Pour qui ?

Carsforsale.com proudly serves nearly 22,000 independent and franchise auto dealerships in the United States.

Notes moyennes

324 avis
  • Note globale 4.5 / 5
  • Facilité d'utilisation 4.5 / 5
  • Service client 4.5 / 5
  • Fonctionnalités 4.5 / 5
  • Rapport qualité-prix 4.5 / 5

Informations sur le produit

  • À partir de 99,00 $US/mois
  • Prix $99 per month. No contract and no hidden setup fees.
  • Version gratuite Non
  • Version d'essai gratuite Non
  • Déploiement Cloud, SaaS, web
    Mobile (iOS natif)
    Mobile (Android natif)
  • Formation Formation en ligne en direct
    Documentation
  • Ressources d'aide Support en horaire de bureau
    En ligne

Informations sur l'éditeur

  • Carsforsale.com
  • https://dealers.carsforsale.com/
  • Fondé en 1999

En savoir plus sur Carsforsale.com

Carsforsale.com, a leader in the online automotive industry for over 20 years, offers an innovative suite of automotive software solutions featuring over 35 technology-driven tools and a powerful inventory system designed to drive exposure, efficiency, and results. Our industry-leading shopping platform generates nearly 1 million daily page views resulting in the most efficient lead-generation in the automotive industry. All of this, at an industry-leading value of $99 per month.

Carsforsale.com - Fonctionnalités

  • Base de données de contacts
  • Concessionnaire voitures d'occasion
  • Concessionnaire voitures neuves
  • Crédit concessionnaire auto
  • Gestion de la comptabilité
  • Gestion des collectes
  • Gestion des documents
  • Gestion du financement
  • Gestion locative
  • Intégration de sites web
  • Service clientèle

Avis les plus utiles sur Carsforsale.com

Above average software/below average customer support

Publié le 20/03/2019
Rachel G.
Owner
Automobile, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
1 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The Carsforsale.com platform is the only one I have used so I do not know any comparable platforms. However, I may start looking this year for other platforms as this one does not seem to be scaleable as my business grows. It is very generic. The upside is the website never goes down and has never had a bug in it that required work arounds. It is an average experience.

Avantages: The software is user friendly for both the customer and the business. The customer can easily view product and contact the business. The business has ease of adding and deleting inventory as well as many reports that show where business is coming from and what is driving interest in certain types of inventory.

Inconvénients: The program language is not compatible with other software in the industry. Automatic updates are often 2-3 days behind real time. An item no longer in inventory will reappear on the website because it was available in the update from yesterday. It does require monitoring daily to ensure accuracy. Also, customer support lacks follow through. There is no one person dedicated to your account that you work with. It is whomever answers the phone and that can be time consuming to bring the new person up to speed on the issue that has been already discussed with someone else. Finally, updates to the platform itself are not easy. They are a basic layout and changes to it are limited and not always done correctly.

Réponse de l'éditeur

envoyé par Carsforsale.com le 20/06/2019

Hi Rachel! We're glad we had the opportunity to discuss your inventory distribution feeds to ensure everything is up-to-date. We're always just a phone call away if you have any questions. So whenever you're ready, we're happy to update your website design and integrate your partner services ? all at no cost. Get some design inspiration at https://dealers.carsforsale.com/website-portfolio/ and give us a shout when you want to update at (866) 388-9778.

good

Publié le 12/03/2019
Tracy B.
co owner
Automobile, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: very nice and easy website for our customers, love the Facebook market place option......Have been approached by other web providers, but have chosen to stay with Carsforsale

Avantages: seems to be very user friendly, provides a lot of infomation from the vin number breakdown, like the fact we can attach the carfax report. The site also let us post many pictures as well as videos. The ability to print FTC forms and taylor them accordingly is a plus.

Inconvénients: The paperwork feature is not as accurate as other paperwork provided by our dealer servicer that we pay an additional fee for. It leaves out most of the customer information needed on the power of attorney, it seems as though these are just generic forms placed on the website as an after thought. when added customers information it is not printed properly on the forms, I do not use this because of the lack of details on customer information. I do use the Odometer statement, but I have to type in all of the customer information separately (very time consuming)

Réponse de l'éditeur

envoyé par Carsforsale.com le 26/04/2019

Hi Tracy! We are happy you were able to speak with our customer support team so that they could help walk you through the functionality of generating paperwork using our tool! If you have any additional questions, we are always here and can be reached at (866) 388-9778!

Interactive website knowledge

Publié le 18/04/2019
Angelo B.
sales
Automobile, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The overall ability to track customers to the right sales associate is something that has been helpful and has allowed us to play on an even field of competition. The system works if you understand how it works and i feel that most have just now begin to utilize the tools that it has to offer.

Avantages: The design and easy access is relatively useful. The ability to access multiple customer request and activities are available to all admin. and the ability to track activity within the system is helpful for planning the next step of the sales process.

Inconvénients: I would like to see automated daily tasks for each individual sales associate. The ability to focus on those leads that are 7 days or less older and the tracking of these leads in a Que would maximize efforts for targeted sales attempts and increase sales production along with customer experience. If this option is already available then more one on one coachings with the sales team should be priority by your company to implement those options and further our knowledge of how we can utilize the site to our fullest efforts.

Easy to use!

Publié le 16/03/2019
Steven D.
Sales, Detailing, Website manager
Automobile, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Customer service is top notch. Anytime we have had a problem or just needed a question answered, it was done 100% to my satisfaction. All they offer at no extra charge is beyond compare.

Avantages: As the title states, ease of use. Very easy to post your cars to your website. The whole set up is pretty much self explanatory. Scan a VIN, take a few pictures ( The more the merrier) and upload! Most of it is done for you through the vin! So simple.. I put in price, colors and cloth or leather interior. everything else is already there, I DO recommend double checking all they prepopulate,just to be safe. Did I mention, how easy this is??!!

Inconvénients: Mobile app camera is not very good. Sometimes I Lose cars on the dealer site (They are not on dealer site, but they are visible to the public) Kinda embarrassing when I have a customer on the line.
Camera needs to be upgraded, it is great on overcast days, but when it is sunny out, the end picture is way to dark. IF I could use my phones camera I could fix it before taking the picture in most cases

Review for Carsforsale

Publié le 20/03/2019
Joseph M.
owner
Automobile, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall the software is easy to use, makes sense for the user, is affordable, offers very good design and personalization when it comes to the web page, has a great mobile ability, but could benefit from the addition of some tools and reporting as mentioned in Cons section of the survey.

Avantages: The software is easy to use and affordable.

Inconvénients: I think the software would benefit from craigslist posting abilities. I also think the CRM portion of the software would benefit from adding in better ways to manage leads, via lead source tracking, making more options to help organize leads and mange lead assignments. I feel like the note section of the lead should be more easily readable, not putting it several screens back and having the system allow the user to organize and label leads would be helpful. Also adding more reporting to the system for inventory as well as SEO, and leads would be nice. Having more of an insight on how the inventory is performing as well as how the website activity is doing would be helpful in decision making.

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