--- description: OpenTable : qu'en pensent les utilisateurs ? Lisez les avis clients sur OpenTable, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: OpenTable - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de réservation](/directory/20032/reservations/software) > [OpenTable](/software/17313/opentable-for-restaurants) # OpenTable Canonical: https://www.capterra.lu/software/17313/opentable-for-restaurants Page : 1/54\ Suivant: [Page suivante](https://www.capterra.lu/software/17313/opentable-for-restaurants?page=2) > Plateforme de gestion de restaurant qui vous aide à remplir les places, à gérer des quarts de travail en douceur, à développer les relations avec les clients et à générer plus de revenus. > > Conclusion : 1320 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise OpenTable ? Une plateforme basée sur le cloud qui aide les restaurants de toutes tailles à gérer les réservations, les listes d'attente, les réservations de tables, les informations des invités, l'historique des visites, les choix d'emplacement, les recommandations, les comptes, etc. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 1320 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: OpenTable - **Entreprise fondée en**: 1998 ## Contexte commercial - **À partir de**: 149,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, italien, japonais - **Pays disponibles**: Allemagne, Australie, Canada, Espagne, France, Irlande, Italie, Japon, Mexique, Pays-Bas, R.A.S. chinoise de Hong Kong, Royaume-Uni, Singapour, Taïwan, Thaïlande, Émirats arabes unis, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Base de données de clients - Booking Management - Carte de fidélité - Commande en ligne - Email Reminders - Facturation - Gestion de table - Gestion des calendriers - Gestion des commandes - Gestion des promotions - Gestion des récompenses - Gestion des réservations - Gestion des stocks - Kitchen/Menu Management - Logiciels d'expérience client - Messagerie SMS - Notes de réservation - Paiements en ligne - Point de vente (PDV) - Promotion sociale - Rappels - Rapports et analyses - Rapports et statistiques - Réservation en ligne - Réservations de groupe - Suivi des commandes - Support client - Traitement des paiements ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de réservation](https://www.capterra.lu/directory/20032/reservations/software) ## Catégories connexes - [Logiciels de réservation](https://www.capterra.lu/directory/20032/reservations/software) - [Logiciels de fidélisation client](https://www.capterra.lu/directory/10031/customer-loyalty/software) - [Logiciels pour listes d'attente](https://www.capterra.lu/directory/31495/waitlist/software) - [Logiciels de gestion de restaurant](https://www.capterra.lu/directory/20026/restaurant-management/software) - [Logiciels de livraison à domicile](https://www.capterra.lu/directory/30861/food-delivery/software) ## Logiciels similaires 1. [Booqable](https://www.capterra.lu/software/138689/booqable) — 4.8/5 (1157 reviews) 2. [Now Book It](https://www.capterra.lu/software/220182/now-book-it) — 4.9/5 (100 reviews) 3. [Mindbody](https://www.capterra.lu/software/40229/mindbody) — 4.0/5 (2991 reviews) 4. [Semper](https://www.capterra.lu/software/164816/hospitality-software) — 4.3/5 (138 reviews) 5. [SpotOn](https://www.capterra.lu/software/197473/spoton-restaurant) — 4.2/5 (370 reviews) ## Avis ### "A éviter, mauvais servis client" — 1.0/5 > **Bruno** | *10 février 2026* | Restaurants | Taux de recommandation : 0.0/10 > > **Avantages**: apporte des nouveau clients international surtout américain et anglais, ensemble assé facile à utiliser > > **Inconvénients**: vos clients abitués vont finir par utilisé l'application de opentable et ne plus passé par votre site ce qui va faire grimper la facture\! > > devenu trop gros, n'écoute pas ces clients restaurateur. A force de ne pas être écouté après presque 20 ans a travailler avec je vais ailleurs très décus ----- ### "Super-easy to use" — 5.0/5 > **Lee** | *17 juin 2022* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: This is great system to manage table bookings for a restaurant, with lots of marketing options. Once it's set up, it takes the hassle out of managing bookings and it's easy to also manually add bookings and block off tables. It's also good for CRM. And there's the option to generate reports and extract data for mailing lists. > > **Inconvénients**: The set up can be quote tricky, but once it's done, it's super-easy to manage. > > After lots of research, it's one of the best systems out there for restaurants. And great value for money. ----- ### "The leading restaurant booking system" — 4.0/5 > **Mark** | *15 octobre 2025* | Restaurants | Taux de recommandation : 10.0/10 > > **Avantages**: OpenTable is clearly the industry leader when it comes to restaurant reservation systems. It is easy to learn how to use and we can switch easily between our two restaurants within the same app. There are rarely any issues with the software and orders and table status are updates live across all devices, meaning that I can even see all the live tables from my phone when at home. OpenTable is not the cheapest booking system but when customers book through your own network (your own website) it costs a lot less. Any staff who are permitted to make changes can have their own log in for security reasons. It is easy to communicate with customers and message them if necessary - the advantage of customers ticking a box to allow contact for marketing is very useful too. > > **Inconvénients**: The cost involved when customers book through the OpenTable network. This is £2 per cover in addition to the monthly fee. > > Overall, I am very pleased with OpenTable. I use it at both of my restaurants and staff who work at both sites find it easy to navigate as they are used to the system. It is always easy to get in touch by phone with an expert from OpenTable who can explain how to do various things. ----- ### "A Trusted Tool for Restaurant Visibility and Reservations" — 5.0/5 > **Radha** | *27 avril 2026* | Services juridiques | Taux de recommandation : 10.0/10 > > **Avantages**: What I liked most about OpenTable was its ease of use and wide reach. The platform makes managing reservations straightforward for both guests and staff, and its large, established user base helps drive consistent visibility and bookings. I also appreciated the real‑time reservation management, guest preferences tracking, and reliable integrations, which made front‑of‑house operations more efficient and improved the overall dining experience. > > **Inconvénients**: What I liked least about OpenTable was the cost structure, particularly for reservation and cover‑based fees, which can add up quickly for busy restaurants. Additionally, there was limited flexibility around customization and branding, and restaurants often felt dependent on the platform’s ecosystem, with less control over direct customer relationships compared to other tools. While the system is reliable, some features and changes also felt restrictive unless you upgraded to higher‑tier plans. > > Overall, my experience with OpenTable was positive and reliable. It’s a well‑established platform that excels at reservation management, offering a smooth and familiar experience for both diners and restaurants. The real‑time booking system, guest management features, and broad customer reach made it an effective tool for maintaining visibility and streamlining front‑of‑house operations. That said, the cost structure and limited flexibility stood out as challenges, especially for busy restaurants or those wanting more control over branding and direct customer relationships. Despite this, OpenTable remains a dependable, industry‑standard solution that delivers consistent results, particularly for establishments prioritizing exposure and ease of use. ----- ### "Open Table Review" — 3.0/5 > **Utilisateur vérifié** | *5 décembre 2025* | Services aux consommateurs | Taux de recommandation : 6.0/10 > > **Avantages**: I like that you can make reservations in the app and you will get notifications of upcoming events. It will also include in your calendar > > **Inconvénients**: Open table has very often not saved my log in info and I have had to create new log ins because I had issues gaining access to the correct passwords. ----- Page : 1/54\ Suivant: [Page suivante](https://www.capterra.lu/software/17313/opentable-for-restaurants?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/17313/opentable-for-restaurants) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées