---
description: Aurea CRM : qu'en pensent les utilisateurs ? Lisez les avis clients sur Aurea CRM, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Aurea CRM - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels d'expérience client](/directory/2/customer-relationship-management/software) > [Aurea CRM](/software/170211/update-crm)

# Aurea CRM

Canonical: https://www.capterra.lu/software/170211/update-crm

> Gérer chaque prospect, opportunité et interaction avec les clients tout au long de leur parcours avec Aurea CRM.
> 
> Conclusion : 4 utilisateurs lui ont donné la note de **3.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **3.5/5** | 4 Avis |
| Simplicité | 3.7/5 | D'après l'ensemble des avis |
| Support client | 2.5/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 3.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 3.7/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Aurea
- **Fondé**: 2001

## Contexte commercial

- **Prix**: Prix sur demande.
- **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, espagnol, français, néerlandais, polonais, tchèque
- **Pays disponibles**: Allemagne, États-Unis

##  Fonctionnalités

- Accès mobile
- Analyse des campagnes
- Gestion des campagnes
- Gestion des contacts
- Gestion des leads
- Gestion du pipeline de ventes
- Logiciels d'expérience client
- Outils de collaboration
- Suivi des interactions
- Third-Party Integrations

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Support téléphonique

## Category

- [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software)

## Catégories connexes

- [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software)
- [Automatisation du marketing](https://www.capterra.lu/directory/6/marketing-automation/software)
- [Logiciels de CRM pour la construction](https://www.capterra.lu/directory/30657/construction-crm/software)
- [Base de connaissances](https://www.capterra.lu/directory/32454/knowledge-base/software)
- [Logiciels de suivi commercial](https://www.capterra.lu/directory/32744/sales-tracking/software)

##  Logiciels similaires

1. [Zoho CRM](https://www.capterra.lu/software/155928/zoho-crm) — 4.3/5 (6964 reviews)
2. [EngageBay CRM](https://www.capterra.lu/software/178819/engagebay-marketing) — 4.7/5 (907 reviews)
3. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (984 reviews)
4. [Spotler CRM](https://www.capterra.lu/software/88929/really-simple-systems-crm) — 4.4/5 (453 reviews)
5. [monday.com](https://www.capterra.lu/software/147657/monday-com) — 4.6/5 (5726 reviews)

## Avis

### "Experience from over 25 years of CRM projects" — 5.0/5

> **Martin** | *30 janvier 2019* | Services d'information | Taux de recommandation : 10.0/10
> 
> **Avantages**: After the takeover of update by Aurea, the further development of the software was initially open, with some poor support. However, this has improved significantly again in recent years.
> 
> **Inconvénients**: One notices the software's many years of experience with many CRM projects. The functional scope and the support of CRM processes are great, the campaign management is looking for its same, different industry templates facilitate the adaptation to individual business models. The roles and rights module allows even the most complex structures to be mapped.
> 
> Aurea's CRM software is the successor to update's CRM. Personally I have known and used the software since 1998, first as a user in various companies, today as a consultant for companies from various industries.

-----

### "ACRM NextGen" — 4.0/5

> **Utilisateur vérifié** | *29 novembre 2019* | Télécommunications | Taux de recommandation : 7.0/10
> 
> **Avantages**: I like the new version on ACRM which called ACRM NextGen as it can be customized, I think they took the idea from salesforce but it's very good from customization perspective.
> 
> **Inconvénients**: require windows to run which is not very stable OS in our Org.

-----

### "Terrible Service and Reliability" — 1.0/5

> **Roger** | *7 novembre 2018* | Production audiovisuelle | Taux de recommandation : 0.0/10
> 
> **Avantages**: It was hard to like anything since their reliability was so poor.
> 
> **Inconvénients**: Reliability was a big issue. Their systems kept going down and impacted our e-mail sends dramatically. They took little responsibility for their issues. We had to leave at big cost because their service was so poor.
> 
> Their servers were going down a lot and as a result our production was dramatically affected. Their costs were high and we found much better solutions at much lower costs.

-----

### "A Comprehensive Productivity And CRM Solution For The iPad" — 4.0/5

> **Michele Nachum** | *27 juillet 2012*
> 
> Although I am not impressed by the lack of pricing information, in terms of the solution itself – it is very good for sales teams or any team on the road servicing customers.  Update has several vertical solutions for different industries – so Update will tailor the CRM program to your company and or industry.  I would definitely give Update a look-see…

## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/170211/update-crm)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/170211/update-crm> |
| de-AT | <https://www.capterra.at/software/170211/update-crm> |
| de-CH | <https://www.capterra.ch/software/170211/update-crm> |
| en | <https://www.capterra.com/p/170211/update-CRM/> |
| en-AE | <https://www.capterra.ae/software/170211/update-crm> |
| en-AU | <https://www.capterra.com.au/software/170211/update-crm> |
| en-CA | <https://www.capterra.ca/software/170211/update-crm> |
| en-GB | <https://www.capterra.co.uk/software/170211/update-crm> |
| en-IE | <https://www.capterra.ie/software/170211/update-crm> |
| en-IL | <https://www.capterra.co.il/software/170211/update-crm> |
| en-IN | <https://www.capterra.in/software/170211/update-crm> |
| en-NZ | <https://www.capterra.co.nz/software/170211/update-crm> |
| en-SG | <https://www.capterra.com.sg/software/170211/update-crm> |
| en-ZA | <https://www.capterra.co.za/software/170211/update-crm> |
| fr | <https://www.capterra.fr/software/170211/update-crm> |
| fr-BE | <https://fr.capterra.be/software/170211/update-crm> |
| fr-CA | <https://fr.capterra.ca/software/170211/update-crm> |
| fr-LU | <https://www.capterra.lu/software/170211/update-crm> |

-----

## Données structurées

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra Luxembourg aide des millions de professionnels à trouver le bon logiciel. Découvrez les avis, les notes et les listes exhaustives d'outils informatiques.","email":"info@capterra.lu","url":"https://www.capterra.lu/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.lu/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Aurea CRM","description":"Aurea CRM est une solution complète de gestion de la relation client qui vous permet d'intégrer les outils d'engagement client au sein de votre organisation commerciale. Avec des capacités de bout en bout pour les ventes et le marketing, il fournit un guichet unique qui offre une présentation concise des activités de l'équipe, des pipelines de vente et des indicateurs clés de performance afin que vous puissiez établir des priorités et prendre des décisions éclairées. La nouvelle édition Aurea CRM pour entreprise a été remaniée pour vous fournir les informations, l'accès et la vitesse dont vous avez besoin.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2beda4ce-d124-4f44-abda-623d0b1837d7.png","url":"https://www.capterra.lu/software/170211/update-crm","@id":"https://www.capterra.lu/software/170211/update-crm#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.lu/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":3.5,"bestRating":5,"ratingCount":4},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Platform ios, Platform ipad"},{"@id":"https://www.capterra.lu/software/170211/update-crm#faqs","@type":"FAQPage","mainEntity":[]},{"@id":"https://www.capterra.lu/software/170211/update-crm#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Accueil","position":1,"item":"/","@type":"ListItem"},{"name":"Logiciels d'expérience client","position":2,"item":"/directory/2/customer-relationship-management/software","@type":"ListItem"},{"name":"Aurea CRM","position":3,"item":"/software/170211/update-crm","@type":"ListItem"}]}]}
</script>