Description de EngageBay CRM
EngageBay est une plateforme de marketing automation tout-en-un simple et abordable conçue pour les petites entreprises et les start-up afin d'acquérir, d'engager, d'entretenir les visiteurs web et de les convertir en clients satisfaits. Acquérez des leads grâce à des formulaires de génération de leads et des fenêtres contextuelles, engagez les visiteurs web à l'aide de belles pages de renvoi, entretenez-les avec des e-mails motivants et automatisez votre entonnoir marketing via le marketing automation, le tout depuis une plateforme facile à utiliser.
Qui utilise EngageBay CRM ?
Les petites et moyennes entreprises qui recherchent un logiciel de vente et de marketing tout-en-un abordable pour acquérir, engager, entretenir et transformer les visiteurs en clients.
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Avis sur EngageBay CRM
Une bonne apllication
Engagebay est une application complète facile à prendre en main à un prix raisonnable..
Le nombre de mails à envoyer qui est assez limité dans un premier temps
One of the best all-in-one CRM
Commentaires : My overall experience with Engagebay has been exceptional. EngageBay has made our whole Sales process easy to track. We are able to easily track where a prospect is in the Sales Cycle and on the Marketing side, we have been able to run a few successful email and sms campaigns. We have also been utilizing the landing pages from EngageBay for other campaigns that we have been running and for recruiting purposes as well.
What I like the most about EngageBay is that it's an inclusive platform where Sales, Marketing, and Support can be able to work together on the same platform and helps these different but intertwined departments to be always in sync.
There is nothing I don't like about Engagebay so far, it does everything we were looking for in a platform of its nature.
Perfect for small businesses
Commentaires : Pretty satisfied. Good solution at this price (free :-) (I use only the help desk module for now).
It's very modular. You can use just the required feature without paying for extra modules. This means that it can be adapted to any business. For example, in my business, I only need the help desk feature for now, which is free, by the way! It's nice to know that I can add the marketing module if one day I decide to do some email marketing automation.
I have no complains so far, and I have been using it for 2 years.
I've setup a "Sequence" with 3 emails to be sent before holding my Webinar and thought everything was ok and went on.
Just to come back on the day of the Webinar to see that nothing was sent and every contact was hard bounced. Yes every single one of them.
Furthermore I couldn't send any email broadcasts to the contacts either. So mainly I was left with leads for my Webinar which I couldn't even use, were it up to Engagebay. The support team's solution? Purchase credits to "verify the contacts" to be able to use them.
So besides making me lose my time, not delivering the emails and rendering all my contacts useless they want me to purchase something for it to actually work?? Absolutely disgusting and shameful business practices! They then tell me that the problem is not on their end and insist that every contact has an invalid email address. With another similar service I sent the emails with ease. Out of all the contacts, only 4 bounced.
Engagebay has set me back a lot with this. Avoid at all costs!
At first I liked what it offered for the free plan (things that other similar services didn't offer for free).
It doesn't work at all and the support team asks you to purchase credits for it to work.
Réponse de l'équipe de EngageBay
il y a 2 ans
Hi there, sorry to know about your experience with EngageBay. Just to bring to your notice, a hard bounce happens only when the email address is invalid. It looks like that is the case here. If the email address is invalid, there is nothing we can do from our end to avoid a hard bounce. To prevent such cases, we recommend all our users to verify all the emails they have on the list. Please note that we do not provide email verifier service ourselves and hence recommend other 3rd party solutions. Seems like the other service you used has a built in validation service and hence the bounces were limited. I would recommend you to send an email to [email protected] including the registered email address for your account and we can check what may have caused the bounces, though we are certain that it was due to the emails being invalid, we could always cross check.
Alternatives envisagées :
Very Very Good All in CRM and Marketing platform and Super Service!
Commentaires : Until now, I have nothing to complain. It is really great to work with the software and the support desk. Hints on new functionality are taken seriously and you will get feedback if it is integrated or not.
The software is fantastic, but even better is the customer service. When integrating CRM, it makes a company very dependent on a platform as it is not easy to migrate to another and it will take weeks to adjust all settings to what you like. But I can say, if this is the direction Engagebay is going (as far as I see now) then I will be on board for many years to come!
You have to buy email credits, which I understand in some way, they have also costs to send mails. You have to warm up you mail account. But what Engagebay did very well is integrate mail services from for example Amazon and others. It is some work to set it up, youtube is your friend.
Logiciel trouvé dans
- Logiciels de gestion de campagnes
- Logiciels d'email marketing
- Logiciels de gestion des services informatiques
- Logiciels pour assureurs
- Logiciels de gestion des services d'assistance
- Logiciels d'email tracking
- Logiciels de signature e-mails
- Logiciels de relation client
- Logiciels de calendrier
- Logiciels de messagerie
- Logiciels de CRM pour assureurs
- Outils de gamification
- Logiciels de CRM pour la construction
- Logiciels de gestion des leads
- Logiciels de gestion de franchise
- Logiciels d'account-based marketing
- Logiciels de web analytics
- Logiciels de Customer Success
- Logiciels de notification push
- Logiciels de gestion des appels téléphoniques