--- description: Cx MOMENTS : qu'en pensent les utilisateurs ? Lisez les avis clients sur Cx MOMENTS, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Cx MOMENTS - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Service client](/directory/22/customer-service/software) > [Cx MOMENTS](/software/173487/cx-moments) # Cx MOMENTS Canonical: https://www.capterra.lu/software/173487/cx-moments > Cx MOMENTS utilise l'intelligence artificielle pour analyser les conversations du service client à grande échelle. Ils se connectent à Zendesk, Freshdesk, Salesforce et bien d'autres. > > Conclusion : 4 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Cx MOMENTS ? Vente au détail, logiciels, Saas, fournisseurs d'applications, logistique, vente en gros, distributeurs, fournisseurs de services de télécommunication, FAI, ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **5.0/5** | 4 Avis | | Simplicité | 5.0/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: CX MOMENTS - **Pays**: Blackrock, Irlande - **Fondé**: 2016 ## Contexte commercial - **À partir de**: 200,00 € - **Type de licence**: (Essai gratuit) - **Public cible**: 11–50 - **Déploiement et plateformes**: Cloud, SaaS, web - **Pays disponibles**: Irlande ## Fonctionnalités - Alerts/Escalation - Analyse prédictive - Automatisation des processus et flux de travail - Enquêtes et feedback - Logiciels de chatbots - Prise en charge de plusieurs langues - Reconnaissance vocale ## Ressources d'aide - Support 24/7 (réponse directe) - Chat ## Category - [Service client](https://www.capterra.lu/directory/22/customer-service/software) ## Catégories connexes - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Logiciels d'intelligence artificielle](https://www.capterra.lu/directory/30938/artificial-intelligence/software) ## Logiciels similaires 1. 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[Assembled](https://www.capterra.lu/software/195644/assembled) — 4.7/5 (85 reviews) ## Avis ### "Great product allows us to quickly an efficiently what customers are saying about our products." — 5.0/5 > **Russell** | *10 juillet 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: CxMoments takes vast amounts of data and turns it into actionable information without the need to pull up each case individually. > > **Inconvénients**: Lack of tutorials stings at first but once you get used to navigating the options it will become second nature. > > Quick ad efficient data analysis. ----- ### "Exactly what we have been looking for\!" — 5.0/5 > **Patrick** | *20 septembre 2018* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Easy to set up - the default data model was much more powerful than expected. Easy to build specific models and datasets Correlation of CSAT scores tied to very granular segments within our products Will also be used by our developers and our product teams to track effectiveness of feature releases etc. > > **Inconvénients**: This section was difficult to populate. You have to contact them to create a user, but they are very responsive and helpful. It's a bit light on the knowledge base content, but again they are very responsive and helpful. > > We have been capturing tons of support ticket data for years but never had a succinct way to drill, visualize and extract until now. The default modelling is very powerful, I just pointed to our CRM and once the model processed the data we had great insight. Now that we have some more specific models built we can finally leverage this archive of data as well as track trends, monitor performance of new software and hardware releases. It even associates the CSAT scores of each agent to very granular subsets of data. It would be hard to imagine going back to the old, tedious and inaccurate ways we used to extract data in the past. Excellent work by the team at CX Moments\! ----- ### "Helps a lot with performance management" — 5.0/5 > **Kobus** | *9 juillet 2018* | Services financiers | Taux de recommandation : 9.0/10 > > **Avantages**: Centralized view of entire FreshDesk plus the ability to report on issues raised plus the graphics that be used in reporting > > **Inconvénients**: Some features would be helpful like selecting a status to be able to report on tickets generated per status. Current open tickets as an eample ----- ### "Very easy to understand, and helpful to my business" — 5.0/5 > **Hilary** | *9 juillet 2018* | Médias en ligne | Taux de recommandation : 10.0/10 > > **Avantages**: Its easy to navigate through the system, and find the information you are looking for. It so far has been the best product for my team to get information about our users effectively. > > **Inconvénients**: Takes a little time for the product to analyze your data - but well worth it. So far I wouldn't really change anything. > > Customer feedback ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/173487/cx-moments) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées