--- description: Smile.io : qu'en pensent les utilisateurs ? Lisez les avis clients sur Smile.io, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smile.io - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de fidélisation client](/directory/10031/customer-loyalty/software) > [Smile.io](/software/169446/smile-io) # Smile.io Canonical: https://www.capterra.lu/software/169446/smile-io Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/169446/smile-io?page=2) > L'une des applications de fidélisation de vente en ligne les plus fiables, au service de plus de 100 000 marques dans le monde. Augmentez vos ventes avec des points, des recommandations et des récompenses VIP. > > Conclusion : 67 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Smile.io ? Les marques de vente en ligne sur Shopify, BigCommerce ou Wix qui veulent commencer à transformer leurs clients uniques en fidèles ambassadeurs de la marque qui ne manqueront pas de faire appel à eux encore et encore. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 67 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Smile.io - **Entreprise fondée en**: 2012 ## Contexte commercial - **À partir de**: 199,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, chinois, chinois traditionnel, croate, danois, espagnol, finnois, français, hongrois, italien, japonais, norvégien, néerlandais, polonais, portugais brésilien, roumain, suédois, tchèque, turc - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Arabie saoudite, Argentine, Arménie, Australie, Autriche, Azerbaïdjan, Bahreïn, Bangladesh, Belgique, Bhoutan, Biélorussie, Bolivie, Bosnie-Herzégovine et 175 de plus ## Fonctionnalités - Carte de fidélité - Gestion des abonnements - Gestion des avantages - Gestion des récompenses - Marketing multicanal - Mesure des performances - Modèles personnalisables - Promotion sociale - Rapports et analyses - Suivi de l'activité des clients - Tableau de bord - Third-Party Integrations - e-mail marketing ## Intégrations (21 au total) - Campaign Monitor by Marigold - Dotdigital - Glew - Gorgias - Hive.co - HubSpot CRM - Judge.me - Klaviyo - Loox - Mailchimp - Okendo - Omnisend - Privy - REVIEWS.io - Re:amaze ... et 6 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de fidélisation client](https://www.capterra.lu/directory/10031/customer-loyalty/software) ## Catégories connexes - [Logiciels de fidélisation client](https://www.capterra.lu/directory/10031/customer-loyalty/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Logiciels de parrainage](https://www.capterra.lu/directory/30681/referral/software) ## Logiciels similaires 1. [Guusto](https://www.capterra.lu/software/186209/guusto) — 4.9/5 (3744 reviews) 2. [Kangaroo](https://www.capterra.lu/software/149363/kangaroo-rewards) — 4.9/5 (254 reviews) 3. [Tremendous](https://www.capterra.lu/software/197141/tremendous-rewards) — 4.8/5 (501 reviews) 4. [Referrizer](https://www.capterra.lu/software/144990/referral-marketing-automation) — 4.8/5 (197 reviews) 5. [ReadySTORE Gift Card and Loyalty](https://www.capterra.lu/software/83219/gift-card) — 4.8/5 (39 reviews) ## Avis ### "A great loyalty app with amazing people behind it." — 5.0/5 > **Tom** | *21 janvier 2026* | Produits alimentaires | Taux de recommandation : 10.0/10 > > **Avantages**: Originally it was ease of setup that drew us to smile. However I have to say that the best thing about this app is the customer service. It is always a delight to deal with their staff. > > **Inconvénients**: I really can't say what I like least because I have not identified any issues with the platform or limitations. I suppose some more in depth reporting would be helpful. > > Signed up on Smile over 15 years ago. Have sampled all kinds of other loyalty apps over the years and nothing came close to smile in terms of price and functionality. The experiences I've had with their support team has made me a client for life. ----- ### "Great App and Fantastic Customer Support." — 5.0/5 > **Stuart** | *24 novembre 2025* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: The app is relatively straight forward / quick to set up and offers lots of options for how customers can earn and redeem points. I think the referral feature is especially useful for customer acquisition. I think the customer interface is great and looks fantastic on the website. The customer support has also been fantastic. > > **Inconvénients**: I think it would be useful if there were more options for tailoring notifications in the app, although this can be achieved by integration with Klaviyo (or similar providers). I also think it would be super helpful to have the option to let the customer earn points by signing up to our mailing list. At the moment, we have to get customers to sign up to the Loyalty Programme and email marketing list separately, so we use two different popups. It would be better if this could be integrated, so the customer signs up to the Loyalty Programme, and then from there they can sign up to the mailing list (and earn points as an incentive). > > We only launched the programme a week ago but my overall impression has been great. Customers have started engaging with the programme straight away, and we have already started seeing customers redeeming rewards, and have just had our first referral\! The customer support team have also been fantastic and have been there to answer any questions. Special thanks to \[sensitive content hidden\] who have both been fantastic. ----- ### "What is good about Smile io?" — 3.0/5 > **Denise Nicole** | *13 juillet 2021* | Gestion de l'enseignement | Taux de recommandation : 8.0/10 > > **Avantages**: For business owners, smile io will help them to attract and retain customers by creating a unique earning programs. You can give out coupons, rewards, points, and discounts that the customers are looking for as they also want to earn as much as they spend. > > **Inconvénients**: It is not advisable for starting businesses to use this app as they charged 50$ monthly. It is a bit pricey but I think it is still worth to try. When I am using the app as a customer, a bug occured that alter the redeemed points I want to make but it only happened once and I think most of the apps experience bugs that is even worst then this. So, I still recommend this\! > > As customer, I enjoy purchasing products as I can redeem points, rewards, and avail discounts. The app also notifies me about my earned coupon and use it instantly. ----- ### "Smile.io is the way to go." — 5.0/5 > **Kyle** | *17 décembre 2025* | Santé, bien-être et fitness | Taux de recommandation : 9.0/10 > > **Avantages**: I most enjoyed the customer service that I received. Before choosing Smile.io, I met with \[sensitive content hidden\], who was able to guide me through how to set up the app and work through some complicated scenarios that I had. After engaging with another loyalty product about their offerings, hoping to get a meeting to chat through the specifics, I received a link to a price list and setup guide. Smile.io's customer service is incredible\! > > **Inconvénients**: There were a few things that I wish the program offered. Our company has a subscription model product, and I wish I could reward only customers who have a subscription with loyalty points. This functionality does not exist without complicated development. > > The Smile app has been one of the easiest loyalty and referral apps I’ve set up on Shopify. Their support team, \[sensitive content hidden\], were always quick to respond and incredibly helpful with any technical questions I had. If a feature wasn’t available, they didn’t just brush it off; they passed along recommendations to their product team as possible future enhancements. Unlike many other apps with endless chatbots or large teams of agents giving generic responses, Smile has a small team of real people who actually care and help you get your program up and running. That personal touch really stood out. I’ve been very happy with both the level of service and the product itself, and I’m already seeing Smile make a positive difference in my customer lifetime value. Highly recommend\! ----- ### "Rewards Make Happy Customers" — 5.0/5 > **Tova** | *1 janvier 2026* | Cosmétiques | Taux de recommandation : 10.0/10 > > **Avantages**: Smile.io integrates well with my Shopify store. They make it easy for customers to redeem rewards online or in person. > > **Inconvénients**: It’s a bit clunky when using search for customers. If you choose the wrong name you have to re-type the name instead of simply going back. It would also be nice to be able to merge customers within the app. > > It’s been great. Customers really like collecting and redeeming coins. Making the switch from a subscription offering to Smile.io was the right move to make for my business. ----- Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/169446/smile-io?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/169446/smile-io) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées