud permet aux entreprises d'accéder à un large éventail de fonctionnalités pour grandes entreprises. > > Conclusion : 21 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Contact Center as a Service (CCaaS) ? Call center avec besoins omnicanal, call center à plusieurs sites, call center avec besoins saisonniers, call center avec des agents travaillant à domicile, call centers qui évoluent ou connaissent la croissance. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.0/5** | 21 Avis | | Simplicité | 3.8/5 | D'après l'ensemble des avis | | Support client | 4.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Evolve IP - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 85,00 $US - **Public cible**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - CTI (couplage téléphonie informatique) - Distribution automatique des appels - Enregistrement des appels - Gestion des campagnes - Gestion des listes d'attente - IVR - Journalisation des appels - Logiciels d'expérience client - Numéroteur prédictif (predictive dialer) - Rapports et analyses - Routage des appels - Scripts d'appel - Suivi des appels ## Ressources d'aide - Service client/e-mail - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Communications unifiées](https://www.capterra.lu/directory/31035/unified-communications/software) ## Catégories connexes - [Communications unifiées](https://www.capterra.lu/directory/31035/unified-communications/software) - [Virtualisation](https://www.capterra.lu/directory/30618/virtualization/software) - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Logiciels de gestion du personnel pour call center](https://www.capterra.lu/directory/32607/call-center-workforce-management/software) - [Logiciels de numérotation automatique](https://www.capterra.lu/directory/30999/auto-dialer/software) ## Logiciels similaires 1. [DialedIn CCaaS](https://www.capterra.lu/software/29589/callcenternow) — 4.8/5 (314 reviews) 2. [Aircall](https://www.capterra.lu/software/144486/aircall) — 4.2/5 (458 reviews) 3. [Convoso](https://www.capterra.lu/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 4. [Readymode](https://www.capterra.lu/software/136728/readymode) — 4.6/5 (136 reviews) 5. [Dialpad](https://www.capterra.lu/software/190976/dialpad-sell) — 4.2/5 (562 reviews) ## Avis ### "Helping business productivity everyday" — 4.0/5 > **Gopal** | *16 mars 2019* | Assurance | Taux de recommandation : 8.0/10 > > **Avantages**: I use Call center meeting room, IP telephone and advanced scheduling and call forwarding system everyday so as to be able to respond to tickets 24x7. > > **Inconvénients**: I'd like to do self care and a lot of self care items are in the admin and I have to ask the admin. > > We are in the insurance business where timely posting of payments and response to inquiries is a business necessity and Call Center is an essential tool. ----- ### "Relyance Bank Survey ECS" — 4.0/5 > **Andy** | *24 janvier 2024* | Banque | Taux de recommandation : 7.0/10 > > **Avantages**: We used 8x8 before, so we were happy that Evolve ECS had all the same features we needed. The pricing was much better than 8x8 and the Support has been 100x better. We had significant struggles with 8x8 Support, even at the management level. > > **Inconvénients**: The tool set for administering ECS is extremely difficult to navigate. It seems to be built on older technology. We also have to use multiple different username and passwords to manage the full suite of products. > > With in the first few months of going live we experienced 2-3 outages that impacted our customers' ability to reach us. More recently things have stabilized, but we had a rough start. ----- ### "Potential..." — 3.0/5 > **Jeanetta** | *8 mars 2019* | Assurance | Taux de recommandation : 5.0/10 > > **Avantages**: Reporting Capabilities. Potential. Monitoring Wallboard > > **Inconvénients**: Not very user Friendly. Quirky. Issues with things, like lingering "ghost" calls,that happen without full explanation. > > Customer Service will assist but often after escalation to a Tech or ore knowledgeable rep. Functionality is acceptable for the most part. I believe the system has potential to do exactly what we need it to but I would like to be able to make the adjustments personally rather than opening a ticket. If a ticket is resolved, for something I have the capability of doing, I'd like to be taught how to do it, so I am aware how to manage the problem, should it recur. ----- ### "Service review" — 4.0/5 > **brian** | *1 mars 2024* | Matériaux de construction | Taux de recommandation : 3.0/10 > > **Avantages**: I love the agent and supervisor portal, and the ease of use. Reporting is very robust as well > > **Inconvénients**: originally, i didnt like the tech support, but that has come around to being quite good now. ----- ### "Great Functionality, A little complicated" — 4.0/5 > **Josiah** | *22 mars 2019* | Organisme social ou civique | Taux de recommandation : 8.0/10 > > **Avantages**: For me as a call center operator, it is very easy to make transfers and handle multiple lines simultaneously. I appreciate how easy it is to make transfers, hold one line, the other, or both, and make callbacks. The virtual hold feature allows for better answer rates and higher customer satisfaction. Last, it is easy to relocate or minimize the tabs for the call center software, making it easy to navigate other web pages while handling calls. > > **Inconvénients**: The design is not very intuitive; it takes a while of using the software to understand how to use it. It also lags sometimes, which \*can\* cause calls to bump from one agent to the next. I have heard that the supervisor view uses a lot of RAM, and therefore is prone to freezing up or not working as it should; however, I have not experienced this personally. The call center where I work does not use their recording feature (for rights and responsibilities) because it cannot (yet) be paused; I have heard that this is under development. > > Overall, I am very happy with Evolve IP Call Center. It allows for smooth, efficient call handling, and I think its strengths definitely outweigh it's weaknesses. There are few to no dropped calls, and when paired with a skilled operator, it provides a great customer service experience. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/169024/call-center?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/169024/call-center) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées