CallSource

CallSource

par CallSource

Qui utilise CallSource ?

Small to enterprise level businesses in the Automotive, Home Services, Hearing, Dental, and other Healthcare industries, as well as any appointment-based businesses that rely on marketing.

Description de CallSource

CallSource is for business leaders who rely on data to help them improve their businesses.
Are you a business owner who wants to be able to connect the money they spend to the results they are striving to achieve? We put the information that is important to you into your hands: With advanced call-tracking, call recording and scoring, call handler coaching, reputation and review management, and so much more.

Informations sur CallSource

CallSource

https://www.callsource.com

Fondé en 1991

Prix de CallSource

CallSource n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.

Version gratuite

Non

Essai gratuit

Non

Déploiement

Cloud, SaaS, web

Formation

Formation en ligne en direct

Webinaires

Documentation

Ressources d'aide

Service de support permanent (réponse directe)

Support en horaire de bureau

En ligne

CallSource - Fonctionnalités

Logiciels d'e-réputation
Analyse des sentiments
Gamification
Gestion des campagnes
Gestion des réponses
Génération d'avis
Statistiques sur les médias sociaux
Suivi des médias sociaux
Surveillance des avis émis
Archivage
Enregistrement des appels distribués
Enregistrement découlant d'un événement
Enregistrement planifié
Enregistrement à la demande
Possibilité d'enregistrement et de lecture
Transfert de fichiers
Étiquetage des appels
Analyse ad hoc
Analyse prédictive
Analyse qualitative
Analyse quantitative
Budgétisation et prévision
Consolidation et regroupement
Fiches d'évaluation (scorecards)
Indicateurs clés de performance
Planification stratégique
Rapports ad hoc
Tableau de bord
Attribution des campagnes
CRM
Enregistrement des appels
Présentation du numéro
Reconnaissance SVI et vocale
Routage des appels
Suivi des conversions
Suivi des mots-clés
Analyse des sentiments
Demande d'avis
Gestion des campagnes
Gestion des commentaires négatifs
Gestion des réponses
Notification en cas d'avis émis
Partage social
Surveillance des avis émis
Tableau de bord

Avis sur CallSource

Afficher 5 avis sur 190

Note globale
4,4/5
Facilité d'utilisation
4,3/5
Service client
4,5/5
Fonctionnalités
4,2/5
Rapport qualité-prix
4,2/5
Kali C.
Inside Sales Representative
Vente au détail, 501-1 000 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 21/08/2019

"No Better Way to Track Calls"

Commentaires: My experience with CallSource has been nothing but positive. I would recommend this software to anyone looking to improving their call tracking systems.

Avantages: I like that can see which of our ads are working best by tracking each incoming call through their source.

Inconvénients: I had a little trouble, at first, with the interface but the support team walked me through it many times until I felt comfortable on my own. They have endless patience.

Réponse de l'éditeur

envoyé par CallSource le 06/09/2019

Thank you for your awesome review, Kali! We're glad that your team was able to help you out with the reporting system and that you are able to use it to your advantage now. We look forward to continuing to partner with you!

- CallSource

  • Provenance de l'utilisateur 
  • Publié le 21/08/2019
Blake M.
General Manager
Services aux consommateurs, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 29/08/2019

"Thank you"

Avantages: Customer support staff - were engaged in our account and helpful with set up

Inconvénients: Cross functionality with how it ties into other programs

Réponse de l'éditeur

envoyé par CallSource le 30/08/2019

Thanks for your review, Blake! If you need more insight into what we can integrate with, let your CallSource rep know - we can most likely make an integration work with your provider. We have the ability to use ADF XML, FTP or XML to integrate CallSource reporting or provisioning into your system(s).

- CallSource

  • Provenance de l'utilisateur 
  • Publié le 29/08/2019
Jamie P.
Executive Assistant
Marketing et publicité, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    1/5
  • Support client
    5/5
  • Rapport qualité-prix
    2/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 18/02/2020

"Not My Favorite Call Reviewing Program, But Effective"

Avantages: Have you ever found yourself in a situation where you needed to know how many UNIQUE callers you received to a tracked phone line? I often do. What's super helpful about CallSource is that they will tell you how many unique callers you had, as well as how many total calls you had. CallSource also offers a veritable ton of different reports to help analyze the calls received, so that is really cool.

Inconvénients: Unlike other programs, CallSource does not EASILY allow note-taking. One of the things that our agency does is provide detailed summaries of calls that come in on tracked phone lines. Yes, we are the people who are referred to in the recorded statement, "these calls may be monitored and reviewed, blah, blah, blah." It is easier when you can have the recording of the call up while taking notes on the call, which CallSource does not allow. Additionally, you aren't able to access calls that are more than 2 years old, which comes up more frequently than you might think.

Réponse de l'éditeur

envoyé par CallSource le 21/02/2020

Hi Jamie,

Thank you so much for your feedback; we greatly appreciate it.

I am happy to tell you that we are rolling out a new product in this next month which allows you to take notes on each tracked call (inbound and outbound) all in one dashboard. Please feel free to reach out to your CallSource rep to learn more about when you can have this active on your account!

Additionally, if you need calls for longer than the time frame they are saved for, we can accommodate that request as well; do not hesitate to let your CallSource rep know your needs and we will help you with that.

Thanks again!
CallSource

  • Provenance de l'utilisateur 
  • Publié le 18/02/2020
Lea E.
CRM BDC Supervisor
Automobile, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 15/08/2019

"Call Source Review"

Commentaires: Good working relationship easy to get a hold of someone.

Avantages: Calls fall in fairly quickly instead of days later

Inconvénients: Sources of where the calls are coming from do not come into my CRM

Réponse de l'éditeur

envoyé par CallSource le 20/08/2019

Hi Lea,

Thanks for your review! We do integrate with many CRMs, please reach out to your dedicated CallSource rep to see how we can get your calls integrated into your CRM for a more seamless process.

Thanks!
CallSource

  • Provenance de l'utilisateur 
  • Publié le 15/08/2019
Nick W.
Marketing Manager
Services aux consommateurs, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    3/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 07/08/2019

"Call Source is a great service at an okay price "

Commentaires: CallSource has allowed us to better track our marketing efforts both online and in our traditional marketing (print) campaigns for more accurate attribution of leads for a better calculation of ROI.

Avantages: Good functionality of the site
Accurate tracking data
Provides actionable results
Easily to set up and implement

Inconvénients: Turn-over in account reps makes it difficult to stay in touch
Price is slightly higher than competitors
The dashboard reporting is not completely relevant, you have to drill down into the reports to receive actionable data

Réponse de l'éditeur

envoyé par CallSource le 08/08/2019

Hi Nick,

Thank you for your detailed review; if you have specific requests on reports that would be easier for you to utilize, please let your account rep know so that we can send that request over to our product team. We appreciate your feedback and are glad to hear that CallSource has helped you get actionable results!

- CallSource

  • Provenance de l'utilisateur 
  • Publié le 07/08/2019