--- description: Chatfuel : qu'en pensent les utilisateurs ? Lisez les avis clients sur Chatfuel, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Chatfuel - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Outils de chat avec IA](/directory/31596/conversational-ai-platform/software) > [Chatfuel](/software/181770/chatfuel) # Chatfuel Canonical: https://www.capterra.lu/software/181770/chatfuel Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/181770/chatfuel?page=2) > Chatfuel est une des principales plateformes de chatbot pour Messenger. Augmentez les ventes, personnalisez le marketing et automatisez l'assistance, le tout avec Chatfuel. > > Conclusion : 28 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Chatfuel ? Chatfuel est une des principales plateformes de chatbot pour Messenger. L'éditeur aide les agences et les entreprises à créer des bots, sans aucune programmation. Augmentez les ventes, personnalisez le marketing et automatisez l'assistance, le tout avec Chatfuel. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 28 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 3.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Chatfuel - **Pays**: San Francisco, É.-U. - **Fondé**: 2015 ## Contexte commercial - **À partir de**: 15,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Autoresponders - Bibliothèque de contenu pré-approuvé - Bot pré-configuré - Campagnes de drip marketing - Chat et messagerie - Chat proactif - Contenu dynamique - Développement sans code - Engagement des leads - Gestion de contenu - Gestion de plusieurs comptes - Gestion de site web - Gestion des avis - Gestion des campagnes - Gestion des leads - Gestion des pipelines - Gestion des promotions - Importation et exportation de données - Intelligence artificielle et machine learning - Intégration des médias sociaux - Lead nurturing - Logiciels d'expérience client - Logiciels de chatbots - Marketing multicanal - Messagerie client en temps réel - Messagerie instantanée - Mesure des performances - Notifications push - Pages de renvoi et formulaires web - Panier d'achat - Partage des fichiers - Personnalisation - Prise en charge de plusieurs langues - Qualification de leads - Rapports et analyses - Réponses automatisées - Saisie de leads - Segmentation de la clientèle - Segmentation de leads - Stratégie de marque personnalisable - Support client - Tableau de bord d'activités - Third-Party Integrations - Transferts/Routage - Édition automatisée ## Intégrations (6 au total) - Dropbox Business - Evernote Teams - Gmail - Meta for Business - Twitter/X - WordPress ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) - Chat ## Category - [Outils de chat avec IA](https://www.capterra.lu/directory/31596/conversational-ai-platform/software) ## Catégories connexes - [Outils de chat avec IA](https://www.capterra.lu/directory/31596/conversational-ai-platform/software) - [Outils pour community manager](https://www.capterra.lu/directory/30781/social-media-marketing/software) - [Logiciels d'e-commerce](https://www.capterra.lu/directory/3/ecommerce/software) - [Logiciels pour agences de communication](https://www.capterra.lu/directory/30736/advertising-agency/software) - [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software) ## Logiciels similaires 1. [Dripify](https://www.capterra.lu/software/215082/dripify) — 4.7/5 (476 reviews) 2. [Seamless](https://www.capterra.lu/software/207295/seamless-ai) — 4.5/5 (490 reviews) 3. [HubSpot Marketing Hub](https://www.capterra.lu/software/171840/hubspot-marketing) — 4.5/5 (6220 reviews) 4. [Constant Contact](https://www.capterra.lu/software/31898/constant-contact) — 4.3/5 (2913 reviews) 5. [Cognism](https://www.capterra.lu/software/169083/cognism) — 4.7/5 (255 reviews) ## Avis ### "Facebook Messenger Chatbot-building made easy\!" — 5.0/5 > **Yann** | *7 mai 2021* | Médias en ligne | Taux de recommandation : 7.0/10 > > **Avantages**: Of all the things Chatfuel brings to the table the one I consider my favorite one is its Drag-and-Drop builder for creating chatbots. No coding or any special skill required, simply click on a button, select the options that you prefer and set that up. Then, repeat the same process to add additional steps to your chatbot... it doesn't get much easier than that\! > > **Inconvénients**: Chatfuel focuses on Facebook Messenger only but it would be great to be able to leverage some of its chatbot features somewhere else, like on my website, for example. It's clear that the company decided to focus on a specific platform, and that's ok, but the idea of potentially rely only on one tool for all things chatbots... ----- ### "Great chat bot tool for beginners" — 4.0/5 > **Utilisateur vérifié** | *4 octobre 2021* | Marketing et publicité | Taux de recommandation : 8.0/10 > > **Avantages**: I found this a very straight-forward chat bot tool for beginners. I was new to building chat bots but found this easy to work with. My first chat bot worked just the way I expected and I even got inspiration to make it more advanced. It all seemed do-able thanks to the step by step instructions. Other tools I've tried had more settings and options, making it a little more complicated. Chatfuel keeps things simple and also has advanced features if you want to use them. > > **Inconvénients**: It's not as advanced as other tools on my first inspection but pretty much does most of the things you would want to achieve with a bot. So overall there's not much to dislike here. > > This is a solid tool for building your first bots. It also has a free plan, which is what I used first to get started. I like the straight-forward approach and simple interface. It's easy to create a bot and you can take it into different directions. Plenty of documentation available as well. Overall this is a good tool, definitely one of the better chat bot tools I've personally tested. Worth checking out in my opinion. ----- ### "OK product, bad suport." — 1.0/5 > **Felix** | *4 novembre 2024* | Biens de consommation | Taux de recommandation : 1.0/10 > > **Avantages**: I run a very small business that sells used baby strollers and relies on customers placing orders via Facebook Messenger. We set up Chatfuel to automate the initial part of the conversation (what model, what colors, what budget, what time constraints and so on) and it has worked well - it was well worth the $15 we initially paid per month. > > **Inconvénients**: The Chatfuel pricing structure. The reason I am writing this review is to make it visible that Chatfuel will automatically increase your plan each month by default as your amount of "subscribers" increases. What I didn't understand was that ALL conversations are saved as "reachable" inside of Chatfuel and thus will contribute to your monthly price. Looking over my bills over the last 3 years that I have been a customer and it has been increased 5 times in that time due to increased "usage" - here's the thing, we see the same active usage every month. It's just the pool of finished conversations, marked as "done" on Facebook that are inflating the bill. My subscription went from $15 to $66 and I feel like it happened without my approval. I contacted the support team about this and the agent I connected with, Larisa, told me there's nothing she can do - so, reading between the lines, it is my own fault that I didn't disable this autoscaling feature in their settings. I am an Account Manager with another SaaS company. If one of my clients reached out to me with this type of issue, I would try to do something to ease the friction. These guys? They do not care. > > I would describe my overall experience as "meh". ----- ### "I started in 2016 .." — 5.0/5 > **Pierfrancesco Maria** | *27 mars 2022* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: The simplicity of building a chatbot is impressive even if you have zero skills > > **Inconvénients**: Free version too limited ... before it was much more performing ----- ### "A good chatbot for your Facebook messages\!" — 5.0/5 > **Rocio** | *8 septembre 2022* | Fabrication électrique/électronique | Taux de recommandation : 8.0/10 > > **Avantages**: We signed up for the paid program because we had very good results with the free trial. It is a fairly cheap plan and the chat is quite decisive. It allows us to serve our customers quickly and effectively. > > **Inconvénients**: Sometimes some customers are not satisfied with the answers but it happens with all chatbots. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/181770/chatfuel?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/181770/chatfuel) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | ----- ## Données structurées