--- description: Zendesk WFM : qu'en pensent les utilisateurs ? Lisez les avis clients sur Zendesk WFM, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk WFM - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion du personnel](/directory/30210/workforce-management/software) > [Zendesk WFM](/software/170953/tymeshift) # Zendesk WFM Canonical: https://www.capterra.lu/software/170953/tymeshift Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/170953/tymeshift?page=2) > Un logiciel de gestion du personnel pour mieux gérer l'ensemble des opérations de votre centre d'appels via Zendesk. > > Conclusion : 18 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Zendesk WFM ? Les organisations utilisant la suite Zendesk pour aider leurs clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 18 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Zendesk - **Pays**: San Francisco, É.-U. - **Entreprise fondée en**: 2007 ## Contexte commercial - **À partir de**: 25,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, bulgare, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, grec, hindi, hongrois, indonésien, italien, japonais, norvégien, néerlandais, polonais, portugais brésilien, roumain, russe, suédois, tchèque, thaï, turc, vietnamien - **Pays disponibles**: Afrique du Sud, Allemagne, Argentine, Australie, Brésil, Canada, Danemark, Finlande, France, Inde, Irlande, Islande, Israël, Malte, Mexique, Norvège, Pays-Bas, Philippines, Portugal, Royaume-Uni et 3 de plus ## Fonctionnalités - Budgétisation et prévision - Changement d'équipe - Gestion des congés - Gestion des employés - Gestion des feuilles de temps - Gestion des présences - Planification automatisée - Rapports et analyses - Suivi des présences - Third-Party Integrations ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support 24/7 (réponse directe) ## Category - [Gestion du personnel](https://www.capterra.lu/directory/30210/workforce-management/software) ## Catégories connexes - [Gestion du personnel](https://www.capterra.lu/directory/30210/workforce-management/software) - [Planification du personnel](https://www.capterra.lu/directory/30756/employee-scheduling/software) ## Logiciels similaires 1. [Rippling](https://www.capterra.lu/software/172127/rippling) — 4.9/5 (4781 reviews) 2. [Agendrix](https://www.capterra.lu/software/148280/agendrix) — 4.8/5 (212 reviews) 3. [Clockify](https://www.capterra.lu/software/169607/clockify) — 4.8/5 (9243 reviews) 4. [Connecteam](https://www.capterra.lu/software/153140/connecteam) — 4.6/5 (5213 reviews) 5. [Paylocity](https://www.capterra.lu/software/86714/webpay) — 4.3/5 (1841 reviews) ## Avis ### "Great tool for IT, HR, and EHR." — 5.0/5 > **AJ** | *22 janvier 2026* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: Zendesk has a very simplistic approach. The layout, the functionality, the consistency; all makes for a well rounded product. Ticketing, Contact management, form generation, and reporting are the biggest components for us. Each function seamlessly. > > **Inconvénients**: Occasionally, my staff has a tough time searching for things. This is partly due to the limitations in establishing contacts with the information we track. Other tiers offer better form collection information that would eliminate the issue. Zendesk also works with other form tools to get this job done. > > Overall, our experience is fantastic. When an issue has come up, either the knowledgebase or support are quick and easy to deal with\! ----- ### "Best Value and Support in the Work Force Management Game" — 5.0/5 > **Luis** | *15 octobre 2021* | Meubles | Taux de recommandation : 10.0/10 > > **Avantages**: Analytics, ease of set up, customer support and user friendly system for the agents. > > **Inconvénients**: I love the system, but there are a few suggestions I have made regarding the reporting metrics and Tymeshift is always willing to listen to my suggestions and funnel up to the development team. That is rare in my experience with vendors. > > Tymeshift has been an absolute pleasure to work with since I made the decision to sign with them over other options in the work force space. The initial setup and onboarding was smooth and our account representative \[SENSITIVE CONTENT\] has been with us every step of the way. Even though I probably bug more then I would like, they never make me feel like I'm not being heard or supported. This is honestly what I appreciate the most. Systems can be improved and modified, but that level of care you can't teach. It has to come naturally. Can't end this review without also giving shout outs to the technical support team who responds within minutes of my ticket request. Tymeshift is full of MVP's, too many to name, but you know who you are. ----- ### "Reliable Workforce Management with Strong Scheduling Features" — 5.0/5 > **ALISSA** | *7 avril 2026* | Meubles | Taux de recommandation : 10.0/10 > > **Avantages**: Its intuitive scheduling tools and seamless integration with Zendesk Support. The platform makes it easy to forecast staffing needs, manage shifts, and track employee performance in real time. I especially like the employee tracking and scheduling features, which help keep operations organized and efficient. The interface is user-friendly, and once set up, it streamlines workforce planning significantly > > **Inconvénients**: One downside is that customer support can sometimes be slow to respond or not as detailed as needed for more complex issues. There are also occasional bugs or glitches, especially when updating schedules or syncing data. Additionally, the pricing can feel a bit high for smaller teams, and some advanced features have a learning curve. > > Overall, my experience has been positive. It provides strong workforce management capabilities, especially in scheduling, forecasting, and employee tracking. While there are minor issues with support responsiveness and occasional bugs, the platform delivers solid value and helps improve operational efficiency. It’s a great tool for teams already using Zendesk, as the integration adds even more convenience. ----- ### "Helpful for onboarding as a remote employee" — 4.0/5 > **Utilisateur vérifié** | *23 décembre 2024* | Gestion d'organisme à but non lucratif | Taux de recommandation : 6.0/10 > > **Avantages**: It makes it helpful to communicate with my HR staff and IT staff. > > **Inconvénients**: It wasn't always super intuitive but it was helpful overall. > > Its made things easier for onboarding in my remote job. ----- ### "WFM made easy" — 5.0/5 > **Rafael** | *30 novembre 2021* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Forecasting and automatic scheduling make the most interesting features out of Tymeshift, simplifying the process for us. > > **Inconvénients**: The lack of integration capabilities via API, both in ingesting and extracting data together with our HR system. > > It's been a great experience. The setup took some time and roll-out only happened after a couple of months in, though we've received a lot of support from Tymeshift's team and the available documentation complemented any other question we've had. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/170953/tymeshift?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/170953/tymeshift) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées