---
description: Web Help Desk : qu'en pensent les utilisateurs ? Lisez les avis clients sur Web Help Desk, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
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title: Web Help Desk - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [Web Help Desk](/software/179421/web-help-desk)

# Web Help Desk

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> Web Help Desk® est un logiciel web de gestion des cas d'assistance, des ressources informatiques, des connaissances et de conduite du changement facile à utiliser, idéal pour les PME.
> 
> Conclusion : 123 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Web Help Desk ?

Administrateurs informatiques, techniciens de centre d'assistance, techniciens de centre de service, support technique.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.1/5** | 123 Avis |
| Simplicité | 4.1/5 | D'après l'ensemble des avis |
| Support client | 4.1/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 3.9/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: SolarWinds
- **Pays**: Tulsa, É.-U.
- **Fondé**: 1999

## Contexte commercial

- **À partir de**: 753,00 $US
- **Type de licence**:  (Version gratuite disponible)
- **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, chinois, coréen, français, japonais, portugais
- **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, États-Unis

##  Fonctionnalités

- Alertes/Notifications
- Alerts/Escalation
- Catalogue de services
- Communication multicanal
- Enquêtes et feedback
- Gestion de la base de connaissances
- Gestion des accords de service
- Gestion des audits
- Gestion des billets
- Gestion des changements
- Gestion des connaissances
- Gestion des contrats/licences
- Gestion des flux de travail
- Gestion des fournisseurs
- Gestion des incidents
- Gestion des problèmes
- Gestion des stocks
- Gestion des tickets de support
- Gestion des versions
- Portail libre-service
- Rapports et analyses
- Routage automatisé
- Stratégie de marque personnalisable
- Suivi de la conformité
- Suivi des coûts
- Suivi des ressources
- Tableau de bord
- Tableau de bord d'activités
- Task Editing

## Ressources d'aide

- Service client/e-mail
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat

## Category

- [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software)

## Catégories connexes

- [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software)
- [Outils ITSM](https://www.capterra.lu/directory/30676/itsm/software)
- [Gestion des ressources informatiques](https://www.capterra.lu/directory/30077/it-asset-management/software)
- [Gestion des tâches](https://www.capterra.lu/directory/10030/task-management/software)
- [Base de connaissances](https://www.capterra.lu/directory/32454/knowledge-base/software)

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2. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3412 reviews)
3. [Milvus](https://www.capterra.lu/software/202528/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1758 reviews)
5. [Freshservice](https://www.capterra.lu/software/132997/freshservice) — 4.5/5 (689 reviews)

## Avis

### "Make your end user support structured" — 5.0/5

> **Sergey** | *13 février 2019* | Hôtellerie | Taux de recommandation : 10.0/10
> 
> **Avantages**: I started using this software 4 years ago. From a very first moment I could really see a difference from other products. I liked an ability to have multiple locations, with each location having multiple points of contacts. With that, I was able to set up routings of my tickets so they would always reach a correct IT person.  This is very useful, when your business is spread through multiple timezones. Another feature that I really liked is LDAP authentication. This allowed me to restrict access to only authorized users, eliminating a possibility of phishing emails reaching the system.
> 
> **Inconvénients**: As the company grew, at some point my AD structure become very complex - multiple ADs not connected to each other. Unfortunately, at that point, I had to stop using this solution because it couldn't handle more that one AD efficiently.

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### "A software that gives the luxurious touch of commitment to clients. It shows concern." — 5.0/5

> **Caleb** | *30 septembre 2023* | Assurance | Taux de recommandation : 10.0/10
> 
> **Avantages**: Web Help Desk is quite affordable. I am happy for the software value for money. It gives instant results. Handling incoming multiple tasks can be overwhelming. This software helps me keep track of operations in real time. It is quite easy to customize for ease of use.
> 
> **Inconvénients**: This software is perfect. I basically find everything impressive and helpful. It is user-friendly too.
> 
> Versatile software. I highly recommend. The ticketing system management is easy and has entered another phase of automation. I like the experience with Web Help Desk so far.

-----

### "A relic of systems from 20 years ago" — 1.0/5

> **Danny** | *30 mai 2024* | Énergies renouvelables et environnement | Taux de recommandation : 0.0/10
> 
> **Avantages**: I can't say I found much to like, maybe the ability of the on-premise version to reduce the surface of attack, but that's about the only advantage and not solely tied to this tool.
> 
> **Inconvénients**: The setup is hard, with no easy backup or transfer and no cloud version when we adopted it.
The price jumped steeply once the trial ended (but we expected it).
> 
> Poor, you need to run this on a Linux box to get the most out of it. With the size of our company, it didn't make much sense, so we gave back the keys and moved on.

-----

### "Easy gor deployment and usage" — 5.0/5

> **Mohammad Naseer** | *7 novembre 2022* | Relations gouvernementales | Taux de recommandation : 10.0/10
> 
> **Avantages**: Very easy to use and good managed system for daily tasks and solve th probelms of customers
> 
> **Inconvénients**: Its so easy yo use and deploy and i havnt found any missing to write it here
> 
> We have a big organization with more than 60000 staff working and we use this software to recieve issues from customers and to solve it immediately

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### "User Friendly and easily customizable" — 5.0/5

> **Gabriel** | *4 mars 2025* | Fabrication électrique/électronique | Taux de recommandation : 8.0/10
> 
> **Avantages**: Very User Friendly and easily customizable
> 
> **Inconvénients**: Limited plans included if you're on a budget
> 
> Overall it was very pleasant and easy to use

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/179421/web-help-desk)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/179421/web-help-desk> |
| de-AT | <https://www.capterra.at/software/179421/web-help-desk> |
| de-CH | <https://www.capterra.ch/software/179421/web-help-desk> |
| en | <https://www.capterra.com/p/179421/Web-Help-Desk/> |
| en-AE | <https://www.capterra.ae/software/179421/web-help-desk> |
| en-AU | <https://www.capterra.com.au/software/179421/web-help-desk> |
| en-CA | <https://www.capterra.ca/software/179421/web-help-desk> |
| en-GB | <https://www.capterra.co.uk/software/179421/web-help-desk> |
| en-IE | <https://www.capterra.ie/software/179421/web-help-desk> |
| en-IL | <https://www.capterra.co.il/software/179421/web-help-desk> |
| en-IN | <https://www.capterra.in/software/179421/web-help-desk> |
| en-NZ | <https://www.capterra.co.nz/software/179421/web-help-desk> |
| en-SG | <https://www.capterra.com.sg/software/179421/web-help-desk> |
| en-ZA | <https://www.capterra.co.za/software/179421/web-help-desk> |
| es | <https://www.capterra.es/software/179421/web-help-desk> |
| es-AR | <https://www.capterra.com.ar/software/179421/web-help-desk> |
| es-CL | <https://www.capterra.cl/software/179421/web-help-desk> |
| es-CO | <https://www.capterra.co/software/179421/web-help-desk> |
| es-CR | <https://www.capterra.co.cr/software/179421/web-help-desk> |
| es-DO | <https://www.capterra.do/software/179421/web-help-desk> |
| es-EC | <https://www.capterra.ec/software/179421/web-help-desk> |
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| es-PA | <https://www.capterra.com.pa/software/179421/web-help-desk> |
| es-PE | <https://www.capterra.pe/software/179421/web-help-desk> |
| fr | <https://www.capterra.fr/software/179421/web-help-desk> |
| fr-BE | <https://fr.capterra.be/software/179421/web-help-desk> |
| fr-CA | <https://fr.capterra.ca/software/179421/web-help-desk> |
| fr-LU | <https://www.capterra.lu/software/179421/web-help-desk> |
| it | <https://www.capterra.it/software/179421/web-help-desk> |
| ja | <https://www.capterra.jp/software/179421/web-help-desk> |
| nl | <https://www.capterra.nl/software/179421/web-help-desk> |
| nl-BE | <https://www.capterra.be/software/179421/web-help-desk> |
| pt | <https://www.capterra.com.br/software/179421/web-help-desk> |
| pt-PT | <https://www.capterra.pt/software/179421/web-help-desk> |

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