--- description: Dameware : qu'en pensent les utilisateurs ? Lisez les avis clients sur Dameware, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dameware - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Authentification multifacteur](/directory/33157/multi-factor-authentication/software) > [Dameware](/software/179422/dameware-remote-support) # Dameware Canonical: https://www.capterra.lu/software/179422/dameware-remote-support Page : 1/11\ Suivant: [Page suivante](https://www.capterra.lu/software/179422/dameware-remote-support?page=2) > Un outil de contrôle et d'administration informatique à distance facile à utiliser pour Windows, Mac et Linux. > > Conclusion : 244 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Dameware ? Les produits Dameware accompagnent les professionnels de l'informatique du monde entier. En fonction de vos besoins, vous pouvez choisir entre DRE, idéal pour les PME ou DRS, qui est souvent mieux adapté aux organismes publics. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 244 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: SolarWinds - **Pays**: Tulsa, É.-U. - **Fondé**: 1999 ## Contexte commercial - **À partir de**: 540,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, chinois traditionnel, espagnol, français, japonais, portugais - **Pays disponibles**: Canada, Japon, États-Unis ## Fonctionnalités - Accès et contrôle à distance - Accès mobile - Accès sans surveillance - Chat en temps réel - Chat et messagerie - Contrôles/Permissions d'accès - Dépannage - Enregistrement de session - Gestion de la base de connaissances - Gestion des accès - Gestion des billets - Gestion des tickets de support - Méthodes d'authentification multiple - Partage d'écran - Partage des fichiers - Pour logiciels d'infogérance - Rapports et analyses - Routage automatisé - Surveillance et gestion à distance - Transfert de fichiers ## Intégrations (1 au total) - SolarWinds Service Desk ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Authentification multifacteur](https://www.capterra.lu/directory/33157/multi-factor-authentication/software) ## Catégories connexes - [Authentification multifacteur](https://www.capterra.lu/directory/33157/multi-factor-authentication/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Logiciels de bureau à distance](https://www.capterra.lu/directory/31955/remote-desktop/software) - [Assistance à distance](https://www.capterra.lu/directory/30928/remote-support/software) - [Logiciels RMM (Remote Monitoring and Management)](https://www.capterra.lu/directory/31715/remote-monitoring-and-management-software/software) ## Logiciels similaires 1. [Zoho Assist](https://www.capterra.lu/software/181775/zoho-assist) — 4.7/5 (1387 reviews) 2. [ISL Light](https://www.capterra.lu/software/146892/isl-light) — 4.7/5 (779 reviews) 3. [TeamViewer ONE](https://www.capterra.lu/software/122252/teamviewer) — 4.6/5 (11623 reviews) 4. [AnyDesk](https://www.capterra.lu/software/149595/anydesk) — 4.6/5 (1784 reviews) 5. [Slack](https://www.capterra.lu/software/135003/slack) — 4.7/5 (24071 reviews) ## Avis ### "DameWare est une solution populaire pour la gestion et le support à distance" — 4.0/5 > **Benoit** | *8 novembre 2024* | Administration publique | Taux de recommandation : 10.0/10 > > **Avantages**: DameWare est un outils très puissant de prises de main à distance. > > **Inconvénients**: Nous utilisons cet outil sur notre réseau local et MAN. > > DameWare propose une interface claire qui facilite la navigation, même pour les utilisateurs non techniques. Les fonctions de base comme la prise de contrôle à distance, l’inventaire de logiciels, et le redémarrage de systèmes sont accessibles en quelques clics. ----- ### "Dameware a powerfull IT Infrastructure, Support, Maintenance and configuration tool set." — 5.0/5 > **Leon** | *10 septembre 2023* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Its ease of use, scalability and powerful functionality > > **Inconvénients**: Integration with third party Service Desk software as well as remote platforms supported is limited. > > Dameware is a Powerful, comprehensive and secure IT support tool with remarkable remote connection capabilities that is easy to use and real value for money. ----- ### "Great Solution for a Simple Tasks" — 4.0/5 > **Yurii** | *1 octobre 2025* | Gestion d'organisme à but non lucratif | Taux de recommandation : 7.0/10 > > **Avantages**: We used Dameware as our primary remote access tool for a few years. It was a relatively cheap solution, very user friendly and easy to train our staff on. Wake on Lan worked great\! > > **Inconvénients**: This software is really great, but it has a very limited functionality, that couldn't not fulfil our needs. It's great if you need to quickly hop on a call with a user, do a thing or two, and leave. If you need to do something bigger (push scripts or apps, etc.) you'll need something else > > I was happy to use it. Had a few issues with it and customer support was responsive. It's a very easy app to for every day use - connection is happening right away. If your receive many tickets asking you to setup something on user's computer, install an app, change settings - it's great\! ----- ### "Dameware - A good Remote Desktop Control Software" — 3.0/5 > **Utilisateur vérifié** | *20 juillet 2021* | Services et technologies de l'information | Taux de recommandation : 5.0/10 > > **Avantages**: 1. The most significant advantage is that Dameware provides high-level protection that meets all security standards. 2. The desktop app at is extremely light and simple to set up. 3. It enables the supported end-user to authorize the request for remote access. first 4. As long as other team members are logged in, you can invite or transfer the remote control to a session. 5. It supports chat, audio, and video calls within the session, allowing for more seamless assistance. 6. It's reasonably priced since the price drops as you buy additional licenses. > > **Inconvénients**: 1. The Dameware program frequently becomes stuck on the connection screen, necessitating a restart. 2. The procedure of seeking administrative rights on the client's PC is inefficient. 3. The most significant disadvantage has to be the User Interface. It's a little busy and could require a lot more work to make it simpler to navigate. 4. Their support team isn't available 24/7 to support their customers > > Since we became distributed, Dameware has provided a generally positive experience and service. It's been really beneficial for remote assistance when we can't physically go, and we're now able to help individuals across countries. It's a must-have tool for any IT professional offering remote control. ----- ### "Dameware is worth the investment." — 5.0/5 > **Misty** | *18 janvier 2024* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: When supporting a big network or if you support a bunch of different networks and users this is a good investment to keep organization easy. Ticket management and ticket dashboard are so much easier to use than other ticket systems I have seen. I can keep the ticket creator updated on every step of the ticket and prevent that extra step of reaching out to the user. > > **Inconvénients**: The cost is not great but it is worth it down the road when you utilize all the functions. > > I went into this with a need-to-help communication with clients. But unknowingly this purchase has brought so much more then I thought. Asset management, ticket management, end-user tracking, remote desktop, and more. Also, the vast amount of documentation they offer is amazing. Tech support has always been \[sensitive content hidden\] on the spot as well. So it's worth the investment. ----- Page : 1/11\ Suivant: [Page suivante](https://www.capterra.lu/software/179422/dameware-remote-support?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/179422/dameware-remote-support) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées