--- description: Zoho Assist : qu'en pensent les utilisateurs ? Lisez les avis clients sur Zoho Assist, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Assist - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Assistance à distance](/directory/30928/remote-support/software) > [Zoho Assist](/software/181775/zoho-assist) # Zoho Assist Canonical: https://www.capterra.lu/software/181775/zoho-assist Page : 1/58\ Suivant: [Page suivante](https://www.capterra.lu/software/181775/zoho-assist?page=2) > Zoho Assist fournit une interface utilisateur simple et facile à connecter aux ordinateurs distants partout dans le monde. > > Conclusion : 1414 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Zoho Assist ? Support informatique externalisé et prestataire d'infogérance (MSP), support informatique, service d'assistance téléphonique à la clientèle. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 1414 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Zoho - **Entreprise fondée en**: 1996 ## Contexte commercial - **À partir de**: 480,00 DOP - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Prix**: Essai gratuit de 15 jours, plans d'assistance à distance et d'accès sans surveillance - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, bulgare, chinois, coréen, espagnol, français, italien, japonais, néerlandais, portugais, suédois - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - Accès et contrôle à distance - Accès mobile - Accès sans surveillance - Annotations - Assistance à distance - Audio/Vidéo HD - Chat en temps réel - Chat et messagerie - Chat vidéo - Communication multicanal - Conférences vidéo - Contrôles/Permissions d'accès - Desktop/Browser Sharing - Dépannage - Enquêtes et feedback - Enregistrement de l'écran - Enregistrement de session - Enregistrements - Gestion des problèmes - Gestion des tickets de support - Messagerie instantanée - Outils de collaboration - Outils de diagnostic - Partage d'écran - Partage d'écran en temps réel - Partage d'écran mobile - Partage des fichiers - Planification - Portail libre-service - Pour logiciels d'infogérance - Rapports et analyses - Rapports et statistiques - Real-Time Monitoring - Sauvegarde et récupération - Suivi des serveurs - Surveillance et gestion à distance - Tableau de bord - Transfert de fichiers ## Intégrations (17 au total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... et 2 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Assistance à distance](https://www.capterra.lu/directory/30928/remote-support/software) ## Catégories connexes - [Assistance à distance](https://www.capterra.lu/directory/30928/remote-support/software) - [Outils de télétravail](https://www.capterra.lu/directory/31855/remote-work/software) - [Logiciels de bureau à distance](https://www.capterra.lu/directory/31955/remote-desktop/software) - [Outils ITSM](https://www.capterra.lu/directory/30676/itsm/software) - [Logiciels d'infogérance](https://www.capterra.lu/directory/30921/msp/software) ## Logiciels similaires 1. [TeamViewer ONE](https://www.capterra.lu/software/122252/teamviewer) — 4.6/5 (11626 reviews) 2. [Slack](https://www.capterra.lu/software/135003/slack) — 4.7/5 (24110 reviews) 3. [AnyDesk](https://www.capterra.lu/software/149595/anydesk) — 4.6/5 (1787 reviews) 4. [Supremo Remote Desktop](https://www.capterra.lu/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) 5. [Iperius Remote](https://www.capterra.lu/software/219280/iperius-remote) — 4.3/5 (227 reviews) ## Avis ### "Utilisateur de Zoho Assit et autre outils Zoho" — 5.0/5 > **Hervé** | *25 novembre 2025* | Comptabilité | Taux de recommandation : 8.0/10 > > **Avantages**: La solutions Zoho Assit est une solution facile à mettre en oeuvre et à déployer. Facile à personnaliser et à intégrer dans notre domaine. > > **Inconvénients**: Dans la solution Zoho Assit, il y a beaucoup de menus disponibles mais pas forcément accessibles selon les licences. peut-être alléger les menu selon les licences pour éviter la surcharge graphique. > > Nous sommes utilisateur de multiple outils Zoho et nous avons ajouté Assit pour les techniciens. Le portail windows et très pratique. le portail web est identique à celui windows. Facile à mettre en oeuvre. Bonne répartition des fonctions ----- ### "It is my favourite remote access solution" — 5.0/5 > **Roscoe** | *31 mars 2026* | Administration publique | Taux de recommandation : 10.0/10 > > **Avantages**: Zoho was very easy to use, and ease to install. It links with Spiceworks Help Desk which is great bc I can track tickets by device. Saves so much time being able to remote access. I usedthe option that allows me to group devices like I was used to when I used BeyondTrust Bomgar. It is a great tool without any need for customer support to guide you through setup. It also offers MFA which is a great option for users needing a secure remote access option. Lastly, value\!\!\! It is very valuable as a government agency that has a fixed budget. I have been and will continue to recommend this product > > **Inconvénients**: The option of technician vs unattended assistance was confusing in the beginning. I had to use the trial to understand the difference. I wish it was made clearer in the pricing. > > love it\!\!\!\! I have used multiple applications - Bomgar, Teamviewer, Anyviewer, AnyDesk, ScreenConnect - and this one is my favourite. Bomgar is 2nd. If I was given an option to use any on my list and someone was paying for it, I would still choose Zoho. The pricing options and customizations make it a no brainer. ----- ### "Great product overall" — 5.0/5 > **Paul** | *14 avril 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Fast connectivity. Easy to use portal. Good for grouping and managing clients. Cross platform support. Price beats most others without losing features > > **Inconvénients**: Occasional browser issues depending on which one you are using. If not using unattended connectivity, you have to go thought the connection with the end user in detail > > Zoho Assist has become an essential part of our remote support workflow. We use it across all our clients, and it consistently delivers fast, reliable connectivity. The toolset is practical and well thought out, giving us everything we need to troubleshoot efficiently. The portal is clean, intuitive, and easy for out technicians and use. Overall, it’s a dependable remote support solution that just works. ----- ### "Well, it has the potential to be excellent, but it needs improvement." — 3.0/5 > **Raul** | *20 février 2026* | Internet | Taux de recommandation : 5.0/10 > > **Avantages**: In terms of cost-effectiveness, the site offers several features at a low cost, allowing you to add multiple domains under a single subscription. > > **Inconvénients**: The experience was good in terms of cost-effectiveness. However, there are many issues in the initial steps. I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet. There are problems logging in, forcing me to keep switching between apps until it works. Basic settings are confusing to find. > > Well, it has the potential to be excellent, but it needs improvement. I hope the service improves in these areas, thereby overcoming these issues. ----- ### "Reliable Remote Support with Zoho Assist for Small Business" — 4.0/5 > **Utilisateur vérifié** | *17 avril 2026* | Matériel informatique | Taux de recommandation : 9.0/10 > > **Avantages**: What I like most about Zoho Assist for my small business is how simple and effective it is for providing remote support to my clients. It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and money. The interface is straightforward, and the ability to start sessions quickly makes it easy to deliver responsive support. It’s a practical tool that helps me maintain a professional and efficient support experience for my clients. > > **Inconvénients**: What I dislike is that there can occasionally be minor performance hiccups or limitations depending on the client’s network connection, which can impact the smoothness of a session. Some advanced features are also locked behind higher-tier plans, which can be a consideration for a small business trying to keep costs down. While it generally works well, there are moments where it doesn’t feel as polished as some larger, more established remote support platforms. > > Overall, my experience with Zoho Assist has been very positive. It provides a reliable and cost-effective solution for delivering remote support, which is essential for running a small IT-focused business. Despite a few minor drawbacks, it offers strong functionality and ease of use, making it a valuable tool for supporting clients and maintaining efficient operations. ----- Page : 1/58\ Suivant: [Page suivante](https://www.capterra.lu/software/181775/zoho-assist?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/181775/zoho-assist) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées