--- description: Viber : qu'en pensent les utilisateurs ? Lisez les avis clients sur Viber, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Viber - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Engagement des clients](/directory/30906/customer-engagement/software) > [Viber](/software/180348/viber) # Viber Canonical: https://www.capterra.lu/software/180348/viber Page : 1/164\ Suivant: [Page suivante](https://www.capterra.lu/software/180348/viber?page=2) > Idéal pour les entreprises de toutes tailles, cet outil d'engagement client fournit aux utilisateurs des options de découverte de marques d'e-commerce. > > Conclusion : 4064 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Viber ? Un outil de communication et d'engagement client sur site qui permet aux petites et grandes entreprises d'effectuer des appels internationaux et de promouvoir la visibilité de leur marque en utilisant des chats de groupe, des appels vidéo, des stickers et plus encore. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 4064 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Viber Media ## Contexte commercial - **Type de licence**: (Version gratuite disponible) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Luxembourg ## Fonctionnalités - Communication multicanal - Gestion de la communication - Gestion des commentaires - Historique des clients - Messagerie instantanée - Personnalisation - Rapports et analyses - Suivi des interactions ## Intégrations (2 au total) - Telegram - WhatsApp ## Ressources d'aide - Chat ## Category - [Engagement des clients](https://www.capterra.lu/directory/30906/customer-engagement/software) ## Catégories connexes - [Engagement des clients](https://www.capterra.lu/directory/30906/customer-engagement/software) - [Logiciels CCM (Customer Communications Management)](https://www.capterra.lu/directory/31002/customer-communications-management/software) ## Logiciels similaires 1. 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[Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4094 reviews) ## Avis ### "Mon avis sur Viber" — 3.0/5 > **GLENN TERYLL JORDAN** | *30 avril 2026* | Hôpitaux et soins de santé | Taux de recommandation : 8.0/10 > > **Avantages**: Permet de faire des échanges de fichiers, des audios, et de faire des appels de manière rapide et instantanée. > > **Inconvénients**: L'un des inconvénients que je rencontre est que le logiciel ne se vend plus bien, il n'est pas assez populaire ----- ### "Fun features and free international calls" — 4.0/5 > **Elisabetta** | *4 août 2026* | Marketing et publicité | Taux de recommandation : 8.0/10 > > **Avantages**: Viber lets you call and message anyone around the world for free over the internet. You can set up group chats, send disappearing photos, and use fun stickers and gifs to express yourself. Plus, all your private chats stay safe and hidden from outside eyes. You can even pay a small fee to call normal phone numbers that aren't using the app. > > **Inconvénients**: The screen can feel crowded with too many options, channels, and pop-up ads trying to sell you extra features. Because of these ads, using the app sometimes feels a bit messy compared to simpler chat apps. Also, you can only chat with people who already have Viber installed, so you might need to persuade your friends to download it first. > > Viber is a handy and safe app for staying in touch with friends and family, especially if they live in another country. Even though the ads can be annoying, it works well on phones and computers alike, making it a great option for everyday talking and texting. ----- ### "A Reliable Messaging App with Room for Improvement" — 5.0/5 > **Hein Htet** | *16 avril 2025* | Informatique et sécurité réseau | Taux de recommandation : 10.0/10 > > **Avantages**: it is free application for all user, group and other small business use > > **Inconvénients**: While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms. > > t’s a reliable platform for messaging and voice/video calls, especially when connecting with friends and family internationally. The end-to-end encryption adds a layer of security, which I appreciate. I also liked features like group chats, sticker packs, and the ability to make international calls to non-Viber numbers ----- ### "Intrusive ads and obnoxious ringtones - NO GO" — 1.0/5 > **Art** | *8 mars 2026* | Biotechnologie | Taux de recommandation : 1.0/10 > > **Avantages**: That you can edit messages indefinitely after sending them. The emoticons used to be nice until they imposed a new set of emoticons on you which are very generic and ugly, and to go to the old ones you have to go out of your way > > **Inconvénients**: The ads on the Windows PC version at least are extremely intrusive. This alone makes this app unusable for me. Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and off. Deleting the wave file doesn't help as the app just recreates it once it updates itself (again the user has no way to deny those auto updates which is once again rubbish software writing) > > Definitely not recommend it. Just use one of the many other free messaging apps that don't bombard your nervous system with ads \& obnoxious ringtones ----- ### "An instant communication channel" — 4.0/5 > **Jessee** | *23 juillet 2026* | Production audiovisuelle | Taux de recommandation : 9.0/10 > > **Avantages**: Coordinating production crews, photographers, and marketing teams on location requires a responsive communication tool. Viber makes it easy to exchange text messages, voice notes, and lightweight media files while on the move. > > **Inconvénients**: The user interface feels cluttered with ads and promotional content that can distract from professional work. > > Viber maintains a direct line of communication between the office and shooting sets, minimizing logistical downtime. ----- Page : 1/164\ Suivant: [Page suivante](https://www.capterra.lu/software/180348/viber?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/180348/viber) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées