--- description: Blazeo : qu'en pensent les utilisateurs ? Lisez les avis clients sur Blazeo, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Blazeo - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Messagerie instantanée](/directory/30797/live-chat/software) > [Blazeo](/software/181555/apexchat) # Blazeo Canonical: https://www.capterra.lu/software/181555/apexchat Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/181555/apexchat?page=2) > La solution de chat personnalisable ApexChat utilise des agents en direct actifs 24 h/24, 7 j/7, pour convertir le trafic de votre site web en leads. > > Conclusion : 14 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Blazeo ? La solution s'adresse en particulier aux entreprises qui gèrent un trafic mensuel de site web régulier et qui utilisent les informations sur les leads pour fixer des rendez-vous. L'éditeur travaille également en partenariat avec des spécialistes du marketing intéressés par la revente de services de messagerie instantanée en marque blanche. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 14 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Blazeo - **Fondé**: 2008 ## Contexte commercial - **À partir de**: 49,00 $US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000 - **Déploiement et plateformes**: Cloud, SaaS, web, iPhone (mobile) - **Langues**: anglais, espagnol - **Pays disponibles**: États-Unis ## Fonctionnalités - Accès mobile - Autoresponders - Chat et messagerie - Chat proactif - Communication multicanal - Géociblage - Logiciels de chatbots - Messagerie client en temps réel - Messagerie instantanée - Prise en charge de plusieurs langues - Rapports et analyses - Relevé et historique des chats - Stratégie de marque personnalisable - Third-Party Integrations - Transferts/Routage ## Ressources d'aide - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software) ## Catégories connexes - [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software) - [Outils de chat avec IA](https://www.capterra.lu/directory/31596/conversational-ai-platform/software) ## Logiciels similaires 1. [Fathom](https://www.capterra.lu/software/1037530/fathom) — 5.0/5 (807 reviews) 2. [Tidio](https://www.capterra.lu/software/144040/tidio-chat) — 4.7/5 (590 reviews) 3. [Botpress](https://www.capterra.lu/software/199292/botpress) — 4.5/5 (37 reviews) 4. [TextCortex AI](https://www.capterra.lu/software/1018715/textcortex-ai) — 4.7/5 (236 reviews) 5. [Emitrr](https://www.capterra.lu/software/215815/emitrr) — 4.8/5 (146 reviews) ## Avis ### "Excellent tool for law firms" — 5.0/5 > **Ray** | *15 avril 2019* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: There are a lot of chat services to choose from and we’ve used several of them. Apex has become our goto provider when our clients need chat on their website. A big part of this is their customer service. Response time is almost always within one business day and quite often within hours. We have had representatives from the Apex team join us on client calls as consultants to help discover the best solutions for them. Apex cost is less than other services we’ve tried and we’ve had the same or better results. > > **Inconvénients**: We rely solely on Google Analytics for reporting on chat performance. While this gives us some great insights we would like to see more native reporting within Apex. > > I’ve been working with the Apex team for several years and we have come to know some team members as well as any service providers we work with. We have had some unique situations that we needed support with and have always gotten the response we need including from the owners. As an agency the most important thing is results for our clients and we’ve achieved that with Apex. ----- ### "A good chat tool with 24/7 agent availability" — 4.0/5 > **Romane** | *26 août 2019* | Marketing et publicité | Taux de recommandation : 8.0/10 > > **Avantages**: The 24x7, 365 access to agents and how they are specialized in different industries.. > > **Inconvénients**: I can't really customize it myself and the customized features are limited as well. For example, I would like a round icon on the website verses the rectangle bar. The billing is a bit odd too. Sometimes you get an email about one cost and when you click into it, it's another cost. ----- ### "Helpful - Not a Good Fit for Us" — 4.0/5 > **Delaney** | *7 avril 2021* | Cabinet d'avocats | Taux de recommandation : 5.0/10 > > **Avantages**: Apex allowed multiple email notifications as well as phone notifications when the software is used on the website, and it has friendly operators. It also allows direct call-in to the office number if linked and during business hours. > > **Inconvénients**: The emails could be confusing, and the operators are not very customizable to the needs of different types of businesses. There also could be a lack of information retainment for reviewing overall. > > Apex helped us reach more online leads, and it also allowed our website to be more interactive for potential clients. However, the cost was a bit high, and there was a lack of customization and a lack of storing information for the overall reviews. ----- ### "Great service\!" — 5.0/5 > **Kevin** | *17 juillet 2022* | Cabinet d'avocats | Taux de recommandation : 10.0/10 > > **Avantages**: Every time that I am approached for a change, I say no and that I am happy with Apex, they do great work and to me have a superior product. > > **Inconvénients**: There's nothing that I did not like , great product and amazing customer service and support, extremely prompt. ----- ### "Easy to use and a good price" — 4.0/5 > **Jaime** | *1 avril 2019* | Cabinet d'avocats | Taux de recommandation : 7.0/10 > > **Avantages**: I have text notifications sent to me so I can respond sooner to inquiries. > > **Inconvénients**: We have several practice areas so it can be difficult for the chat operator to know what is a good lead and what isn't sometimes > > Anytime I've gotten a lead that was categorized incorrectly, my account executive responded quickly to fix the situation. I've also had custom scripts written so visitors feel like they are getting more personal service. I really like this feature. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/181555/apexchat?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/181555/apexchat) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées