Qui utilise Feedier ?

Les entreprises SaaS, les restaurants, les magasins, les boutiques en ligne et bien plus encore !

Description de Feedier

Feedier vous permet de collecter facilement les commentaires précieux de vos clients via une plateforme intelligente et interactive. Cet outil leur offre une expérience agréable et unique, de sorte qu'ils sont plus susceptibles et ravis de partager leur opinion !

Quel que soit l'appareil, les clients pourront accéder à vos enquêtes attrayantes, propres et personnalisées.

En plus d'être conviviale, cette nouvelle méthode de collecte de commentaires est divertissante grâce à ses animations et à ses récompenses (bons d'achat, eBooks, billets pour les concerts de Phil Collins).

Informations sur Feedier

Alkaweb

https://feedier.com

Fondé en 2018

Prix de Feedier

Feedier est disponible en version gratuite et propose un essai gratuit. La version payante de Feedier est disponible à partir de 30,00 $US/mois.

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À partir de

30,00 $US/mois

Version gratuite

Oui

Essai gratuit

Oui

Déploiement

Cloud, SaaS, web

Formation

Formation présentielle

Webinaires

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

Feedier - Fonctionnalités

  • Analytique
  • Collecte de commentaires
  • Contenu vidéo
  • Gamification
  • Gestion communautaire
  • Gestion de la communication
  • Gestion des désabonnements
  • Messagerie instantanée
  • Syndication de contenu

Logiciels de relation client : afficher la liste complète

  • Bibliothèque de questions
  • Enquêtes et feedback
  • Portail libre-service
  • Rapports et analyses
  • Suivi de la progression
  • Sélection des évaluateurs
  • Tableau de bord

Logiciels de retour d'information à 360 degrés : afficher la liste complète

  • Analytique
  • Collecte de commentaires
  • Feedback à 360 degrés
  • Gestion des enquêtes
  • Rapports sur les appels
  • Suivi des plaintes

Logiciels de satisfaction client : afficher la liste complète

  • Bibliothèque de questions
  • Collecte de réponses hors ligne
  • Division des questions (question branching)
  • Enquête mobile
  • Enquête sur sites web
  • Logique d'évitement
  • Outils d'analyse de données
  • Prise en charge des fichiers audio, image et vidéo
  • URL d'enquêtes personnalisées
  • e-mail marketing

Outils de sondage : afficher la liste complète

Feedier - Logiciels similaires

Plus d'alternatives à Feedier

Avis sur Feedier

Afficher 5 avis sur 119

Note globale
4,7/5
Facilité d'utilisation
4,7/5
Service client
4,7/5
Fonctionnalités
4,4/5
Rapport qualité-prix
4,7/5
Ramon H.
CEO
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 20/07/2018

"Fancy looking feedback surveys to engage, give and receive! Love it!!"

Commentaires: - Receive feedback regarding courses and events -> Improve our services
- Give rewards and let the customer feel well and connected with our brand -> Increase sales
- Receive ratings, testimonals and social media engagement -> Raise brand awareness
- Do everything in one tool -> Save time and money

Avantages: - Reward functions to make the customer and ourselves happy: Files, messages (e.g. for sign up details), money or vouchers
- Unintrusive engagement functions after completing the survey: ask for sign up for ones newsletter, ask for a rating on platforms of your choice, ask for social media following, ask for a testimonial
- Completely brandable with own company design at the top tier plan
- Setup a different CNAME for every feedback survey
- How easy it is to set everything up -> just click and choose

Inconvénients: - For some clients, the playful look and feel of the surveys are phenomenal, for others they may be a bit too fancy. I would like to have different templates with cleaner and more professional versions.
- It would be great to have the ability to disable unnecessary extra information like "last question" and "you're the fastest respondent".
- Furthermore, I like to display the ratings and the answers to the feedback surveys on my website in a comprehensive but clean way. At the moment it is only possible to display the overall rating.
I've heard that they are working on each of this cons. After implementation this software will be perfect for my needs!!

  • Source de l'avis 
  • Publié le 20/07/2018
Gavin H.
CEO
Télécommunications, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 26/08/2019

"Slick, fast, beautiful and intuitive"

Commentaires: Improve response rate for feedback.

Avantages: Creates slick and beautiful surveys/feedback.

Inconvénients: A bit expensive and has some new concepts like carriers. Wasn't sure what that was, but built in help and onboarding is great. A personal touch from the team.

  • Source de l'avis 
  • Publié le 26/08/2019
Veronika W.
Online Marketing Specialist
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    1/5
  • Support client
    2/5
  • Rapport qualité-prix
    2/5
  • Probabilité de recommander le produit
    2/10
  • Source de l'avis 
  • Publié le 20/08/2019

"Unrealiable and Really Buggy Feedback Tool"

Commentaires: Even after months of using it, we're still running into new bugs and problems there. Our team spent literally endless hours trying to making it work - and we never succeeded fully, because of the tool's bugginess! If you're looking for a tool to gather your feedback with, keep looking. I wouldn't recommend Feedier.

Avantages: The idea behind this tool is great - asking for reviews in an interactive, gamified way, and also offering a reward for submitting a survey. We loved that idea and that's why we decided to use Feedier. I also liked the design and many possibilities of sharing the survey.

Inconvénients: We've been struggling with it for months now and it cost us completely immoderate amount of effort and time to make it work. Overall problem is mainly that there were problems with the settings - some of them were missing, in a plenty of cases there was a problem with settings loss, we were also experiencing problems regarding the integration to our WordPress website. At the end, there was a continuos problem with data extraction and that's when we decided to stop using it for good. Also, the support didn't help us much, then they stopped responding at all. What is it good for when you can't access the gathered data???

Réponse de l'éditeur

envoyé par Alkaweb le 21/08/2019

Hi Veronika,

Thanks for the feedback and for your review. As much as I appreciate, I'd like to inform you that we reply to every ticket with care. I don't understand how you could not have received any information.

Regarding the bug, I understand you are frustrated, and we take your feedback seriously. We are working hard on improving the product and removing any bug.

If you ever want to get back to this, just let us know.

Thanks, Baptiste.

  • Source de l'avis 
  • Publié le 20/08/2019
Utilisateur vérifié
Hibernation Mode
Transport routier/ferroviaire, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 05/03/2020

"A great software for review system"

Commentaires: We used to use Google My Business as main source of feedback which was causing issues for customers. Such as, we would send them a link to GMB then they had to log on and write a review which made feedback response to almost none. With Feedier we can just send an email and they don't have to log into their gmail accounts to write a review.

Avantages: Feedier is a great little software to setup a feedback system for any business. The form creation is very easy and support is alright as well. The greatest option is white labeling which makes a business look very professional without those major logo of the software

Inconvénients: There are some limitations on forms which require you to upgrade to a higher plan which can become very expensive for a small business like ours. Again, the current plan works out great for us.

  • Source de l'avis 
  • Publié le 05/03/2020
Nefer L.
Marketing Consultant and Front-End Web Developer
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 17/07/2018

"A solid contender in the customer feedback space!"

Commentaires: I love the survey presentation is professional, mobile-friendly, and customized to use with my clients.

Avantages: I love that you can connect a sub-domain to your survey (aka carrier) so you're left with a professional looking domain like survey.acme.com. You have the option of white-labeling the survey to make it look like a custom solution (great for agencies). Feedier integrates into Zapier which opens up many possibilities for alerting team members and stakeholders and recording data. It's incredibly easy to ask happy customers to post a review on a review site like TripAdvisor, Amazon, Google, Facebook, and the list goes on. This one is the best...Feedier gives you the ability to reward your customer AFTER they submit their feedback (so you're not bribing your customers to leave a review) in the form of a voucher, downloadable asset, a coupon, etc.

Inconvénients: There are some parts of the survey I would like to customize but currently don't have the option of altering. The language to describe what certain features do is sometimes hard to understand because they are not written clearly, therefore, it makes it hard to see the value of a feature.

  • Source de l'avis 
  • Publié le 17/07/2018