--- description: YouScan : qu'en pensent les utilisateurs ? Lisez les avis clients sur YouScan, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: YouScan - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Suivi des médias sociaux](/directory/31028/social-media-monitoring/software) > [YouScan](/software/173036/youscan) # YouScan Canonical: https://www.capterra.lu/software/173036/youscan Page : 1/6\ Suivant: [Page suivante](https://www.capterra.lu/software/173036/youscan?page=2) > Plateforme analytique élégante, facile à utiliser et optimisée pour les médias sociaux, qui aide les entreprises à s'améliorer en étant à l'écoute des clients. > > Conclusion : 115 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise YouScan ? Grandes marques et agences ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 115 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: YouScan - **Pays**: Egkomi, Chypre - **Entreprise fondée en**: 2009 ## Contexte commercial - **À partir de**: 499,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais, espagnol, portugais brésilien, ukrainien - **Pays disponibles**: Afrique du Sud, Albanie, Allemagne, Andorre, Anguilla, Antigua-et-Barbuda, Argentine, Aruba, Australie, Autriche, Bahamas, Bahreïn, Barbade, Belgique, Belize, Bermudes, Biélorussie, Bolivie, Bosnie-Herzégovine, Brésil et 91 de plus ## Fonctionnalités - Analyse de la concurrence - Analyse des campagnes - Analyse des sentiments - Analyse des tendances - Analyse du public - Analyse visuelle - Ciblage du public - Collecte de données multicanal - Engagement des clients - Filtrage des mots-clés - Gestion de contenu - Gestion de l'é-réputation - Gestion des commentaires négatifs - Intégration des médias sociaux - Mesure des performances - Rapports et analyses - Rapports et statistiques - Rapports personnalisables - Real-Time Notifications - Suivi de l'engagement - Suivi des marques - Suivi des médias sociaux - Surveillance des concurrents - Tableau de bord - Visualisation de données ## Intégrations (8 au total) - Freshdesk - HubSpot CRM - Instagram - Meta for Business - Microsoft Teams - Slack - Twitter/X - Zendesk Suite ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Suivi des médias sociaux](https://www.capterra.lu/directory/31028/social-media-monitoring/software) ## Catégories connexes - [Suivi des médias sociaux](https://www.capterra.lu/directory/31028/social-media-monitoring/software) - [Logiciels d'analyse des réseaux sociaux](https://www.capterra.lu/directory/31655/social-media-analytics-tools/software) - [Outils de suivi des réseaux sociaux](https://www.capterra.lu/directory/33397/social-listening-tools/software) ## Logiciels similaires 1. [Brandwatch](https://www.capterra.lu/software/157048/brandwatch) — 4.2/5 (255 reviews) 2. [Infegy Atlas](https://www.capterra.lu/software/124219/infegy-atlas) — 4.6/5 (83 reviews) 3. [Sprout Social](https://www.capterra.lu/software/121447/sprout-social) — 4.4/5 (606 reviews) 4. [Blabla](https://www.capterra.lu/software/1079603/Blabla) — 5.0/5 (9 reviews) 5. [facelift](https://www.capterra.lu/software/150410/facelift) — 4.4/5 (131 reviews) ## Avis ### "One of the best social listening tools in the biz\!" — 5.0/5 > **Maggie** | *14 mai 2026* | Marketing et publicité | Taux de recommandation : 9.0/10 > > **Avantages**: YouScan is a fantastic social listening tool. I love how easy it is to use, how robust its features are, and the small details they've included in the dashboards that really work well for social media managers. I also think their support team is some of the best I've worked with in the business, making it easy for the entire team to learn how to use these features. > > **Inconvénients**: So far, no big complaints about how YouScan works. The only thing I wish for more of was an understanding of which features need to be add-ons and topics. > > Overall, I am really happy with our experience with YouScan\! It's been an invaluable service that's been added to our team workflows. ----- ### "YouScan is a first-rate social listening service" — 5.0/5 > **Ann** | *13 avril 2026* | Recherche | Taux de recommandation : 10.0/10 > > **Avantages**: YouScan prioritizes social media listening across a wide range of the most-used platforms. The support and customer service is top-notch, as well. > > **Inconvénients**: It's inconvenient to have to re-authorize social media account access every three months, but it is understandable. > > Overall, YouScan is a high-value vendor for us. It aligns with our research-focused model and supports both ongoing monitoring and targeted projects. The breadth of social media platforms covered is one of its strongest advantages. In our experience, no other service provides comparable access across platforms and languages. The data is close to real time, which allows us to follow developing conversations without delay. For clients who are sensitive to reputation shifts, that immediacy is important. The filtering capabilities are also robust. We often work on complex topics so being able to refine searches and adjust queries as projects evolve is essential. We maintain long-term monitoring topics for legacy clients, and we also build short-term topics for project-based research. The platform supports both. The audience and author views are particularly helpful. We need to understand who is driving a conversation, who is engaging, and how influence spreads. The ability to review authors, engagement levels, and related posts within a defined time frame supports the analytical work we deliver to clients. Support has been consistently responsive and practical. As long as social listening remains part of our client work, we expect YouScan to remain our primary platform. ----- ### "Excellent social listening platform" — 4.0/5 > **Sarah** | *19 septembre 2025* | Biens de consommation | Taux de recommandation : 8.0/10 > > **Avantages**: We use this tool to do our social media listening, and it's been a game-changer. We've been able to find and participate in conversations that we would have otherwise missed. The starter plan is a great value\! The visual and audio insights are something we couldn't find with other social listening platforms. > > **Inconvénients**: Compared to other social listening platforms, the UX isn't the best, and it can be a little clunky. I would not recommend it for team members who have a hard time learning new technology. I also wish there were a mobile app. The website doesn't work well on a mobile device, and being able to access insights on the go is paramount for social media teams. > > Overall, we are very happy with YouScan and look forward to unlocking more insights for our brand. They have already added several new features since we started our plan with them, and we can't wait to see what's next. ----- ### "Effective AI‑Driven Social Listening" — 5.0/5 > **Lubica** | *18 mars 2026* | Biens de consommation | Taux de recommandation : 10.0/10 > > **Avantages**: AI features increase speed \& quality --\> Insights Copilot helps team to get to insights faster and improves the overall quality of outputs. Query Assistant is a great helper when creating queries: The Query Assistant is highly appreciated, especially when building or refining more complex queries. It helps users structure logic correctly and speeds up the setup phase. Targeting consumer‑generated content is easier: Filters—especially Word of Mouth—are valued for focusing on authentic consumer conversations and reducing noise. Out‑of‑the‑box outputs help: The Digest and a more comprehensive word cloud are appreciated, reducing the need to build everything from scratch. Strong, responsive support: Fast, high‑quality responses from YouScan’s team > > **Inconvénients**: Insights Copilot examples: Provide more examples, avoid duplicates, ensure examples fit the insight summary and draw from broader sources. In some cases, too few examples are shown compared to the available mention base. Visual insights often are too sensitive when reading the OCR and with that we usually get a lot of noise. Would be great to have option how to show only what we want to show and eliminate irrelevant visual content. > > YouScan has proven to be a strong upgrade to our previous social media listening approach, primarily due to its user‑friendliness and AI‑driven insight generation, which contributed to its selection as the new SML provider after pilot testing and RFP evaluation. The tool significantly reduces manual effort compared to traditional keyword‑based social listening and enables us to ask more open, business‑oriented questions, supported by AI‑generated summaries and examples of real consumer mentions YouScan supports multilingual analysis through built‑in translation, enabling cross‑market analysis in English and reducing dependency on local‑language expertise for initial insight generation. ----- ### "Powerful Social Listening that won't Break the Bank" — 5.0/5 > **Shea** | *21 août 2025* | Études de marché | Taux de recommandation : 10.0/10 > > **Avantages**: YouScan is the best "bang for your buck" tool on the social listening market right now. Unlike other platforms, it will not break the bank, and still comes with an extremely wide breadth of sources including TikTok, Facebook, and Instagram, which can be difficult to access on other social listening tools. The geographic range of sources was the top selling point for my team, as we required deep reseach capabilities in Central Asia, a region that is not well covered under other social listening tools. YouScan is on the leading edge of innovation, with tools like visual recognition and Copilot integration that are unmatched on the current market. I've found YouScan to be easy to use, though I had a background in social listening beforehand. But with the level of detailed attention and eager support provided by YouScan's customer service, I think anyone can take advantage of their services and quickly learn to use YouScan to its best capability. My team has used Youscan for nearly a year, to great success, monitoring two large infrastructure projects in an extremely complex information environment with a multitude of stakeholders and many mininformation campaigns. It helps us stay ahead of the noise and keep our clients informed on risks and opportunities related to their projects. > > **Inconvénients**: My only complaint about YouScan is the user interface for writing queries, which could be improved. It would be nice if the topics included subtopics, so writers do not have to manage such large queries. It's not impossible, but could be easier. It was also hard to wrap my head around YouScan's version of wildcarding, which is automatically applied to any keyword that's not in quotations. YouScan's documentation on the variants was not super helpful, in the end I put most of my keywords in quotes to avoid false positives. > > My overall experience with YouScan has been really nice. I was able to implement it quickly, scale it across two projects, and utilize it to quickly research other project opportunities. The price is very manageable for the tight budgets I work with. It was also relatively easy to train contractors on using the tool, thanks to YouScan's academy which can be done individually and at your own pace. ----- Page : 1/6\ Suivant: [Page suivante](https://www.capterra.lu/software/173036/youscan?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/173036/youscan) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées