--- description: CallFinder : qu'en pensent les utilisateurs ? Lisez les avis clients sur CallFinder, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CallFinder - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Reconnaissance vocale](/directory/30098/speech-recognition/software) > [CallFinder](/software/179317/callfinder) # CallFinder Canonical: https://www.capterra.lu/software/179317/callfinder Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/179317/callfinder?page=2) > CallFinder® est une solution SaaS de surveillance de la qualité automatisée dotée de rapports de données personnalisés et d'informations sur les performances des centres d'appels et les KPI (Key Performance Indicator). > > Conclusion : 12 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise CallFinder ? La solution est particulièrement adaptée aux PME grâce à une technologie hautement évolutive pour une grande variété de secteurs, notamment les soins de santé, les assurances, la fabrication, les services publics, les collections, etc. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 12 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: CallFinder ## Contexte commercial - **À partir de**: 999,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Analyse de reconnaissance vocale - Analyse de texte - Analyse des sentiments - Analyse en libre-service - Analyse prédictive - Analyse visuelle - Annotations - Connecteurs de données - Data discovery - Distribution automatique des appels - Enregistrement des appels - Gestion de l'expérience client - Gestion des centres d'appel - Gestion des commentaires négatifs - Gestion des évaluations - Goal Setting/Tracking - IVR - Mesure des performances - Prise en charge de plusieurs langues - Publishing/Sharing - Rapports ad hoc - Rapports et analyses - Rapports et statistiques - Recherche en libre-service - Recherche/Filtre - Reconnaissance vocale - Saisie audio - Scripts d'appel - Sécurité des données - Tableau de bord - Transcription automatique - Visualisation de données ## Ressources d'aide - Service client/e-mail - Support téléphonique ## Category - [Reconnaissance vocale](https://www.capterra.lu/directory/30098/speech-recognition/software) ## Catégories connexes - [Reconnaissance vocale](https://www.capterra.lu/directory/30098/speech-recognition/software) - [Logiciels de coaching commercial](https://www.capterra.lu/directory/31333/sales-coaching/software) - [Outils de BI](https://www.capterra.lu/directory/23/business-intelligence/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Logiciels d'analyse de données qualitatives](https://www.capterra.lu/directory/31297/qualitative-data-analysis/software) ## Logiciels similaires 1. [ActivTrak](https://www.capterra.lu/software/135366/activtrak) — 4.5/5 (588 reviews) 2. [OpenText Analytics Cloud](https://www.capterra.lu/software/177019/opentext-analytics-suite) — 5.0/5 (1 reviews) 3. [Tableau](https://www.capterra.lu/software/77260/tableau) — 4.6/5 (2348 reviews) 4. [Looker](https://www.capterra.lu/software/169053/looker) — 4.5/5 (282 reviews) 5. [Phocas](https://www.capterra.lu/software/141678/phocas-software) — 4.7/5 (132 reviews) ## Avis ### "Callfinder could help your Company" — 4.0/5 > **Brandyn** | *12 février 2019* | Biens de consommation | Taux de recommandation : 7.0/10 > > **Avantages**: Very easy to use and straightforward. The Customer support is top class and you feel like you have a partner who is fully engaged to figure out your businesses particular needs. > > **Inconvénients**: Wish it had functionality to pick up customer sentiment. More ability to create your own searches. ----- ### "A great product, with lots of new inovations" — 5.0/5 > **Steve** | *30 septembre 2019* | Télécommunications | Taux de recommandation : 9.0/10 > > **Avantages**: The system is easy to use and navigate. Data export is user friendly and can be automated. Customer support is 2nd to none\! CallFinder has a great foundation, and are continuously adding new features based on customer feedback. They created a new search algorithm based on our requested that uses variable data that we send them. > > **Inconvénients**: Some of the newer features have limited functions, but those are being addressed in a timely manner. > > This is our company's first venture into speech analytics, and it has been non stop learning\! The team at CallFinder are top notch, very professional, and are willing to help you any time. They do not sugar coat things, and will tell you what the system can and cannot do, no misleading claims. ----- ### "Needs some work" — 4.0/5 > **Michael** | *24 mars 2020* | Santé, bien-être et fitness | Taux de recommandation : 5.0/10 > > **Avantages**: Once I find calls it is easy to use and go over calls with my team. > > **Inconvénients**: It is not always easy to find calls and many call that my team do do not pull through ----- ### "Great Product" — 5.0/5 > **Larriann** | *16 septembre 2019* | Automobile | Taux de recommandation : 9.0/10 > > **Avantages**: CallFinder offers great support. They are quick to respond which is a major positive\! The product itself has benefited our department in several ways. Takes on the work of reviewing hundreds of calls\! Thanks\! > > **Inconvénients**: CallFinder listens and scores hundreds of calls but is not perfect. As much as we would like for it to do all the work there is a need for human interaction as scores are not always 100% accurate. Although, we have experienced better accuracy this year. ----- ### "using speech analytics in a call center environment" — 5.0/5 > **frank** | *11 septembre 2019* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: very easy to get up and running , simple to customize for specific business uses. Provides a multiplying effect by ensuring we focus on transactional behaviors that need the most attention quickly and consistently > > **Inconvénients**: As with any SW of this nature, can be "gamed" and I say that in a positive way and therefore scores can reflect incorrect trends. But still very easy to quickly validate any negative trends that appear in the scoring. > > We adopted Callfinder to help us scale the business and ensure strict compliance to how we adjudicate a claim while maximizing efficiencies in our call center and that is being delivered by Call Finder ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/179317/callfinder?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/179317/callfinder) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées