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ADP Comprehensive Services

ADP Comprehensive Services

Description de ADP Comprehensive Services

Avec la plateforme Workforce Now, vous bénéficiez d'une équipe de spécialistes qui travaille en partenariat avec votre équipe des ressources humaines pour proposer des meilleures pratiques et des processus efficaces avec un service d'assistance.

Qui utilise ADP Comprehensive Services ?

ADP Comprehensive Services aide les clients de presque tous les secteurs d'activité qui cherchent à gérer leurs besoins en matière de gestion du capital humain dans l'administration des ressources humaines, des talents, de la paie et des avantages sociaux.

ADP Comprehensive Services Logiciel - 1
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ADP Comprehensive Services Logiciel - 5

ADP Comprehensive Services ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

ADP Comprehensive Services

ADP Comprehensive Services

4,2 (237)
Prix introuvable
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71
Intégrations introuvables
4,2 (237)
3,9 (237)
4,0 (237)
VS.
À partir de
Types de licence
Fonctionnalités
Intégrations
Facilité d'utilisation
Rapport qualité-prix
Service client
1.922,00 $US
année
Version gratuite
Version d'essai gratuite
211
23
4,3 (20.700)
4,3 (20.700)
4,1 (20.700)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis sur ADP Comprehensive Services

Note moyenne

Note globale
4,2
Facilité d'utilisation
4,2
Service client
4,0
Fonctionnalités
4,2
Rapport qualité-prix
3,9

Avis classés par taille de l'entreprise (nombre d'employés)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trouver les avis classés par note

5
49%
4
34%
3
11%
2
4%
1
2%
JAIDA
CREDIT MANAGER (France)
Marketing et publicité, 1.001–5.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

OUTIL PRATIQUE

5,0 l’année dernière

Commentaires : J'apprécie ADP pour toutes les fonctions proposées, mais ausii lorsque je déclare mes impôts plus besoin de reprendre les fiches de paie ou de renseigner un fichier excel car l'outil nous indique le nombre de jour travaillés

Avantages :

Cet outil est très pratique notamment pour saisir ses congés, les valider en instantanée, analyser les jours d'absence et ou de présence de chacun

Inconvénients :

je n'en vois pas, pour le moment j'apprécie tous les accès qu'offre ADP

Réponse de l'équipe de ADP

l’année dernière

HI Jaida, thank you for your positive review! We appreciate your thorough review and so glad to hear that you are finding the platform practical and easy to use! We look forward to continuing to work together.

Cody
Cody
Controller (É.-U.)
Utilisateur LinkedIn vérifié
Divertissement, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

All-Encompassing Solution for those who can live without a "White Glove" Payroll Experience

4,0 il y a 4 ans

Commentaires : Overall positive, I prefer ADP over the 2 other payroll systems I've used, and the price is fair as well.

Avantages :

Ease of processing payroll, and ability to contact customer service regularly to get custom reporting and resolve issues.

Inconvénients :

Some solutions to issues are not obvious at all in the platform, and the only way to really learn is by talking with an ADP employee, and then learning it for next time. This can be a time-sink sometimes for smaller issues.

Réponse de l'équipe de ADP

il y a 4 ans

Hi Cody, Thank you so much for taking the time to provide a review! We are so happy to have you as a client. Looking forward to partnering with you in 2021! Happy Holidays!!!

Cynthia
Business Analyst (É.-U.)
Défense et aérospatiale, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Review of ADP Comp Services

5,0 il y a 7 mois

Commentaires : I enjoy ADP Comprehensive Services, but I wish you would consider getting more specialized in Government Contracting. I had to spend a lot of time working to customize the system for government compliance. It would be better if you had teams with specific experience in government contracting in HR and compliance.

Avantages :

Everything I need is in one system and it is easy to understand once you take the time to learn the system.

Inconvénients :

Setting it up and implementing the system. IT could be much easier. Implementation was not what I initially expected, it wasted a lot of time because it was not useful. You need to work out a way to go through implementation where it is not just about showing you what you can do, you should build in the time to actually set up and build the system.

lexi
HRIS Manager (É.-U.)
Gestion d'organisme à but non lucratif, 501–1.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

ADP Comp Service

2,0 il y a 6 mois

Commentaires : [sensitive content hidden] are incredible leaders of a wonderful team. [sensitive content hidden] is a great VP. We have had negative experiences with other service teams, though.

Avantages :

The support on one team is great.The other teams are not as helpful.

Inconvénients :

the limitation for IT Troubleshooting and limited visibility to back-end flows.

Réponse de l'équipe de ADP

il y a 5 mois

Hi Lexi, thank you for posting a detailed review on your experience. We are glad to hear that you had a great experience with your VP. We’ll take the additional feedback back to our team and strive to do better.

Denise
HR and Payroll Manager (É.-U.)
Transport routier/ferroviaire, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Exceeded Expectations

5,0 il y a 6 mois

Commentaires : The Payroll, Reporting and HR services team have provided valuable insights and assistance whether for routine questions or more complex issues helping me make informed decisions.

Avantages :

It is User friendly, it streamlines complex HR tasks making payroll process, benefits and reporting a lot easier.

Inconvénients :

The one thing I did not like was that they do not provide IT team come to our location to set up the clocks the assistance was done only via phone and it was time consuming and inconvenient.

Jose
Finance HR Director (É.-U.)
Vente en gros, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Great Client Support

5,0 il y a 6 mois

Commentaires : Overall everything is great so far. I like the fact that we are growing and the tools needed to help us sustain our growth are available or becoming available

Avantages :

I love the fact that my executive relationship manager keeps in touch with me and always available asking if there is anything she can do assist me and my operations.

Inconvénients :

I would say that overseas customer support can be a challenge sometimes.

gail
Director HR EHS (É.-U.)
Génie mécanique ou industriel, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

ADP System Feedback

5,0 il y a 6 mois

Commentaires : Our system of truth - connects to other business systems, user friendly

Avantages :

easy to use variety of modules reporting connects to other business systems

Inconvénients :

none so far - it is a great HRIS system, ADP is a great HRIS tool, we also offer a shared service to a sister company

Samantha
HR Manager (É.-U.)
Ressources humaines, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ADP Comp Services - SRM

3,0 il y a 6 mois

Commentaires : My overall experience with ADP is good. While it does have its challenges every system does. Overall, it works well for our company.

Avantages :

I like the convenience of having everything in one place.

Inconvénients :

I feel like the service team is hit or miss. Sometimes it feels like if you called in three times back-to-back you would get three different answers.

Janice
Director of payroll (É.-U.)
Comptabilité, 1.001–5.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

IMI Norgren LLC

4,0 il y a 6 mois

Commentaires : Overall, the service has been good and worth the extra money. As our team has improved and become certified, I am beginning to feel that we have outgrown this product

Avantages :

IMI contracted with comp services in 2016. With a small and inexperienced payroll group, we relied on our ADP service team to help us complete payrolls and stay in compliance

Inconvénients :

the service/product is dependent on the talent level of your team. When we have had low talent, things did not go well. when talent gets better our service improves

Jessica
HR Business Partner (É.-U.)
Développement de programmes, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Always there to help

4,0 il y a 6 mois

Commentaires : Overall experience is a plus and would recommend to others.

Avantages :

I really like how there is always someone to help and get things done.

Inconvénients :

Sometimes in some areas it would be nice to be able to just "do it ourselves" instead of having someone need to do it for us.

Sean
HR Manager (É.-U.)
Secteur maritime, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ADP Comprehsive

4,0 il y a 7 mois

Commentaires : We have had ADP almost 10 years and it has been a positive experience

Avantages :

Ease of use for myself and the company CFO/

Inconvénients :

We have had no issues with ADP. When we need assistance the customer service team has been responsive and helpful.

Kelly
HR Coordinator (É.-U.)
Hôpitaux et soins de santé, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

IMH review of ADP

5,0 il y a 6 mois

Commentaires : I am very happy with ADP. I like the ease of use and I am able to reach someone to help me if I need it.

Avantages :

I think it is easy to use. Everything seems very streamlined.

Inconvénients :

I don't really have any complaints. If I have an issue or something that I do not know how to do, they are always very helpful over the phone.

Alanna
HR Rep (É.-U.)
Gestion d'organisme à but non lucratif, 501–1.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ADP Comprehensive Services

3,0 il y a 6 mois

Commentaires : While the service addresses many essential HR needs, there are areas that need improvement. Overall I I am comfortable using the system.

Avantages :

What I liked most about ADP Comprehensive Services was its integration of various HR functions into one platform, which helps simplify tasks. Customer support is generally responsive.

Inconvénients :

What I liked least about ADP Comprehensive Services was the disruption caused during the implementation phase. While changes were made in the background, our team was not notified, leading to interruptions in our daily operations. When we inquired about these disruptions, there was a lack of accountability and communication.

Réponse de l'équipe de ADP

il y a 5 mois

Hi Alanna. We appreciate the detailed review! We are glad to hear that you've enkoyed how the platform integrates well and helps you simplify tasks. We try our best to be transparent and communicate all changes, we will pass this feedback onto our team.

Britta
Director of Finance (É.-U.)
Logiciels de construction, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great service for all payroll and HR needs for small and large companies alike

5,0 il y a 6 mois

Commentaires : Overall our experience with Comprehensive Services is very good. There is plenty of support and a wealth of information we have access to. Everybody at ADP is working hard to give the support we need and most smaller issues that come up are not disrupting our operation.

Avantages :

It offers the full package for Payroll and HR services with almost unlimited options of tailoring to the companies needs. It works well when everything is set up and makes payroll and HR much easier to manage

Inconvénients :

It is sometimes time consuming and a lengthier process to solve problems and find/fix the reasons behind some calculation errors or other issues that randomly appear.

Stacie
Human Resources Benefits Coordinator (É.-U.)
Hôpitaux et soins de santé, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Wonderful product, always improving!

5,0 il y a 6 mois

Commentaires : As someone who came into a role with no instruction on ADP, I have found it very easy to get help with a simple phone call or to submit a case. The team is very responsive and makes sure follow up happens.

Avantages :

I like that ADP is always improving. They take feedback and turn it into new products and processes.

Inconvénients :

Sometimes I find it hard to find guides and support for certain processes without reaching out to a live person.

Katie
Human Resources Manager (É.-U.)
Logistique et chaîne d'approvisionnement, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product for the most part

4,0 il y a 7 mois

Avantages :

- Streamlined service including payroll, recruitment, employee documents, timekeeping, time off, benefits - Easy to use - User-friendly for employees - Custom reporting

Inconvénients :

- Price is high compared to other vendors and seems to increase often, while sometimes the services or quality of responses does not increase accordingly - Sometimes the outages can be very disruptive without much follow up directly from ADP, customers have to try to find their own info to pass along.

Courtney
Director (É.-U.)
Conseil en gestion, 501–1.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

HR Director

3,0 il y a 6 mois

Commentaires : The analytics and reporting tools offered by ADP are valuable for making informed decisions

Avantages :

ADP has a strong focus on compliance, helping businesses stay up-to-date with changing laws and regulations, which is especially critical for companies operating in multiple jurisdictions. The platform provides robust analytics and reporting features, enabling businesses to make data-driven decisions regarding their workforce.

Inconvénients :

The benefits platform, we have experienced challenges with data synchronization and compatibility with certain third-party applications. Customer support response times can be slow, particularly for complex issues, which can be challenging when immediate assistance is needed.

Thomas
CHRO (É.-U.)
Banque, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Excellent HRIS!!

5,0 l’année dernière

Avantages :

ADPs CS has been a real game changer!!

Inconvénients :

The implementation took longer to finish

Réponse de l'équipe de ADP

l’année dernière

Hi Thomas, thank you so much for the review! We are so glad to hear that you're having a great experience compared to your previous platform. If you're interested, we think you may be a great potential fit for our Reference Program! This is a fantastic way to strategically network by joining 1x1 meetings with other professionals considering working with ADP to share your experience. Plus, you can take these calls at your preference – as often as monthly, or as infrequently as once or twice a year! Learn more on a quick Welcome Call with Melissa, the program manager, by clicking below to schedule: https://calendly.com/melissa-dunkerley

Lorelei
Payroll Manager (É.-U.)
Services environnementaux, 501–1.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great payroll processing.

5,0 l’année dernière

Commentaires : I liked the service very much. I have been with ADP on and off for over 30 years in one job or another and have always had great service. And when I look for a new position, the first question I ask is " who do you use to process the payroll".

Avantages :

I usually could speak with my representative and if he didn't know or have the answer, he got me assistance. And the fact I could speak with someone after hours if I had an issue.

Inconvénients :

The tax services need to provide more information when responding to a tax issue when they tell you they can't handle it.

Réponse de l'équipe de ADP

l’année dernière

Hi Lorelei, thank you for the 5 star review! It is so great to hear from a long time customer, and we are so grateful for the continued partnership. If you are interested, we think you may be a great potential fit for our Reference Program. This is a fantastic way to strategically network by joining 1x1 meetings with other professionals considering working with ADP to share your experience. Plus, you can take these calls at your preference – as often as monthly, or as infrequently as once or twice a year! Learn more on a quick Welcome Call with Melissa, the program manager, by clicking below to schedule: https://calendly.com/melissa-dunkerley

Paula
HR Generalist (É.-U.)
Automobile, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Love having options for employees!

5,0 il y a 6 mois

Commentaires : I love that they reach out to me as well and include me in what has taken place with the employee.

Avantages :

It makes it easy for employees that have questions to reach out and get precise answers quickly. It is a big help to employees if I am tied up with other tasks by giving them another avenue to seek assistance.

Inconvénients :

I can not think of any down side to the service.

Lisa
Human Resource Director (É.-U.)
Gestion d'organisme à but non lucratif, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Human Resource Director

5,0 il y a 6 mois

Avantages :

Step by step explanation on finding the solution to the issue.

Inconvénients :

Sometimes they don't always have the answer needed and have to review with other staff.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Biotechnologie, 1.001–5.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Quality Product

4,0 il y a 7 mois

Avantages :

The navigation is fairly simple for different areas needed of HR

Inconvénients :

Custom Reporting is difficult and you must create a ticket in order to receive customer service

Allan
Comp and Benefits Manager (É.-U.)
Compagnies aériennes/Aéronautique, 5.001–10.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Compensation & Benefits Manager

4,0 il y a 5 mois

Commentaires : Great product and great team. Any issues are typically handled very quickly. At times for larger projects, issues, can take time to implement or resolve.

Avantages :

Customer service from assigned client support team members are excellent.

Inconvénients :

Cost for any additional services seem to be very expensive.

Hector
Payroll (É.-U.)
Comptabilité, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Payroll Manager

5,0 il y a 6 mois

Commentaires : My overall experience with ADP has been great, I love the support and how easy it is to manage.

Avantages :

How ADP keeps updating to give the customer easy and better access to ADP

Inconvénients :

The custom reporting can get a little complicated.

Rachel
Talent Acquisition Specialist (É.-U.)
Services financiers, 501–1.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Highly beneficial and easy to use!

5,0 il y a 6 mois

Commentaires : Fantastic, it's fast and helpful in every way I need.

Avantages :

Easy to use, great features, very well laid out.

Inconvénients :

Customer service can be a little slow, but when I do have contact with someone they are very helpful.