---
description: Zoho Assist : qu'en pensent les utilisateurs ? Lisez les avis clients sur Zoho Assist, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
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title: Zoho Assist - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Assistance à distance](/directory/30928/remote-support/software) > [Zoho Assist](/software/181775/zoho-assist)

# Zoho Assist

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> Zoho Assist fournit une interface utilisateur simple et facile à connecter aux ordinateurs distants partout dans le monde.
> 
> Conclusion : 1374 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Zoho Assist ?

Support informatique externalisé et prestataire d'infogérance (MSP), support informatique, service d'assistance téléphonique à la clientèle.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.7/5** | 1374 Avis |
| Simplicité | 4.7/5 | D'après l'ensemble des avis |
| Support client | 4.6/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.6/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Zoho
- **Fondé**: 1996

## Contexte commercial

- **À partir de**: 480,00 DOP
- **Type de licence**:  (Version gratuite disponible) (Essai gratuit)
- **Prix**: Essai gratuit de 15 jours, plans d'assistance à distance et d'accès sans surveillance
- **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, bulgare, chinois, coréen, espagnol, français, italien, japonais, néerlandais, portugais, suédois
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus

##  Fonctionnalités

- Accès et contrôle à distance
- Accès mobile
- Accès sans surveillance
- Annotations
- Assistance à distance
- Audio/Vidéo HD
- Chat en temps réel
- Chat et messagerie
- Chat vidéo
- Communication multicanal
- Conférences vidéo
- Contrôles/Permissions d'accès
- Desktop/Browser Sharing
- Dépannage
- Enquêtes et feedback
- Enregistrement de l'écran
- Enregistrement de session
- Enregistrements
- Gestion des problèmes
- Gestion des tickets de support
- Messagerie instantanée
- Outils de collaboration
- Outils de diagnostic
- Partage d'écran
- Partage d'écran en temps réel
- Partage d'écran mobile
- Partage des fichiers
- Planification
- Portail libre-service
- Pour logiciels d'infogérance
- Rapports et analyses
- Rapports et statistiques
- Real-Time Monitoring
- Sauvegarde et récupération
- Suivi des serveurs
- Surveillance et gestion à distance
- Tableau de bord
- Transfert de fichiers

## Intégrations (17 au total)

- Freshdesk
- Google Workspace
- JIRA Service Management
- Jira
- ManageEngine Endpoint Central
- ManageEngine Mobile Device Manager Plus
- ManageEngine ServiceDesk Plus
- ManageEngine ServiceDesk Plus MSP
- Microsoft Teams
- ServiceNow
- Slack
- Spiceworks Cloud Help Desk
- Zendesk Suite
- Zoho Bookings
- Zoho Desk

... et 2 intégrations supplémentaires

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat

## Category

- [Assistance à distance](https://www.capterra.lu/directory/30928/remote-support/software)

## Catégories connexes

- [Assistance à distance](https://www.capterra.lu/directory/30928/remote-support/software)
- [Outils de télétravail](https://www.capterra.lu/directory/31855/remote-work/software)
- [Logiciels de bureau à distance](https://www.capterra.lu/directory/31955/remote-desktop/software)
- [Outils ITSM](https://www.capterra.lu/directory/30676/itsm/software)
- [Logiciels d'infogérance](https://www.capterra.lu/directory/30921/msp/software)

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## Avis

### "Utilisateur de Zoho Assit et autre outils Zoho" — 5.0/5

> **Hervé** | *25 novembre 2025* | Comptabilité | Taux de recommandation : 8.0/10
> 
> **Avantages**: La solutions Zoho Assit est une solution facile à mettre en oeuvre et à déployer. Facile à personnaliser et à intégrer dans notre domaine.
> 
> **Inconvénients**: Dans la solution Zoho Assit, il y a beaucoup de menus disponibles mais pas forcément accessibles selon les licences. peut-être alléger les menu selon les licences pour éviter la surcharge graphique.
> 
> Nous sommes utilisateur de multiple outils Zoho et nous avons ajouté Assit pour les techniciens. Le portail windows et très pratique. le portail web est identique à celui windows. Facile à mettre en oeuvre. Bonne répartition des fonctions

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### "Affordable and Reliable Remote Support Tool for Small MSPs" — 5.0/5

> **Carlos** | *4 février 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10
> 
> **Avantages**: Zoho Assist has been a solid remote support tool for my small MSP because it’s straightforward to deploy and doesn’t feel overly complicated like some enterprise platforms. I like that I can manage unattended devices, reboot systems remotely, and still keep sessions simple for clients who aren’t very technical. The pricing is also very reasonable compared to other tools, especially for solo technicians or smaller IT businesses trying to grow without huge overhead.
> 
> **Inconvénients**: The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand licensing and features. Some advanced automation or deeper MSP integrations require a bit of setup, and the documentation could be clearer for new users who are transitioning from other remote support tools.
> 
> Overall, my experience has been positive. As someone running a small IT services business, I needed something reliable that didn’t break the budget, and Zoho Assist fits that role well. It’s easy to onboard clients, connections have been stable, and it gives me enough professional features like session recording and scripting without feeling overwhelming. It works well for both on-demand support and managing unattended systems.

-----

### "Reliable and Secure Remote Support Solution for Our Business" — 5.0/5

> **JUAN OSCAR** | *17 février 2026* | Médias de diffusion | Taux de recommandation : 10.0/10
> 
> **Avantages**: Zoho Assist has been a great addition to our business. The remote connections are secure, stable, and easy to manage. The unattended access feature works very well and has improved our efficiency. Setup was simple, and the pricing is fair for the value provided. Highly recommended for businesses needing reliable remote support.
> 
> **Inconvénients**: The initial setup of advanced features can take some time to fully understand, but once configured, the platform runs very well.
> 
> Our overall experience with Zoho Assist has been very positive. We use it regularly to support clients and manage multiple systems remotely, and it has improved our operational efficiency. The connections are secure and stable, which gives us confidence when accessing sensitive systems. It has become an essential tool in our daily workflow, and it delivers good value for the price.

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### "Well, it has the potential to be excellent, but it needs improvement." — 3.0/5

> **Raul** | *20 février 2026* | Internet | Taux de recommandation : 5.0/10
> 
> **Avantages**: In terms of cost-effectiveness, the site offers several features at a low cost, allowing you to add multiple domains under a single subscription.
> 
> **Inconvénients**: The experience was good in terms of cost-effectiveness. However, there are many issues in the initial steps. I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet. There are problems logging in, forcing me to keep switching between apps until it works. Basic settings are confusing to find.
> 
> Well, it has the potential to be excellent, but it needs improvement. I hope the service improves in these areas, thereby overcoming these issues.

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### "The Best Unattended Access Tool I’ve Used So Far" — 5.0/5

> **Juan Carlos** | *18 décembre 2025* | Logiciels | Taux de recommandation : 10.0/10
> 
> **Avantages**: What I like most about Software Assist is its ease of use and accessibility. The platform allows me to have all the equipment I need to provide service to clearly organized and always available, which makes day-to-day operations much more efficient.
> 
> **Inconvénients**: Sometimes it can be difficult to quickly find what I am looking for within the menus or configuration settings
> 
> My experience with Zoho Assist has been excellent\!. It is the unattended access solution I have liked the most among all the tools I have tried, and I have tested several different options

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## Liens

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