17 ans à aider les entreprises luxembourgeoises
à choisir le meilleur logiciel
Description de Jane
Jane est une plateforme de gestion de cabinet de santé conçue pour vous aider, quel que soit la façon ou l'endroit où vous exercez. Disponible en ligne et sur n'importe quel appareil, Jane propose de nombreuses fonctionnalités : réservations en ligne personnalisées, planification esthétique, gestion des assurances, DME (dossier médical électronique), formulaires d'admission en ligne, rappels aux patients et traitement des paiements intégré.
Jane est une plateforme flexible et conviviale qui modernise votre flux de travail quotidien tout en s'adaptant à votre type de cabinet.
Qui utilise Jane ?
Plateforme de réservation basée sur le cloud qui aide les cliniques dans la gestion des flux de travail, la gestion des praticiens, la planification, la facturation, la tenue des dossiers des patients et la documentation.
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Jane
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Avis sur Jane
Un meilleur logiciel
Avantages :
Interface conviviale, fonctionnalités avancées.
Inconvénients :
Ce logiciel a un coût élevé, support client limité.
Réponse de l'équipe de Jane Software
l’année dernière
Bonjour et merci pour votre avis sur Jane ! Nous sommes très heureux d'apprendre que vous avez trouvé Jane conviviale, nous nous efforçons vraiment de rendre votre vie quotidienne agréable, j'espère donc que Jane y parviendra. Nous comprenons parfaitement que le coût est un facteur important pour beaucoup, surtout de nos jours, c'est pourquoi nous visons à maintenir Jane à un prix équitable pour différentes tailles de cliniques. Cela dit, nous aimerions toujours en savoir plus sur vos commentaires, donc si vous souhaitez en partager davantage, envoyez simplement un e-mail à [email protected]. Merci encore pour vos aimables paroles et pour être membre de la communauté Jane. -Caitlin au nom de l'équipe Jane.
Jane in the most clinician friendly patient charting app
Commentaires : Jane has streamlined our patient note-taking tasks, as well as making our patient appointment booking system more integrated.From the very beginning, when I made first contact with Jane staff I felt that the whole team at Jane cared passionately about what they do.It is not often that you come across a company who don't just say they care about their Clients, but live & breathe their proclaimed ethos. I get the very strong impression that caring about people is who they are.From our experience, at Cornwall Podiatry, we feel the Jane Team care about us. And that care enables us to pass forward that caring attitude in our own professional interactions with our patients.Thank you.
Avantages :
We love the customisability of the Jane system. It is by far the most intuitive & feature-rich digital Clinical note taking up we've used. And we've trialed about ten different ones before deciding to move to Jane.It is also the easiest to use when running a busy clinic session. The templates can be custom designed for your own style of note taking, & can be customised on the fly with other templates as you need them.Each clinician can write their own treatment plans as Jane phrases which can be called up quickly with a forward slash & a 3-4 letter code. These phrases mean whole paragraphs of treatment which are regularly used can be inserted into the notes very quickly then edited for the specific patient as necessary.When duplicating a patient daily treatment chart the diagrams/body Charts etc are all duplicated ready to be edited to match that days treatment. Again making recording the patient treatment notes much more quickly than writing it all from scratch each time.Our administrative Staff loved the fact that patient Intake forms & contact data populated all the necessary fields instead of being manually transferred previously.Also the admin staff love the way Jane sends out reminders on Texts & Emails a few days prior to the patient's appointments.
Inconvénients :
One feature which is missing is a seach facility within reports. Plus I'd really love more colours to work with on the body Charts & sketching.
Réponse de l'équipe de Jane Software
l’année dernière
Hi, Steve. Oh my gosh, this was such a wonderful review to read, thank you for the kind words. I immediately had to share it with our UK team and it really meant so much to them as they’ve truly enjoyed working with you. Jane seems to be meeting your needs quite well which we’re always pleased to hear, but it’s that feedback is even more golden to us, so please keep it coming. Helping helpers like yourself is our passion, so if there’s anything we can support with or lend an ear for, our inbox is always open. Cheers. -Caitlin on behalf of the Jane Team
The most used app in my practice.
Commentaires : Jane is a great service and provides exceptional customer service.
Avantages :
Jane helps me with many aspects of my business. It takes care of intake forms, invoices, receiving payments, and chart storage which gives me more time in my practice.
Inconvénients :
I wish I could message (email for example) my clients back and forth through the chart somehow.
Réponse de l'équipe de Jane Software
il y a 2 mois
Hey Michelle! Wow, hearing that Jane is your go-to app in your clinic really makes our day. :) Thank you so much for the lovely review and for trusting us to help run your practice. It’s amazing that Jane is giving you more time and juggling so many roles like a pro – that’s what we love to hear! You mentioned wanting an easier way to chat with clients and we totally get that. Our first version of Secure Messaging is in the works and, although it’s still in a small beta now, we’re excited for what’s coming in 2025. Thanks again for choosing Jane. We can’t wait to keep being your favourite app for many more years! -Caitlin, on behalf of Jane
I'd think twice before using Jane
Commentaires : Very poor staff support so far. First zoom call was close to useless and he just wanted to get off call and second one Jane staff did not show up for! Very displeased
Avantages :
Not able to set up software yet so nothing so far.
Inconvénients :
Jane staff member did not show up to scheduled zoom call with no word or explanation. Multiple calls to try to set up new software with only minimal actual contact. They just don't answer calls or return voicemails
Réponse de l'équipe de Jane Software
il y a 4 semaines
Hi John, thank you for sharing your feedback—we truly appreciate it. First, we’re very sorry for the frustrating experience you’ve had trying to connect with our team to set up your Jane account. Onboarding is a critical step, and we’ve fallen short. Your time is valuable, and we regret letting you down when you needed our support most. Missed appointments and lack of communication are not the experience we want for anyone, and we’re actively reviewing what went wrong. Our team is ready to make this right and would love to schedule a call at a time that works for you. We’ll come prepared, focused, and ready to help. We’ll follow up via email to continue the conversation, but feel free to reach out anytime. Thank you for trusting us with such an important part of your clinic’s journey. We’re grateful for your investment in Jane and look forward to rebuilding trust and supporting your success! -Caitlin, on behalf of Jane
Great customer service
Commentaires : Nothing is perfect, but the overall experience is great due to customer service.
Avantages :
The customer service. They are all so knowledgeable, courteous and prompt. Especially [sensitive content hidden]!
Inconvénients :
1) When I click on "Great" to the question "How would you rate my reply?" nothing happens, that button doesn't work. 2) I just lost a staff member (and all her clients attached to her) because she was not able to create her own treatments and classes without full access. This would be great for staff to have full control for treatments and classes for their clients. If I change her status from practitioner limited it compromises the confidentiality of other client files that do not belong to them.
Réponse de l'équipe de Jane Software
le mois dernier
Thanks so much for sharing your experience with Jane, Andrea! It’s awesome to hear you’ve enjoyed working with our Support Team—we’ll make sure to pass your kind words along. Your note about the rating system in our email platform is super helpful, and we’ll take a closer look at it. Thanks for flagging that for us! We really appreciate the thoughtful feedback you’ve shared. We’re truly sorry to hear about the frustration you ran into with staff members not being able to create their own treatments and classes in Jane, and it’s tough to hear this resulted in losing a team member. While I don’t believe we currently have plans to adjust the access levels for creating treatments, I’ll be sure to bring this up with Product to consider in the future. Your feedback means so much to us. It helps us grow, learn, and improve for you and everyone in our community. Thanks for trusting Jane to be part of your journey—we’re grateful to have you with us! – Caitlin, on behalf of Jane
Janeapp has painful bugs, but works fairly well once you learn the hard way about them, and how to work around them.
Commentaires : Generally good as long as I use Chrome, and know about the pages not refreshing bug and how to work around it.
Avantages :
That it generally works well and looks good, as long as you don't mind being forced to use Chrome when you don't want to, and work around the other minor-ish bug of having to refresh the page, or quit and reload the browser to have the Documents and/or the appointments pages updated.
Inconvénients :
Being forced to use Chrome. How many professional apps out there actually force one to use a specific browser? Also, as above, at times having to either refresh the page or even quit and then restart the browser to have the Documents and Appointments pages updated. I was suggested to put these in "Feature requests" - but it belongs in bug fixes "requests" as it has caused me grief.
Réponse de l'équipe de Jane Software
il y a 4 semaines
Hi Andrew. Thank you for taking the time to share such a detailed and honest review of your experience with Jane. We're happy to hear that, overall, Jane has been working well for you and that you’ve found the platform visually appealing. That said, we’re sorry to hear that some aspects of the platform have caused frustration and impacted your overall experience. We deeply value your commitment to working through those challenges and sharing your thoughtful feedback with us. Insights from providers and even their patients and clients are incredibly important in helping us understand what’s working well and where we can improve. While we can’t always act on every piece of feedback, we carefully review each one, ensuring the right teams see and consider what our customers and their clients are saying. Thank you again for helping us grow and improve—we truly appreciate your support! -Caitlin, on behalf of Jane + the team
Jane is an excellent option
Commentaires : Excellent experience and really loved the excellent customization options for therapists.
Avantages :
Very user friendly and smooth with minimal delays.
Inconvénients :
Lack of integration with billing software.
Réponse de l'équipe de Jane Software
il y a 4 semaines
Thanks so much for the kind words, Damien! It’s awesome to hear you’re having such a great experience with Jane and are loving the customization options. Reviews like yours always leave us wanting to know more, though! You mentioned missing a billing software integration—what type are you thinking about? We’re constantly chatting with our community to learn about their ever-evolving needs, so if you’ve got specific ideas, we’d love to hear them! While we can’t promise anything, customer feedback is such a huge part of shaping Jane’s future, and we’re always excited to explore what’s possible. Thanks again for trusting Jane to support your clinic. It genuinely means the world to us to play even a small role in the incredible work you do—helping you focus on your clients is what keeps us motivated. I you ever have questions, ideas, or just feel like saying hi, we’re always here! Call, email, chat—you name it, we’re just a message away. :) -Caitlin, on behalf of Jane
Effortless Practice Management with Exceptional Support
Commentaires : My overall experience with Jane has been fantastic! The platform is intuitive, efficient, and well-suited for managing my practice. The support team is responsive and helpful, making the onboarding process smooth and stress-free. It's a reliable tool that simplifies my workflow and enhances client management. Highly recommend!
Avantages :
I love Jane's user-friendly interface and how intuitive it is for streamlining practice management. It really simplifies day-to-day tasks and makes everything feel seamless!
Inconvénients :
The reporting features could be more customizable to meet specific practice needs, but overall, it's a great platform!
Jane if possible all the way
Commentaires : Jane was helpful through school and now as a health practitioner. It does make you feel like an absolute professional.
Avantages :
Jane is very user-friendly. It is also intuitive. Templates are easy to follow and customize too.
Inconvénients :
It is a pricey software. Sometimes there are too many bells and whistles that only a large clinic would potentially use.
Would recommend to anyone
Commentaires : Overall I think Jane is a very useful software for businesses and consumers.
Avantages :
Jane is really easy for people booking appointments. You can choose between multiple services, times and practitioners all at once. It is really good for businesses with lots of different service providers.
Inconvénients :
I find that my older family members sometimes have trouble with technology and this is no different. I have to book for them as they are too nervous to try.
Réponse de l'équipe de Jane Software
le mois dernier
Hi Mel! Thanks so much for sharing your review of Jane—we really appreciate it! We're so happy to hear that Jane has been a great fit for you - supporting multidisciplinary practices is one of the things we’re most proud of, so it’s awesome to hear it’s working so well for you. :) We totally get that adapting to new technology can feel like a hurdle, especially for patients or clients who aren’t super tech-savvy. If it helps, our team has a bunch of tips and tricks to make the transition smoother and less intimidating for them—we’re happy to share anytime! Thanks again for trusting Jane to support your clinic. It means a lot to be part of the amazing work you’re doing. And hey, we’re always here if you need anything! -Caitlin, on behalf of Jane
Fabulous support team!
Commentaires : The support team have been absolutely amazing in assisting me with horrendous patient account issues that have arisen over the past 12 months or so... thank you most sincerely to all involved
Avantages :
Ease of use, ease of merging records - overall happy with it!
Inconvénients :
nothing really - I have worked with a lot of systems and Jane is one of the easiest to navigate
Réponse de l'équipe de Jane Software
il y a 4 semaines
Wow, thank you so much for your kind words, Deborah! It honestly makes our day to hear that Jane has been easy to use and that merging records has been smooth sailing for you. Those unique patient account issues can be such brain-teasers, so we're always happy to help get them off your plate. We’re so grateful you’ve had such a positive experience with Jane—it’s why we do what we do. And just so you know, we’re always here if you ever need a hand with anything down the road. Thanks again for trusting us to be part of your clinic’s journey. We’re genuinely honored to support the incredible work you do and to help you focus on what really matters—your patients. -Caitlin, on behalf of Jane + the team
Jane is the best software i've ever used!
Commentaires : I don't have a bad thing to say about Jane. I've used 3 other software's prior to Jane and they pale in comparison. I set up my own practise 2 years ago and I honestly feel Jane made the whole process so much easier. Thank you Jane - easy 5 stars from me.
Avantages :
The online booking, statements and billing documents, it integrates with stripe and phsyiapp, easy to customize forms etc. You can duplicate notes create phrases which makes writing notes quick and easy. Customer service is fantastic. Above and beyond any other similar service. And when you need to leave they send you PDF of all client notes which makes it a breeze to comply with data safe keeping.
Inconvénients :
I wish they offered it in the country I am moving to.
Réponse de l'équipe de Jane Software
il y a 6 mois
Oh, this is such a lovely review, Mathilde. So sad to see you part ways with Jane, though we never like to see it that way when we're leaving on a good note, and it sounds like you have an exciting adventure ahead of you! Everything you've listed here that you appreciate about Jane brings us so much joy - the work we do every day results in experiences like yours and that is endlessly valuable. We're so fortunate we got to be a part of your practice for two years, so thank *you*. Who knows, maybe we'll see you again in the future - but until then we're wishing you the best of luck! -Caitlin on behalf of the Jane Team
Alternatives envisagées :
5+ years experience with Jane
Commentaires : I love the scheduling in the charting. This is why I switched to Jane. The problem is is that the bookkeeping and financials are absolutely critical To the success of any business. This is Jane’s weakest area.
Avantages :
Charting templates and scheduling are the best features.
Inconvénients :
Financial reports and bookkeeping it’s a nightmare. I wish there was no unapplied and reapplied payments shown in the reporting. I wish making changes to payments did not result in erroneous transaction lines like “5/15 $15.00 payment, 5/15 -$15.00 payment, 5/15 $15.00 payment. Sometimes the software settings is confusing- it asks me to set commission rates for an apt type then asks me to set commission settings per practitioner which resulted in me underpaying my staff for a whole year until we audited everything. It was a nightmare. Also if one of my front desk receptionists accidentally selected a practitioner when selling a package it overpaid my staff. Another auditing nightmare to figure out correct commissions resulting in back pay to my employees, even one of them quit over this issue! In the audit I even found the software paying a staff member $25 commission on a “1st late cancellation” which we do not charge the customer for. Generally, Jane’s customer service is great but all they told me about this issue is “that is not Jane’s intended behavior, we don’t know why it did that, we are working to figure it out.” After not hearing back from them for a long time, I sent them another message asking if they had figured it out and received the same reply. I am forced to audit every commission report now every month so if you are somebody who pays commission based practitioners a warningabout commission distributions. Always double check the software cannot be trusted in the financial area.
Réponse de l'équipe de Jane Software
il y a 7 mois
Hey Tanya. Thank you for sharing your thoughtful feedback - it's great to hear that you're enjoying the charting and scheduling features in Jane! You’re right, managing finances and bookkeeping is crucial for your business success and considering that certain settings led to challenges with your clinic staff, we get your frustrations. Our customers having a seamless experience where you don't feel the need to repeat yourself is something that’s important to us so it’s disappointing to hear about your recent experience with our team. While we don't have all the specifics due to anonymity in reviews, we'd love to connect with you to discuss your feedback further and get an update, if you're open to it. We're so grateful to have the opportunity to work with you for so long and for the time you took to share your thoughts about Jane, we’ll continue to make Jane better. :)
Alternatives envisagées :
Ease of practice
Commentaires : Excellent! I recommend to other colleagues frequently. Jane makes running a clinic easier, customer service is top notch. They always have the answers and are so kind holding your hand if need be through any processes or inquiries.
Avantages :
The easy switch! Jane helped me every step with moving all my data over and starting with Jane at a new space. Also how compliant they are with our provincial regulations for heslthcare providers.
Inconvénients :
Sometimes i feel overwhelmed with features! It seems that Jane has so many features, I in fact dont take the time to learn how to fully make use of the program because I feel overwhelmed with all the options.
Réponse de l'équipe de Jane Software
il y a 8 mois
Hey Shannan, thanks for taking the time to share your feedback and experience with Jane so far. We love hearing how easy the switch was and the positive impact Jane has had on your day-to-day of running a clinic. Exploring all our features can feel like tackling a new language or instrument – takes some patience and practice, but it’s worth it. I hope you’re using our handy resources and reaching out to our support team when you need a hand - remember we’re always there to help. :) Thanks again for leaving such lovely feedback, but even more so for choosing Jane. We’re super excited to keep growing and working together! -Caitlin on behalf of the Jane team
Highly Recommend Jane
Commentaires : I love working with Jane. I always get prompt answers, and people are so super helpful
Avantages :
Best customer service of all time. I reach out fairly frequently and I am always blown away by how helpful every single person has ever been. I love using Jane.
Inconvénients :
Nothing. If ever I find something that is difficult to navigate a HUMAN is available to help me.
Réponse de l'équipe de Jane Software
il y a 4 mois
Hey Bridget! Thanks a million for your awesome review and for sharing your experiences with Jane. We're beyond thrilled to hear about how much you've enjoyed connecting with our team of lovely humans and how helpful they've been. We'll always aim to continuously meet (and even exceed!) that standard. We're truly grateful to have customers like you in the Jane community, and it's a privilege to be part of your clinic. Thanks for choosing Jane, and for spreading positivity—having amazing folks like you makes all the difference! :) -Caitlin, on behalf of Jane
Alternatives envisagées :
Exciting New Platform
Commentaires : Fantastic so far! The support team is very helpful and knowledgable.
Avantages :
Staff is very helpful and I like the platform! The user interface is very enjoyable and my clients like this portal better than others we've used in the past.
Inconvénients :
It's very different and is taking me awhile to learn
Réponse de l'équipe de Jane Software
il y a 2 mois
Hey Carolyn! :) Thanks a bunch for sharing your experience with Jane so far and deciding to join us. We're thrilled to hear you've enjoyed working with our Support Team during your setup. Jane's got loads of features, and sure, it might take a bit to get the hang of it all. But hey, that's what we're here for! Take your time and dive into our resources, videos, and guides. Don't forget, we've got your back if you ever need a hand. Thanks again for letting Jane be part of your journey—and for being part of ours. We’re so excited to grow together! -Caitlin, on behalf of Jane
Great Experience with Jane so far!
Commentaires : I have loved it and I intend to continue to use it!
Avantages :
I love that I can get help if needed through email or over the phone and that I am always talking with a live person, not a recording. I love that I can literally take care of my billing, my scheduling, my payments, and my notes/charting all in one place!
Inconvénients :
I don't have any complaints yet, I just wish that I better understood the insurance side of things but I honestly think once I start sending claims through it will became really easy for me, I just need practice.
Réponse de l'équipe de Jane Software
il y a 9 mois
Hey Stefanie! Oh wow, reviews like this always leave us feeling so happy, so thank you for sharing. We love so much that you’ve been finding Jane helpful and our support team has been so helpful. We hear you about the insurance piece, adjusting to a new system can be a lot, and that usually means there will be new workflows for things like insurance. Always remember our team is here to support you as you get to learn the ropes of Jane, so you can reach out any time to [email protected] We thrive helping helpers like yourself and hope we can continue to be a part of your journey. Thanks for being with us! -Caitlin on behalf of the Jane team
Great for any organization
Commentaires : Absolutely great. I think it is one of the best programmed app.
Avantages :
Aside from having so many features which was a bit challenging to figure out, jane has everything a practice needs.
Inconvénients :
The fees are on the higher end compare to other apps.
Réponse de l'équipe de Jane Software
il y a 11 mois
Oh, Shig, thank you for the kind words. And a big congrats on opening your own business! I totally understand where you’re coming from, Jane has an ever-growing list of features that does create a bit of a learning curve, but it’s one that our support team is happy to help walk you through. As for fees, I'd be curious to hear more about this feedback to fully understand and chat through your concerns, so if you want to chat more just send us a message to [email protected]. Regardless, we're so happy to hear that you’ve got things mostly settled and are enjoying Jane. and hope we can continue to help you run and grow with your practice. Thanks so much for being part of the Jane community. <3 -Caitlin on behalf of Jane App
Happy client
Commentaires : love JANE. work in a hospital as well with the platform Medi-tech and others and jane is better than them all
Avantages :
customer service is fabulous, never wait times, always polite, courteous and above all VERY knowledgeable and able to understand them clearly
Inconvénients :
lack of search available in treatment packages, too much scrolling to find a specific treatment
Réponse de l'équipe de Jane Software
il y a 4 mois
Hi Pam, thanks a ton for your kind words and for sharing your experience with Jane! We're over the moon to hear you love our customer support - we consider our incredible support team to be a main ingredient in our "secret sauce" and hope we can continue to meet that mark for you. It's quite a compliment to hear that you've found Jane better than platforms in the hospital you work in, but we'll take it! Your feedback about the search functionality in treatment packages is helpful to hear, and we'd be curious to learn more if you'd be open to sharing more specific details about that. Is that when you're selling a package you're finding that a challenge? Thanks again for choosing Jane platform and for being such an important part of our community. We're always here and look forward to continuing to help support your clinic. :) -Caitlin, on behalf of Jane
Have no fear - Jane is here!
Commentaires : With each Jane staff I interacted so far I experienced super customer service! Much appreciated. My title for the review was sent to me by [sensitive content hidden]- made my day with her fun comment and pic.
Avantages :
Jane team is amazing! Whenever I need an answer or support they are here for me and they give their best to find solutions.
Inconvénients :
Don't know yet. So far I have zero complaints.
Réponse de l'équipe de Jane Software
il y a 3 mois
Goodness, this is such a lovely review, Andrea! Thank you for taking the time to share your experience with Jane and our Support Team so far, and in such a positive way. :) We're so happy to hear you've had such great interaction with our team so far, to the point where you remember their name and comment - we've passed this along to celebrate her! We hope we can continue to make your days easier and a little more delightful. Thank you for choosing Jane and for allowing us the honour of being on this journey with you and your clinic. <3 -Caitlin, on behalf of Jane
Jane review
Avantages :
I liked the look of it and ease of sending super bills
Inconvénients :
Tracking packages and plans, charting, and variety of billing
Réponse de l'équipe de Jane Software
il y a 7 mois
Hi Emilie, thanks for checking out Jane! We really appreciate the time you spent with us. It's a bummer to hear that you're not using Jane anymore, but we're grateful for the chance you gave us. We're thrilled that you liked how Jane looked and found tasks like sending superbills easy. Hopefully, there were other things that were helpful during your journey with us. You mentioned some downsides, and we're curious to dive deeper into this. Reviews can be tricky, as we always want to learn more about your experience and what didn't work. Feel free to reach out to our team for a chat. While it's never fun to see someone leave Jane, we hope to reconnect with you in the future. We're committed to making Jane even better, and until we catch up again, we wish you all the best! -Caitlin on behalf of Jane
Amazing service
Commentaires : Fantastic. Highly recommend this service!
Avantages :
Easy to use, efficient and effective. Love all the tutorial articles and videos - helps answer any and all questions I have!
Inconvénients :
Wish we could get notified when a patient completes a form or survey.
Réponse de l'équipe de Jane Software
il y a 4 mois
Jenni, just wanted to say a big thank you for taking the time to share your thoughts on Jane. :) We're glad to hear that it's been smooth sailing for you and that those tutorials and videos are doing the trick. Your feedback about being notified about completed forms or surveys is something we've heard before, so we're hoping you've added your vote and thoughts to the feature request! While it's not on our roadmap, we'll continue to listen to you and our customer's voices to ensure we're continuing to build and grow Jane in ways that will help to make your days easier! Thanks again for your fantastic review and your awesome support! -Caitlin, on behalf of Jane
Look no further!
Avantages :
Ease of use Constantly adding new features and listening to its customers Smooth and glitch free
Inconvénients :
Once you go with Jane, it'll be a pain to switch as nothing as compares!
Réponse de l'équipe de Jane Software
il y a 9 mois
Hey there, Christian! It's truly heartwarming for the whole team to hear how Jane has positively impacted you and your practice, and we truly appreciate you taking the time to share your thoughtful review of Jane. We’re always aiming to make Jane even better for helpers like yourself by streamlining processes and making every interaction not just smoother, but also more delightful. To do that, listening to helpers like yourself is crucial; your insights and feedback are instrumental in shaping Jane's evolution. Even knowing that we meet your expectations enough to be a part of your clinic fuels our motivation to make Jane even better and we’ll continue to work hard to make things even better for you. Thank you again for the feedback and for being on this journey with us. :) Caitlin on behalf of the Jane team
The Help Desk is Awesome!
Commentaires : I have really liked using Jane, once I understood it. It makes checking people out really easy, and it allows them to add in a tip for their therapist. Cancelling, moving, and changing appointments is very easy on Jane.
Avantages :
Whenever I have a problem, I can call the Help Desk or use the Chat feature for help.
Inconvénients :
Jane has some good training videos, but they are very basic. I would love to see more in-depth videos. If you are in charge of training employees in Jane, don’t just have them watch the videos and assume they are ready to go. The Jane Demo Clinic is a great way for new employees to practice.
Réponse de l'équipe de Jane Software
il y a 5 mois
Wow, thank you so much for your awesome review of Jane, Lisa! 🎉 We're genuinely thrilled to hear that our Support Team has been your go-to for any hiccups along the way, and that the Chat feature has made getting help a breeze for you. :) Thank you for your feedback on our videos. We love hearing that the demo clinic has been a big help in getting your team trained up, but we get it—more in-depth resources can make a world of difference. Our video library has grown over the years but we’re always looking at how to upskill our resources for our customers, so I’ll pass this along! Your insights really do mean the world to us, and we can't wait to keep supporting you on this journey. Thank you for being part of our Jane Community. -Caitlin, on behalf of Jane
Cost effective, easy to use
Commentaires : The customer service team is beyond excellent. Everyone has been helpful, informative, and understanding. I have utilized, email, chat, and phone calls for assistance and this, to me, is one of their biggest selling points. As a clinician, my focus needs to be on patient care and if someone can help me with the other stuff, then I am at my most efficient.
Avantages :
The process and documentation is very fluid and eliminates unnecessary reproduction of information.
Inconvénients :
Nothing. I am in the first couple of week of use with Jane and haven't yet run into anything I have had trouble using.
Réponse de l'équipe de Jane Software
il y a 5 mois
Hey Amber. Thanks a million for sharing your experience with Jane! It really makes us happy to hear that our documentation feels smooth for you—just like we intended! We’re also pumped that you’ve had such awesome interactions with our customer service team; their commitment to being helpful and understanding your needs is something we truly value. Your focus on patient care is so important, and we’re thrilled that our platform can help you work more efficiently and hope we can continue to meet that bar. We appreciate you choosing Jane and we can’t wait to keep supporting you in your journey! :) -Caitlin on behalf of Jane
