Qui utilise Dovetail ?

Entreprises de produits/services, agences de conception/recherche, institutions académiques et organisations gouvernementales. Parmi les clients actuels figurent Arm, Atlassian, BCG, Deloitte, Ocado, Thoughtworks et Uniqa.

Description de Dovetail

Dovetail permet aux chercheurs, aux concepteurs et aux chefs de produit de stocker les données de recherche des utilisateurs en un seul endroit, d'analyser les données qualitatives pour découvrir les tendances et les perspectives, puis de partager les résultats des recherches avec le reste de leur organisation. Dovetail est un logiciel cloud économique conçu pour la recherche. Il est doté d'un éditeur collaboratif de texte enrichi, d'un étiquetage en ligne, d'images et de fichiers, d'aperçus, d'analyses de sentiment, d'une expérience utilisateur soignée et d'une assistance d'envergure internationale.

Informations sur Dovetail

Dovetail Research

https://dovetailapp.com

Fondé en 2017

Prix de Dovetail

Dovetail n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Dovetail est disponible à partir de 100,00 $US/mois.

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100,00 $US/mois
Consulter les tarifs

Version gratuite

Non

Essai gratuit

Déploiement

Cloud, SaaS, web

Formation

Formation en ligne en direct

Documentation

Ressources d'aide

Support en horaire de bureau

En ligne

Dovetail - Fonctionnalités

Logiciels UX (pour expérience utilisateur)
Animation
Enregistrement des activités de l'écran
Fonctions pour mobile
Fonctions pour sites web
Heatmaps
Parcours utilisateur
Prototypage
Recherche d'utilisateurs
Tests d'utilisation
Tests non modérés
Analyse comparative et qualitative
Analyse de texte
Analyse des médias
Analyse des recherches utilisateurs
Analyse des sentiments
Analyse quantitative du contenu
Analyse statistique
Annotations
Collaboration
Prise en charge de plusieurs langues
Recherche multiméthode
Visualisation de données

Avis sur Dovetail

Afficher 5 avis sur 38

Note globale
4,6/5
Facilité d'utilisation
4,7/5
Service client
4,9/5
Fonctionnalités
4,1/5
Rapport qualité-prix
4,6/5
Stephanie P.
User Experience Researcher
Recherche, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 14/11/2019

"Dovetail really makes analysis and sharing insights easy"

Commentaires: I love Dovetail for our research analysis and repository tool. We're always identifying new ways to leverage the tool for research needs. Dovetail is also really receptive to feedback, constantly improving, and doing research on the researchers.

Avantages: I LOVE that you are able to have a robust tool that includes analysis capabilities and houses insights from research. This gives stakeholders the ability to search all insights and view things like reading a medium article and also search historical insights. It also speeds up analysis with filtering options and highlights to filter down to key information to support an insight / finding.

Inconvénients: I would like to be able to track dates of when insights were created (not just when published in feed) so we can track age as well as somehow track the impact of the insight (e.g., what was done from it), to make reporting on research value easier.

Réponse de l'éditeur

envoyé par Dovetail Research le 15/11/2019

Thank you for the great review Stephanie! We really appreciate your feedback and help improving the product, and love working with you. Lots more planned for 2020 as we grow our team, so stay tuned!

  • Provenance de l'utilisateur 
  • Publié le 14/11/2019
Caitlin M.
Senior Design Researcher
Services et technologies de l'information, 5 001-10 000 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 13/11/2019

"Great system for managing a research library for UX"

Commentaires: I think this is the best tool on the market for UX research repositories. Does it have every function you might need? No. However, no tool does and unlike others, the Dovetail team is actively engaged with their network to make improvements that we request. What more could you want!

Avantages: I love this system, they have done a great job at understanding how UX researchers work and aligning the software to these needs. The tool does a great job at storing data, storing project details, standardising research across a team (through templates).
Unlike other research libraries, this tool allows you to analyse the data and create reports from the tool (Dashboards). Not everyone in my team loves the way you analyse in the tool, however, I think its great that we can work end to end in a single tool. This helps keep all the data safely stored in one location.

Inconvénients: My constraints in the system also exist in the product backlog. For example, I would love for transcription to happen in the tool to further limit where the data is stored. I would like graphs to be able to be embedded into dashboards, I would like more options within the graphs (cross-tabling of attributes like you can in Nvivo).
I would like the tool to do a better job at supporting 'cross pollination' of projects. Aka if I find a valuable insight in another project I have to copy and paste it into my new project, artificially inflating the data. I don't love that.
The tool doesn't do an awesome job with quantitative data, I'd keep my stats elsewhere :)

Réponse de l'éditeur

envoyé par Dovetail Research le 15/11/2019

Thank you for the lovely review Caitlin! Appreciate your support. We're always trying to improve the analysis experience and the workflow for creating insights and working across projects. We're also excited about upcoming features like transcription!

  • Provenance de l'utilisateur 
  • Publié le 13/11/2019
Filza M.
Product Designer
Design, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    3/5
  • Support client
    4/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 22/10/2018

"Dovetail for UX Research"

Avantages: I like that this software allowed my team to easily aggregate feedback and share it.

Inconvénients: More functions would be helpful for ease of use. For example, for my use case integrations with Intercom would be helpful to organize customer feedback and link research together.

Réponse de l'éditeur

envoyé par Dovetail Research le 23/10/2018

Hi Filza, thank you for leaving us a review! We're constantly reviewing the features on our roadmap based on user feedback like yours. We'd love to build more first party integrations at some point, and Intercom would be high on our priority list. Thanks again!

  • Provenance de l'utilisateur 
  • Publié le 22/10/2018
Thomas B.
Director of Product Design
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 12/06/2019

"Now to effectively use your qualitative research "

Commentaires: As our business space grows we are using Dovetail to capture data that is then used to validate ideas about new products or features as well as use our archive to identify insights and painpoints we were not aware of prior.

Avantages: The ability to tag data and then synthesise that data with quick and easy functionality is really effective in comparing notes across multiple qualitative research documents.

Inconvénients: The UX around building insights takes a little bit of discovery. Adding tags or highlights into an insight has resulted in me adding, deleting, trying again... a few times.

Réponse de l'éditeur

envoyé par Dovetail Research le 14/06/2019

Thanks for the review Thomas! We're always improving and have more plans to make insights better. If you have any thoughts, don't hesitate to email us.

  • Provenance de l'utilisateur 
  • Publié le 12/06/2019
Ioana G.
UX Researcher
Loisirs, voyage et tourisme, 201-500 employés
Temps d'utilisation du produit: Essai gratuit
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 05/08/2019

"Great tool for getting the entire business involved"

Commentaires: Overall very happy that I can use the same tool for disseminating insights around the entire business as well as analyse our research! Great customer service, they've been quick to help us with anything and their roadmap looks great and they also seem to be pretty quick at turning around new features!

Avantages: - Very easy to get the hang of by both researchers and non-researchers
- Very pleasant to use: Pure Joy UI makes you wanna go in the tool all the time (yeah, I know, UI matters!)
- Flexible spaces - you can use it to create templates and this way to bring consistency and also expand good practice research to entire company, outside of the research team
- It's good at engaging non-researchers via a "Discover" board where you can see all the latest insights
- Flexible notes allowing unlimited videos, images, the data doesn't have to be just plain text

Inconvénients: - Still some work being done on automations, and using global tags instead of just project-specific tags, but they have a lot of cool stuff on the roadmap
- A little concerned about the inability to back-up / export all data at once (only in parts), but it's also on their roadmap and their customer service have also offered to do it as a one-off for us
- Perhaps the ability to quantitatively measure behaviours from user testing (e.g. X users successfully completed the tasks) would be a great addition

Réponse de l'éditeur

envoyé par Dovetail Research le 07/08/2019

Thank you Ioana! Really appreciate your kind words and all of the feedback you've been sending us over the past few weeks. Keep it coming!

  • Provenance de l'utilisateur 
  • Publié le 05/08/2019