Zoho Desk

Complet et fonctionnel, mais peu ergonomique

Commentaires : Globalement le suivi de ticket est de bonne qualité mais on perd facilement du temps à chercher les informations dans un système globalement contrintuitif.
Les notifications sont difficilement utilisables du fait qu'un simple clic sur la cloche retire le compteur de notification. De plus l'empilage de notification par ticket n'est pas lisible.

Avantages :

- Le suivi de l'historique des clients - Le système de tagging - Personnalisation des status/workflow - Lien avec la base de connaissance

Inconvénients :

- L'ergonomie est contrintuitive - Les notifications sont inutilisables - Pas de mise en avant des pièces jointes - La recherche n'est pas fiable

Excellente application

Avantages :

Une des meilleures sur le marché surtout avec l'intégration avec bigin.

Inconvénients :

Il serait souhaitable de proposer une offre de prix abordable pour les autoentrepreneurs.

Work and communicate with your clients safely

Commentaires : The great utility that this tool offers is fascinating, it has served me both for work and personal use. Within my company we usually use this tool to communicate with our clients from all over the country, it also makes our work easier since it is available on mobile phones and we can use it wherever we are.

Avantages :

Zoho Desk is a great tool for both work and personal use since it allows us to carry out different actions such as sending emails, sending text messages, making live chats, and making calls to our clients, among others. In addition, this tool is one of the most used in my industry since it has greatly benefited us with its ease of use and the variety of options it contains.

Inconvénients :

This tool offers several options for its use and the way it can work is amazing. However, what I don't like about this tool is that it is somewhat expensive and has competition with other software.

Zoho Desk: easy to use, customizable, and evolving service desk suite

Commentaires : We looked at a few others (Salesforce, FreshDesk, and others) and were surprised by many of the features. There were many Zoho branded products and services available that seemed to work well during testing. The interface and mobile apps were fairly intuitive and we were able to get a fully functional demo up and running in a matter of hours without much trouble. We evaluated it with other software at the same time, so let's compare how long it took us to get it up and running and use it functionally with other systems.

Avantages :

The initial setup wizard worked smoothly. Navigation through the configuration menus is simple and intuitive. The customer access portal home page is in place and ready for further customization of content. A clean design that displays the functions that are needed at this time.

Inconvénients :

The initial 14-day trial period is fine for "getting started", but trying to juggle a new set of desktop services and day-to-day work seems to work against the clock. A 30 to 45-day trial period would be excellent, as it allows you to become so familiar with the software that you are more willing to use it.

BUDGET software for a call center

Commentaires : good and once you get used to it then it is easy to use

Avantages :

It is cheap and easy to use, yet has a lot of useful features

Inconvénients :

It is not very beginner-friendly, training needed