--- description: Vitally : qu'en pensent les utilisateurs ? Lisez les avis clients sur Vitally, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vitally - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de Customer Success](/directory/30961/customer-success/software) > [Vitally](/software/179837/vitally) # Vitally Canonical: https://www.capterra.lu/software/179837/vitally Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/179837/vitally?page=2) > Vitally aide les entreprises de toutes tailles à offrir des expériences client d'envergure internationale, à relever des défis inattendus et à fonctionner plus efficacement. > > Conclusion : 9 utilisateurs lui ont donné la note de **3.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Vitally ? Entreprises SaaS B2B ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.7/5** | 9 Avis | | Simplicité | 4.0/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Vitally - **Fondé**: 2017 ## Contexte commercial - **À partir de**: 299,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Arabie saoudite, Argentine, Arménie, Australie, Autriche, Azerbaïdjan, Bahreïn, Bangladesh, Belgique, Bhoutan, Biélorussie, Bolivie, Bosnie-Herzégovine et 173 de plus ## Fonctionnalités - Alertes de compte - Collecte de données multicanal - Engagement des clients - Enquêtes et feedback - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des comptes - Gestion des enquêtes et sondages - Gestion des recettes - Gestion des tâches - Intégration des employés - Modèles personnalisables - NPS des clients - Outils de collaboration - Rapports et analyses - Score "health score" - Suivi des activités - Suivi et analyse de l'utilisation - Tableau de bord - Tableau de bord d'activités - Visualisation de données ## Intégrations (17 au total) - Amazon Redshift - Breeze - Chargebee - Gmail - HubSpot CRM - HubSpot Marketing Hub - Intercom - Microsoft Outlook - Mixpanel - PostgreSQL - Recurly - Segment - Slack - Snowflake - Stripe ... et 2 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Chat ## Category - [Logiciels de Customer Success](https://www.capterra.lu/directory/30961/customer-success/software) ## Catégories connexes - [Logiciels de Customer Success](https://www.capterra.lu/directory/30961/customer-success/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) ## Logiciels similaires 1. [SurveyMonkey](https://www.capterra.lu/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 2. [Trustpilot](https://www.capterra.lu/software/169618/trustpilot) — 4.5/5 (1202 reviews) 3. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Broadly](https://www.capterra.lu/software/161326/broadly-reviews) — 4.8/5 (336 reviews) 5. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Avis ### "Perfect CSM Tool for small to medium companies" — 5.0/5 > **Daniela** | *26 mai 2021* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Easy to set up, finally all my data in one place. Their support was very helpful if any questions came up, but you can do everything yourself within the tool as well. > > **Inconvénients**: Actually nothing really, but I'd like to note that the value of Vitally is only as good as the setup and data you put into that. So make sure you clean the data of the other tools before you start with integrating it. ----- ### "Great Product and it keeps getting better" — 4.0/5 > **Samuel** | *10 septembre 2022* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Vitally was very simple to implement and get going. In the end, it comes down to the quality of the data that you integrate with it. > > **Inconvénients**: Account tracking rules are a bit limiting but this hasn't stopped us from performing or tracking customers in anyway. > > Our CSM has changed multiple times in the last year due to their growth but the service has always been great. ----- ### "Bad CS software" — 1.0/5 > **John** | *23 janvier 2024* | Mode alternatif de résolution des conflits | Taux de recommandation : 0.0/10 > > **Avantages**: Nothing, no value added, it was absolute money wasted with no results > > **Inconvénients**: Everything was fine until the sales, but after that, the onboarding process was terrible. There was no value for money, and the company seemed more interested in taking money from customers rather than providing good service. In addition, the customer success leaders seemed unaware of which customers were using their software. There was no accountability. > > There was no experience to describe the experience ----- ### "Vitally review" — 4.0/5 > **Bolortuya** | *5 janvier 2024* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: Vitally is great solution for us as we deal with multiple contacts per customer, this allows us to track and resolve problems per contact and customer. We can easily delegate tasks to the assigned CSM and track the progress. Also, we have clear visibility to our customers ARR, Key dates, OHS. We also, do like how we can filter views per revenues, customers with missing data, etc. The ability to integrate with our other key platforms is essential. > > **Inconvénients**: Vitally is a big platform and it'll take a bit to learn all of the bells and whistles to ensure we are maximizing our value. The cost is bit high for the number of users and viewers we get, other than that this is a good tool for CSM's. ----- ### "A larger scale" — 4.0/5 > **Ben** | *17 octobre 2022* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: This software is focused on using product analytics to inform the Customer Success process. The platform is designed for B2B SaaS which is a plus. > > **Inconvénients**: The software needs a dedicated CS team otherwise you would be better off using a product analytics platform. If you aren't doing manual outreach, this platform is probably not for you. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/179837/vitally?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/179837/vitally) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées