--- description: OneTrust : qu'en pensent les utilisateurs ? Lisez les avis clients sur OneTrust, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: OneTrust - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Conformité RGPD](/directory/31309/gdpr-compliance/software) > [OneTrust](/software/174564/onetrust) # OneTrust Canonical: https://www.capterra.lu/software/174564/onetrust Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/174564/onetrust?page=2) > Plateforme de gestion de la confidentialité conçue pour aider les organisations à se conformer aux réglementations en matière de confidentialité des données, y compris le RGPD. > > Conclusion : 57 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 57 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: OneTrust - **Pays**: Atlanta, É.-U. - **Entreprise fondée en**: 2015 ## Contexte commercial - **Type de licence**: (Essai gratuit) - **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, italien, portugais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - Alertes/Notifications - Archivage et rétention - Conformité RGPD - Contrôles/Permissions d'accès - Data Subject Requests (DSR/DSAR) - Data discovery - Gestion de la conformité - Gestion des audits - Gestion des consentements - Gestion des contrôles internes - Gestion des flux de travail - Gestion des incidents - Gestion des risques - Gestion des risques liés à l'informatique - Gestion des réponses - Gestion des stratégies - Gestion des évaluations - Identification des données sensibles - Intégration des employés - Mappage de données - Masquage de données - Mesure des performances - Monitoring - Notation des risques - Offboarding - PIA/DPIA - Paiement des fournisseurs - Portail libre-service - Risk Analysis - Suivi de la conformité - Suivi des failles de sécurité - Sécurité des données - Vendor Risk Management - Vérification d'identité - Évaluation des risques ## Intégrations (83 au total) - 1Password - 4Degrees - 6sense - ALTR - ActiveCollab - Acxiom Customer Data Management - AdRoll - Adobe Experience Manager - Airtable - Alibaba Cloud - Amazon API Gateway - Amazon DynamoDB - Amazon RDS - Amazon Redshift - Amazon S3 ... et 68 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Conformité RGPD](https://www.capterra.lu/directory/31309/gdpr-compliance/software) ## Catégories connexes - [Conformité RGPD](https://www.capterra.lu/directory/31309/gdpr-compliance/software) - [Gestion des fournisseurs](https://www.capterra.lu/directory/10024/vendor-management/software) - [Logiciels de compliance](https://www.capterra.lu/directory/30110/compliance/software) - [Governance, Risk and Compliance (GRC)](https://www.capterra.lu/directory/30656/grc/software) - [Gestion des risques](https://www.capterra.lu/directory/30665/risk-management/software) ## Logiciels similaires 1. [TeamMate Risk & Compliance](https://www.capterra.lu/software/151388/teammate-risk-compliance) — 4.6/5 (39 reviews) 2. [Osano](https://www.capterra.lu/software/194957/osano) — 5.0/5 (1 reviews) 3. [Accountable](https://www.capterra.lu/software/135001/accountable) — 4.8/5 (34 reviews) 4. [Resolver](https://www.capterra.lu/software/147599/resolver) — 4.4/5 (79 reviews) 5. [SAI360](https://www.capterra.lu/software/1024254/sai360) — 4.0/5 (1 reviews) ## Avis ### "Le leader incontesté de la Privacy Tech" — 5.0/5 > **Sémia** | *5 décembre 2025* | Vente au détail | Taux de recommandation : 7.0/10 > > **Avantages**: Le logiciel permet d'automatiser des processus manuels et fastidieux, comme les Analyses d'Impact sur la Vie Privée (PIA); Il offre un gestionnaire de documents unique et centralisé, ainsi qu'un historique de toutes les procédures, facilitant la tenue du Registre des activités de traitement. > > **Inconvénients**: Le logiciel est couteux. Le modèle de tarification peut être perçu comme complexe et opaque, avec des coûts qui peuvent augmenter rapidement en fonction du nombre de modules, d'utilisateurs et de profils de personnes concernées gérés. ----- ### "interface UX complexe" — 1.0/5 > **Jean-Baptiste** | *22 avril 2025* | Énergies renouvelables et environnement | Taux de recommandation : 1.0/10 > > **Avantages**: Les fonctionnalités semblent assez fortes, mais on a du mal à comprendre à quoi elles servent. > > **Inconvénients**: Interface illisible, support et forum ainsi que tutoriel inexploitable même en anglais on arrive pas à s'y retrouver complexité de pousser des changements simples, je veux ajouter à ma bannière une nouvelle régie, cela ne marche jamais du premier coup. > > Je l'utilise avec mon entreprise mais le support n'est pas très joignable, c'est complexe, ajouter un cookie et le mettre en production et la plupart du temps cela ne marche pas, pourtant la plate forme est bien implémentée il n'y a rien de simple. Par rapport à tous les modèles de gestion de cookies que j'ai pu utilisé celle ci est vraiment la moins intuitive. ----- ### "Flexible Privacy Management for Enterprise Companies" — 5.0/5 > **Sarah** | *7 mai 2026* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: What I like about OneTrust is that they know their niche and dig deeply into customization. They aren't trying to build a suite of products you do not need for privacy regulation. That being said, it is an enterprise level tool and the cost reflects that. If you are a small shop with a web presence primarily in one country, it's overkill. > > **Inconvénients**: The technical experience to correctly integrate OneTrust with your existing web tracking infrastructure is HIGH. You absolutely need partnership with web development to ensure that you're deploying the tags correctly. This is not the kind of tool a technical marketer can implement and govern on their own. > > OneTrust is the industry standard for web privacy for a reason. For us, the technical customization and scalability are the top pros to this tool. I can't even think of which tool would be the runner up unless it were a home grown and implemented solution. We operate on a global scale, so we need our cookie banners and privacy management to be able to change based on current country (and US state's) regulations. ----- ### "Privacy Platform with Strong Customisation, But a Steep Learning Curve" — 5.0/5 > **Stuart** | *25 juin 2025* | Produits pharmaceutiques | Taux de recommandation : 10.0/10 > > **Avantages**: What really stood out for me with OneTrust was its flexibility. It’s not a one-size-fits-all setup. You can build out your program using only the modules you need, which made it easier to scale things gradually. For example, we started with basic data mapping and DPIA workflows, and later added vendor risk assessments and some of the AI governance tools. It also does a good job at helping you stay aligned with various data protection laws—GDPR, HIPAA, CCPA, and so on—without needing to constantly reinvent the wheel. Templates are built in, but you can tweak them to suit your own use cases. That’s something a lot of other tools don’t offer. The integrations are solid too. Being able to hook it into Microsoft 365, ServiceNow, and Jira saved a lot of time and avoided duplicated effort between teams. Once it's set up, it becomes a central privacy hub that supports collaboration across legal, compliance, security, and even procurement. > > **Inconvénients**: The downside? It’s not exactly beginner-friendly. The platform has a lot going on, and unless you’ve got someone on the team who’s either done it before or is willing to go deep into configuration, it can feel quite heavy. Some modules, especially around risk scoring and third-party assessments, take a fair bit of trial and error to get right. Also, it can be sluggish at times—especially if you're dealing with large volumes of processing records or complex workflows. That’s more noticeable in bigger organisations, but still something to be aware of. And the cost… It adds up. The base platform covers the essentials, but anything more advanced usually comes with an extra price tag. That can be hard to justify for smaller teams unless you’re using it extensively. > > Overall, I’ve found OneTrust to be a strong platform for managing privacy and compliance work—especially when you need to meet strict regulatory expectations across multiple jurisdictions. It’s not plug-and-play, but if you invest the time into setting it up properly, it really pays off. It’s helped bring structure and consistency to privacy operations, especially in areas like DPIAs, vendor management, and internal policy enforcement. It’s best suited to companies that are either highly regulated or rapidly scaling their compliance needs. If you’ve got the resources to implement and maintain it properly, it becomes an essential part of your toolkit. ----- ### "Very poor support and disappointing customer experience" — 1.0/5 > **Nicolas** | *26 mai 2025* | Ressources humaines | Taux de recommandation : 0.0/10 > > **Avantages**: The interface is clear, the features seem robust, and it gave the impression of being a solid and reliable compliance solution — which is what led us to choose OneTrust in the first place. > > **Inconvénients**: After a simple domain change, I lost access to the platform and was unable to reset my credentials. Since I couldn’t log in, I also couldn’t contact support — and despite multiple follow-ups over more than 40 days, no one took ownership of the issue. I was passed around between contacts without any resolution. For a paid service, this level of support is unacceptable. > > I’ve been trying to regain access to my OneTrust account for over 45 days after a simple domain change. Despite being a paying customer, I’ve been caught in a loop with no way to log in, no access to support, and no one taking responsibility for solving the issue. I’ve contacted several people, including sales contacts, multiple times. The only consistent response I’ve received is redirection — but no actual resolution. What’s even more frustrating is the contrast: the team was very proactive when it came to contract renewal. But once the contract is signed and paid for, you’re left alone, even if you can’t access the service at all. If you’re a small or medium-sized company, I strongly do not recommend working with OneTrust. Their support structure seems designed for large enterprises, and they don’t care when smaller clients are stuck. A critical tool like this should come with reliable, accountable support. Unfortunately, this has not been my experience. ----- Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/174564/onetrust?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/174564/onetrust) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | ----- ## Données structurées