---
description: Trengo : qu'en pensent les utilisateurs ? Lisez les avis clients sur Trengo, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Trengo - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [Trengo](/software/177967/trengo)

# Trengo

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> Les entreprises bénéficient d'une boîte de réception qui leur permet de communiquer efficacement avec leurs clients via différents canaux de communication au sein d'une plateforme centralisée.
> 
> Conclusion : 26 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Trengo ?

Trengo est adapté à n'importe quelle entreprise (des start-up aux multinationales) souhaitant travailler et communiquer efficacement avec leurs leads, clients, équipes et collègues. De plus, cette solution est facile à utiliser et à prendre en main.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.1/5** | 26 Avis |
| Simplicité | 4.1/5 | D'après l'ensemble des avis |
| Support client | 3.9/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 3.9/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Trengo
- **Pays**: Utrecht, Pays-Bas
- **Fondé**: 2015

## Contexte commercial

- **À partir de**: 125,00 €
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, arabe, espagnol, français, indonésien, italien, néerlandais, portugais brésilien, russe
- **Pays disponibles**: Afrique du Sud, Allemagne, Arabie saoudite, Argentine, Australie, Autriche, Belgique, Brésil, Canada, Chili, Colombie, Costa Rica, Croatie, Danemark, Espagne, Estonie, Finlande, France, Groenland, Grèce et 29 de plus

##  Fonctionnalités

- Accès mobile
- Alertes/Notifications
- Alerts/Escalation
- Autoresponders
- Base de données de clients
- Chat et messagerie
- Chat proactif
- Chat vidéo
- Communication multicanal
- Conférences vidéo
- Engagement des clients
- Enquêtes et feedback
- Formulaire hors ligne
- Gestion de la base de connaissances
- Gestion de la communication
- Gestion des accords de service
- Gestion des boîtes de messagerie
- Gestion des centres d'appel
- Gestion des e-mails
- Gestion des flux de travail
- Historique des clients
- Logiciels d'expérience client
- Macros et réponses types
- Messagerie client en temps réel
- Messagerie instantanée
- Outils de collaboration
- Personnalisation
- Portail libre-service
- Prise en charge de plusieurs langues
- Rapports et analyses
- Rapports et statistiques
- Relevé et historique des chats
- Routage automatisé
- Stratégie de marque personnalisable
- Third-Party Integrations
- Transferts/Routage

## Intégrations (14 au total)

- Asana
- Gmail
- HubSpot CRM
- Instagram
- Mailchimp
- Microsoft Outlook
- Pipedrive
- Shopify
- Slack
- Telegram
- Trello
- Twitter/X
- WooCommerce
- Zapier

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Chat

## Category

- [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software)

## Catégories connexes

- [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software)
- [Service client](https://www.capterra.lu/directory/22/customer-service/software)
- [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software)
- [Engagement des clients](https://www.capterra.lu/directory/30906/customer-engagement/software)
- [Logiciels de Customer Success](https://www.capterra.lu/directory/30961/customer-success/software)

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2. [Viber](https://www.capterra.lu/software/180348/viber) — 4.4/5 (4058 reviews)
3. [Text Request](https://www.capterra.lu/software/167015/text-request) — 4.6/5 (1193 reviews)
4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1758 reviews)
5. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4076 reviews)

## Avis

### "Very nice messaging app" — 5.0/5

> **Frits** | *27 janvier 2020* | Automobile | Taux de recommandation : 9.0/10
> 
> **Avantages**: Useful messaging platform for all  channels: Whatsapp, Facebook, SMS, Website chat, Telegram.
> 
> **Inconvénients**: They changed their pricing plan, with a half year for existing customers.
> 
> Our clients are helped through various channels, served by Trengo

-----

### "Useful tool in organisations" — 4.0/5

> **Christ** | *21 avril 2020* | Vente en gros | Taux de recommandation : 9.0/10
> 
> **Avantages**: Integration of several communication channels
> 
> **Inconvénients**: Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities. 
Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet
> 
> Good, good support.

-----

### "Lots of potential but needs work" — 3.0/5

> **Josey** | *28 février 2025* | Hôtellerie | Taux de recommandation : 3.0/10
> 
> **Avantages**: Having all communications in one place (emails, Instagram messages, phone calls)
> 
> **Inconvénients**: That you can not have "draft" messages saved, that the calls sometimes drop
> 
> Trengo has a lot of potential as a product but needs to fix some of the glitches and add more features such as having a "draft" section, and some bugs with the calls. The app is super helpful however it is slow and occasionally glitches as well.

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### "Great  feature richt and easy to use software that saves time" — 5.0/5

> **Tim** | *22 avril 2020* | Automobile | Taux de recommandation : 9.0/10
> 
> **Avantages**: Everthing in one place with an interface that works like a charm and looks good too.
> 
> **Inconvénients**: Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.
> 
> Trengo saves us time, brings us closer to our customer and shortens response times.

-----

### "Was not a bad service" — 4.0/5

> **Ericka** | *19 mai 2025* | Cabinets médicaux | Taux de recommandation : 10.0/10
> 
> **Avantages**: It is very interesting because it is AI but also does have humans (US) using it for verification purposes.
> 
> **Inconvénients**: I feel like some times I do not get notifications for messages that are coming in. Some times I will have to go looking for messages.
> 
> We liked it in the past but no longer use that service and are now trying a different service since the past 3 years.

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/177967/trengo)

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