--- description: Medallia Agent Connect : qu'en pensent les utilisateurs ? Lisez les avis clients sur Medallia Agent Connect, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Medallia Agent Connect - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de centre d'appel](/directory/30007/call-center/software) > [Medallia Agent Connect](/software/181460/stella-connect) # Medallia Agent Connect Canonical: https://www.capterra.lu/software/181460/stella-connect Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/181460/stella-connect?page=2) > Stella Connect rassemble les opinions client, l'assurance qualité et le coaching pour stimuler la motivation des agents, améliorer les performances et augmenter le niveau de satisfaction des clients. > > Conclusion : 18 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Medallia Agent Connect ? Stella Connect de Medallia aide les start-up en croissance, les grandes entreprises, les PME et les activités de BPO (Business Process Outsourcing) à recueillir les opinions des clients en temps réel, à rationaliser l'assurance qualité et à former des agents en temps réel. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 18 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Medallia - **Pays**: San Francisco, É.-U. - **Fondé**: 2001 ## Contexte commercial - **À partir de**: 39,00 $US - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Automatisation des processus et flux de travail - Employee Coaching Tools - Enquêtes et feedback - Gestion de l'expérience client - Gestion de la qualité - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des enquêtes et sondages - Interface d'agent - Rapports et analyses - Suivi de l'engagement - Suivi des plaintes - Tableau de bord - Third-Party Integrations ## Intégrations (16 au total) - Ada - Dixa - Domo - Freshsales - Genesys Cloud CX - Gladly - Google Sheets - Gorgias - Helpshift - Intercom - Kustomer - Salesforce Sales Cloud - Slack - Talkdesk - Zapier ... et 1 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Support téléphonique - Chat ## Category - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) ## Catégories connexes - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Logiciels de satisfaction client](https://www.capterra.lu/directory/30541/customer-satisfaction/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Logiciels de contact client](https://www.capterra.lu/directory/32035/contact-center/software) - [Logiciels d'assurance qualité pour centre de contact](https://www.capterra.lu/directory/33415/contact-center-quality-assurance/software) ## Logiciels similaires 1. 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[CloudTalk](https://www.capterra.lu/software/182004/cloudtalk) — 4.4/5 (268 reviews) ## Avis ### "A great survey tool" — 4.0/5 > **Farrah** | *31 mai 2023* | Télécommunications | Taux de recommandation : 7.0/10 > > **Avantages**: I like the option to add pics of the agents and custom bios > > **Inconvénients**: i want to be able to have multiple surevys for each area > > Its been great, expensive and lacks a few intergrations but the support team will assist on custom setups ----- ### "Gold Standard for CSAT" — 5.0/5 > **Mark** | *19 juillet 2021* | Produits alimentaires | Taux de recommandation : 10.0/10 > > **Avantages**: We had a much better CSAT survey response rate (\>45%). It is lightweight, easy to set up, and most importantly, humanizes the interaction between the agent and the customer. We love how easy it is for the customer to rate and reward an agent. > > **Inconvénients**: I couldn’t think of any. It’s feature set is everything we need to complement our CSAT performance. Perhaps if Stella can produce an expanded feature where we can send surveys and measure our NPS, we’ll be a customer for that feature too. > > We had a better response rate from 11% to greater than 45%. This is important for us to capture feedback and see how our contact center is doing in terms of CSAT. The deployment to day-to-day usage has been great and this doesn’t require a specific team to maintain. ----- ### "Great product for deeper CSAT and QA insights" — 5.0/5 > **Eric** | *6 mars 2020* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: Measuring CSAT is a critical part to our Customer Support team and Stella is more engaging than other vendors on the market. They also rolled out a QA suite so we can have our QA and CSAT in one place. > > **Inconvénients**: The QA functionality is very limited compared to other QA platforms but it does the job and more features are on the roadmap > > Overall, the experience was quite positive. The Stella team is fantastic and was very helpful throughout the process. They want to be a partner to the business and it shows ----- ### "The Application that Helps me to Improve as a Customer Service Representative" — 5.0/5 > **Jaime Valeriano** | *30 mai 2024* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: What I like with Medallia Agent Connect is how real-time I got the feedbacks from the customer which includes their rating and comments to my service to them. Also, our team leader has an access to those surveys that are considered negative which is helpful when our team leader will review what happened during the call. This software is helpful on coaching with our TL too, since our leader has the opportunity to listen to our calls in advance. When the time that we will be going to have a meeting, he will share to us what are the things to improve and will share his techniques on how to make that specific interaction into a positive one. This software also gives us an opportunity to listen to our call that has audited by our quality assurance team. There is a part of the application where I can listen to the call and the feedback of our QA team is there as well, which is very helpful because I am able to reflect while listening to my own call. > > **Inconvénients**: What I didn't like about it is there are some rare moments that it is not working. But for 5 months of working with my company and we are using this software daily, it is still countable as my fingers on one hand on how many did this software is not working. Kind of making me anxious when I am aware with my KPIs for a while. > > Medallia Agent Connect is a helpful tool of improving agents performance. It gives us an opportunity to keep track of our key performance indicator and goals. It also gives a chance to our team leader and quality assurance team to listen to our calls and identify our strength and weaknesses, which is helpful when they will be going to give us feedback. Even though there are some times that it is down, but still it is tolerable because that rarely happens. ----- ### "Stella help me feel like a CS Star🌟" — 5.0/5 > **Utilisateur vérifié** | *6 octobre 2022* | Biens de consommation | Taux de recommandation : 10.0/10 > > **Avantages**: How Great it feels to Open Stella, I've never Been a competitive person since I start using this. I wanna be the Best at My CSAT and be showcasted in the Top performes in Stella :) is very user friendly and easy yo learn also You may place a profile picture that customers Will get when the are asked For feedback > > **Inconvénients**: Sometimes it is a littlebit confusing on the menú part as it have the same colors so I'll Say UI design may improve a little bit more. > > It is Great helps me feel motivated everytime i Open Stella it show me a glance of a 5 stars Review and help me feel Appreciated. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/181460/stella-connect?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/181460/stella-connect) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées