---
description: Smile.io : qu'en pensent les utilisateurs ? Lisez les avis clients sur Smile.io, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
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title: Smile.io - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de fidélisation client](/directory/10031/customer-loyalty/software) > [Smile.io](/software/169446/smile-io)

# Smile.io

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> L'une des applications de fidélisation de vente en ligne les plus fiables, au service de plus de 100 000 marques dans le monde. Augmentez vos ventes avec des points, des recommandations et des récompenses VIP.
> 
> Conclusion : 67 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Smile.io ?

Les marques de vente en ligne sur Shopify, BigCommerce ou Wix qui veulent commencer à transformer leurs clients uniques en fidèles ambassadeurs de la marque qui ne manqueront pas de faire appel à eux encore et encore.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.9/5** | 67 Avis |
| Simplicité | 4.9/5 | D'après l'ensemble des avis |
| Support client | 4.8/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.7/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Smile.io
- **Fondé**: 2012

## Contexte commercial

- **À partir de**: 199,00 $US
- **Type de licence**:  (Version gratuite disponible) (Essai gratuit)
- **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: allemand, anglais, chinois, chinois traditionnel, croate, danois, espagnol, finnois, français, hongrois, italien, japonais, norvégien, néerlandais, polonais, portugais brésilien, roumain, suédois, tchèque, turc
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Arabie saoudite, Argentine, Arménie, Australie, Autriche, Azerbaïdjan, Bahreïn, Bangladesh, Belgique, Bhoutan, Biélorussie, Bolivie, Bosnie-Herzégovine et 175 de plus

##  Fonctionnalités

- Carte de fidélité
- Gestion des abonnements
- Gestion des avantages
- Gestion des récompenses
- Marketing multicanal
- Mesure des performances
- Modèles personnalisables
- Promotion sociale
- Rapports et analyses
- Suivi de l'activité des clients
- Tableau de bord
- Third-Party Integrations
- e-mail marketing

## Intégrations (21 au total)

- Campaign Monitor by Marigold
- Dotdigital
- Glew
- Gorgias
- Hive.co
- HubSpot CRM
- Judge.me
- Klaviyo
- Loox
- Mailchimp
- Okendo
- Omnisend
- Privy
- REVIEWS.io
- Re:amaze

... et 6 intégrations supplémentaires

## Ressources d'aide

- Service client/e-mail
- Base de connaissances
- Support 24/7 (réponse directe)
- Chat

## Category

- [Logiciels de fidélisation client](https://www.capterra.lu/directory/10031/customer-loyalty/software)

## Catégories connexes

- [Logiciels de fidélisation client](https://www.capterra.lu/directory/10031/customer-loyalty/software)
- [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software)
- [Logiciels de parrainage](https://www.capterra.lu/directory/30681/referral/software)

##  Logiciels similaires

1. [Guusto](https://www.capterra.lu/software/186209/guusto) — 4.9/5 (3457 reviews)
2. [Kangaroo](https://www.capterra.lu/software/149363/kangaroo-rewards) — 4.9/5 (250 reviews)
3. [Tremendous](https://www.capterra.lu/software/197141/tremendous-rewards) — 4.8/5 (461 reviews)
4. [Referrizer](https://www.capterra.lu/software/144990/referral-marketing-automation) — 4.8/5 (196 reviews)
5. [ReadySTORE Gift Card and Loyalty](https://www.capterra.lu/software/83219/gift-card) — 4.8/5 (37 reviews)

## Avis

### "A great loyalty app with amazing people behind it." — 5.0/5

> **Tom** | *21 janvier 2026* | Produits alimentaires | Taux de recommandation : 10.0/10
> 
> **Avantages**: Originally it was ease of setup that drew us to smile.  However I have to say that the best thing about this app is the customer service.  It is always a delight to deal with their staff.
> 
> **Inconvénients**: I really can't say what I like least because I have not identified any issues with the platform or limitations.  I suppose some more in depth reporting would be helpful.
> 
> Signed up on Smile over 15 years ago.  Have sampled all kinds of other loyalty apps over the years and nothing came close to smile in terms of price and functionality.  The experiences I've had with their support team has made me a client for life.

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### "Rewards Make Happy Customers" — 5.0/5

> **Tova** | *1 janvier 2026* | Cosmétiques | Taux de recommandation : 10.0/10
> 
> **Avantages**: Smile.io integrates well with my Shopify store. They make it easy for customers to redeem rewards online or in person.
> 
> **Inconvénients**: It’s a bit clunky when using search for customers. If you choose the wrong name you have to re-type the name instead of simply going back. It would also be nice to be able to merge customers within the app.
> 
> It’s been great. Customers really like collecting and redeeming coins. Making the switch from a subscription offering to Smile.io was the right move to make for my business.

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### "Makes Rewards Easy" — 4.0/5

> **Jenna** | *2 mars 2026* | Mode et vêtements | Taux de recommandation : 8.0/10
> 
> **Avantages**: Everything feels so easy to make updates, which I am so grateful for\! It's user-friendly so our team can go in and make changes as needed.
> 
> **Inconvénients**: I've found that Smile will make changes to their program often without warning. We've experienced issues when updates were made to our POS system, and it took us off guard.
> 
> Overall, they've been great\! I'm grateful for the customer service team as well because they have been quick to respond.

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### "What is good about Smile io?" — 3.0/5

> **Denise Nicole** | *13 juillet 2021* | Gestion de l'enseignement | Taux de recommandation : 8.0/10
> 
> **Avantages**: For business owners, smile io will help them to attract and retain customers by creating a unique earning programs. You can give out coupons, rewards, points, and discounts that the customers are looking for as they also want to earn as much as they spend.
> 
> **Inconvénients**: It is not advisable for starting businesses to use this app as they charged 50$ monthly. It is a bit pricey but I think it is still worth to try. When I am using the app as a customer, a bug occured that alter the redeemed points I want to make but it only happened once and I think most of the apps experience bugs that is even worst then this. So, I still recommend this\!
> 
> As customer, I enjoy purchasing products as I can redeem points, rewards, and avail discounts. The app also notifies me about my earned coupon and use it instantly.

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### "Smile for your rewards\!" — 5.0/5

> **Cesars** | *21 janvier 2026* | Vente au détail | Taux de recommandation : 7.0/10
> 
> **Avantages**: Customer service is amazing and very responsive. The product is one of the best in the loyalty space and it’s easy to use, customize, and manage for customers.
> 
> **Inconvénients**: The main downside is the pricing. As your store grows and you need more features, the cost increases quickly and can become expensive for smaller businesses.
> 
> Overall, Smile.io is a very good app with great support and strong features for building customer loyalty. It works well, but it can get expensive depending on your needs.

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/169446/smile-io)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/169446/Smile-io/> |
| en-AE | <https://www.capterra.ae/software/169446/smile-io> |
| en-AU | <https://www.capterra.com.au/software/169446/smile-io> |
| en-CA | <https://www.capterra.ca/software/169446/smile-io> |
| en-GB | <https://www.capterra.co.uk/software/169446/smile-io> |
| en-IE | <https://www.capterra.ie/software/169446/smile-io> |
| en-IL | <https://www.capterra.co.il/software/169446/smile-io> |
| en-IN | <https://www.capterra.in/software/169446/smile-io> |
| en-NZ | <https://www.capterra.co.nz/software/169446/smile-io> |
| en-SG | <https://www.capterra.com.sg/software/169446/smile-io> |
| en-ZA | <https://www.capterra.co.za/software/169446/smile-io> |
| fr | <https://www.capterra.fr/software/169446/smile-io> |
| fr-BE | <https://fr.capterra.be/software/169446/smile-io> |
| fr-CA | <https://fr.capterra.ca/software/169446/smile-io> |
| fr-LU | <https://www.capterra.lu/software/169446/smile-io> |

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