--- description: Zoho Desk : qu'en pensent les utilisateurs ? Lisez les avis clients sur Zoho Desk, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Desk - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CCM (Customer Communications Management)](/directory/31002/customer-communications-management/software) > [Zoho Desk](/software/169505/zoho-desk) # Zoho Desk Canonical: https://www.capterra.lu/software/169505/zoho-desk Page : 1/90\ Suivant: [Page suivante](https://www.capterra.lu/software/169505/zoho-desk?page=2) > Mettez le service client au cœur de votre entreprise. Rendez les clients plus heureux, les agents plus autonomes et votre entreprise prospère. > > Conclusion : 2216 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Zoho Desk ? Zoho Desk, le logiciel de référence de service client en ligne de Zoho, aide les entreprises de toutes tailles et de tous types à offrir un service support de qualité supérieure sans dépenser une fortune. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 2216 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Zoho - **Entreprise fondée en**: 1996 ## Contexte commercial - **À partir de**: 20,00 € - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, danois, espagnol, français, hindi, hébreu, indonésien, italien, japonais, néerlandais, polonais, portugais, roumain, russe, suédois, tamoul, turc, télougou - **Pays disponibles**: Afrique du Sud, Allemagne, Antigua-et-Barbuda, Arabie saoudite, Aruba, Australie, Autriche, Bahamas, Barbade, Belgique, Belize, Brésil, Bulgarie, Canada, Chine, Chypre, Croatie, Curaçao, Danemark, Espagne et 53 de plus ## Fonctionnalités - Accès mobile - Alertes/Notifications - Autoresponders - Base de données de clients - CTI (couplage téléphonie informatique) - Catalog Management - Chat en temps réel - Chat et messagerie - Chat proactif - Collecte de données multicanal - Engagement des clients - Enquêtes et feedback - Enregistrement des appels - Fonctions pour secteur de l'assurance - Gestion de contenu - Gestion de l'expérience client - Gestion de la base de connaissances - Gestion de la communication - Gestion des affectations - Gestion des billets - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des commentaires - Gestion des comptes - Gestion des connaissances - Gestion des leads - Gestion des tâches - Gestion des utilisateurs - Gestion du pipeline de ventes - Historique des clients - Intégration des employés - Journalisation des appels - Logiciels d'expérience client - Logiciels de chatbots - Messagerie client en temps réel - Messagerie instantanée - Modèles personnalisables - Outils de collaboration - Rapports et analyses - Real-Time Monitoring - Relevé et historique des chats - Routage automatisé - Routage des appels - Scripts d'appel - Suivi des activités - Suivi des appels - Suivi des problèmes - Suivi et analyse de l'utilisation - Support client - Tableau de bord d'activités ... et 36 fonctionnalités supplémentaires ## Intégrations (101 au total) - 3CX - Action1 - ActiveDirectory Domain Controller for Windows 2016 - Agentic AI - Aircall - Amazon Connect - Bigin by Zoho CRM - Botpress - CallGear - ChatGPT - Chatbase - Claude - Claude Code - ClickUp - Contaque ... et 86 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels CCM (Customer Communications Management)](https://www.capterra.lu/directory/31002/customer-communications-management/software) ## Catégories connexes - [Logiciels CCM (Customer Communications Management)](https://www.capterra.lu/directory/31002/customer-communications-management/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software) - [Gestion des plaintes](https://www.capterra.lu/directory/30674/complaint-management/software) - [AI Agents for Customer Support](https://www.capterra.lu/directory/34696/ai-agents-for-customer-support/software) ## Logiciels similaires 1. 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[LiveChat](https://www.capterra.lu/software/62194/livechat) — 4.6/5 (1728 reviews) ## Avis ### "Great quality and totally worth it" — 5.0/5 > **Bittu** | *1 septembre 2026* | Ressources humaines | Taux de recommandation : 8.0/10 > > **Avantages**: ​Multi-channel ticketing Consolidates inquiries from email, web, and social media seamlessly into one dashboard. > > **Inconvénients**: ​Steep Learning Curve Initial setup, workflow automation, and custom configurations can be complex for beginners. > > Ticket routing and automated notifications significantly reduce response times and manual workload.. ----- ### "Best ticketing tool and with affordable price." — 5.0/5 > **ABHAYA** | *8 août 2025* | Informatique et sécurité réseau | Taux de recommandation : 9.0/10 > > **Avantages**: As a System Admin,I see Zoho Desk as a reliable and Scalable help desk tool that simplifies ticket management and boost efficiency through automation and integration. It's role base access and AI features like zia enhance support workflows,through some advanced options require higher tier plans. Overall it meets the core needs of IT service management with solid flexibility and security. > > **Inconvénients**: What i like least about Zoho Desk is its steep learning curve- especially when configuring advanced workflows or custom modules. Some features like deep analytics and MS Team integration,are only available higher tier plans,which can be limiting for smaller teams. Customization option for notification, for indivisual incident and service requst option, and layout could be more flexible. > > Overal best experience mainly auto assignment , business rules, third party apploication integration and dashboard customization,work delegation these features are very good. Customer support also very first and always available to answer the queries.Support team ----- ### "Zoho Desk- Best Customer Support" — 4.0/5 > **Muhammad Zohaib** | *18 septembre 2026* | Logiciels de construction | Taux de recommandation : 9.0/10 > > **Avantages**: Zoho Desk offers good value for money with useful customer service features that help businesses manage support requests efficiently. Its user-friendly interface makes daily tasks easier, while automated notifications help teams stay updated on tickets and customer responses. The software provides helpful features for ticket management, reporting, and improving overall team productivity. Although occasional bugs or technical issues may occur, regular updates and improvements help enhance performance and service efficiency. > > **Inconvénients**: Zoho Desk is little difficult for new users, especially when setting up advanced features and workflows. Some users can also experience occasional bugs, delayed notifications, or limited customization in certain areas, which can affect support efficiency. > > My overall experience remains good with Zoho Desk as I used it in PMTAC Private Limited Company. I used it for assigning tickets and tracking complaints. ----- ### "Single vendor to do more" — 3.0/5 > **Rajesh** | *25 décembre 2025* | Logiciels | Taux de recommandation : 5.0/10 > > **Avantages**: We use few of Zoho products. They have been around for years. They are not the market best but they serve the purpose. > > **Inconvénients**: They get lost in integration across other tools, its own tasks and tracking. We had tough time using quite a few of its features. > > In a multi location usage, we lost track of key usage, follow ups and such. Tickets were mainly used by the Corporate office though we didn’t see the status in one place and sharing across the community. ----- ### "Great facilities at a great price" — 5.0/5 > **Tom** | *24 mars 2025* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: The layout and usability is excellent. Being able to separate locations by departments allows us to see all tickets on one screen if needs be > > **Inconvénients**: Sometimes settings are hard to find without reading articles on the knowledge base or asking someone > > Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust ----- Page : 1/90\ Suivant: [Page suivante](https://www.capterra.lu/software/169505/zoho-desk?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/169505/zoho-desk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées