--- description: CXMEngine : qu'en pensent les utilisateurs ? Lisez les avis clients sur CXMEngine, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CXMEngine - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [CXMEngine](/software/175876/relay) # CXMEngine Canonical: https://www.capterra.lu/software/175876/relay Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/175876/relay?page=2) > Boomtown est une plateforme de support de produits qui facilite la vente, l'activation et le service des produits technologiques. > > Conclusion : 11 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise CXMEngine ? Les équipes B2B de service client et de support technique qui prennent en charge les produits technologiques. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 11 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Boomtown Network - **Pays**: Tiburon, É.-U. - **Fondé**: 2013 ## Contexte commercial - **À partir de**: 990,00 $US - **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Alerts/Escalation - Autoresponders - Chat et messagerie - Communication multicanal - Définition des priorités - Formulaire hors ligne - Gestion de l'expérience client - Logiciels de chatbots - Macros et réponses types - Messagerie client en temps réel - Messagerie instantanée - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Relevé et historique des chats - Routage automatisé - Stratégie de marque personnalisable - Third-Party Integrations - Transferts/Routage ## Intégrations (10 au total) - Asterisk - Freshdesk - Google Calendar - Jira - Meta for Business - Microsoft Outlook - Salesforce Sales Cloud - ServiceNow - Slack - Zendesk Suite ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software) - [Outils de chat avec IA](https://www.capterra.lu/directory/31596/conversational-ai-platform/software) - [Logiciels de parcours client](https://www.capterra.lu/directory/31537/customer-journey-mapping-tools/software) ## Logiciels similaires 1. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1777 reviews) 2. [LiveChat](https://www.capterra.lu/software/62194/livechat) — 4.6/5 (1721 reviews) 3. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [Tidio](https://www.capterra.lu/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Crisp](https://www.capterra.lu/software/151292/crisp) — 4.6/5 (147 reviews) ## Avis ### "Relay is a technology-forward customer service platform" — 5.0/5 > **Jeff** | *1 juillet 2018* | Services financiers | Taux de recommandation : 9.0/10 > > **Avantages**: - Convenience of tracking every support channel in one place - Relevant integrations (salesforce/slack/jira/zendesk/etc) - Friendly/responsive team behind it > > **Inconvénients**: - Steeper learning curve than other CS platforms I've implemented - Could use more levels of user permissions inside the app to better control responsibilities among our end users ----- ### "Relay User" — 5.0/5 > **Utilisateur vérifié** | *7 novembre 2018* | Réseaux informatiques | Taux de recommandation : 10.0/10 > > **Avantages**: The thing I like the most about the software is it's relevancy for customer support. It is truly a support platform rather than just another software tool with narrow functionality. Within one piece of software, I can manage inbound customer tickets, look at previous history of tickets, and find answers to issues or questions that customers are running into. > > **Inconvénients**: The software did require some training to get started and get me feeling comfortable using the system. Once I played around in the software for a day or two, I got the hang of it pretty quick. Like any software you haven't seen before, you have to spend a little time to get accustomed to it but no major hurdles otherwise. > > Time it takes to solve customer support tickets ----- ### "Worriest Company" — 1.0/5 > **Utilisateur vérifié** | *11 février 2020* | Banque | Taux de recommandation : 0.0/10 > > **Avantages**: There is not one thing I can say I like- This won't even let me submit > > **Inconvénients**: Zero Support and bad attitudes. What a joke...... > > We have been left for days and weeks with no response or support. Worst service ever\! ----- ### "Relay" — 4.0/5 > **Brad** | *6 novembre 2018* | Banque | Taux de recommandation : 7.0/10 > > **Avantages**: Lots of useful features with creating issues, chatting with techs, and seeing live issues. We even have the API integrated with our database so we can see the notes entered > > **Inconvénients**: My biggest thing I have noticed is when we enter merchants into relay and then try to search for them and they don't show up. Sometimes when its a multi merchants they are combined with the lead and you cant find the other accounts. ----- ### "We use Relay as the single software to support all of our customers." — 5.0/5 > **Derek** | *7 juin 2018* | Services financiers > > **Avantages**: Easy to use simple interface, Automation that actually helps, Great onboarding and customer service whenever I need help, Bots are awesome, Easy multi-tasking, Single queue makes it easy to manage all conversations, Team chat makes it easy to work with vendors, Easy pre-built integrations to other systems and good APIs, Detailed reporting across team performance and ways to make operational improvements, Nice not having to pay per user so the entire team can be on it and work together > > **Inconvénients**: So many functions sometimes it's hard to use them all, but once you learn it it's great, The bot building interface takes a little bit to get used to it, More flexibility in the platform would be nice (custom views, etc.), Reporting is robust, but I wish I had more control over it to create custom reports from scratch ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/175876/relay?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/175876/relay) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées