--- description: CloudTalk : qu'en pensent les utilisateurs ? Lisez les avis clients sur CloudTalk, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CloudTalk - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de comptabilisation des appels](/directory/30083/call-accounting/software) > [CloudTalk](/software/182004/cloudtalk) # CloudTalk Canonical: https://www.capterra.lu/software/182004/cloudtalk Page : 1/12\ Suivant: [Page suivante](https://www.capterra.lu/software/182004/cloudtalk?page=2) > CloudTalk est un système de téléphonie basé sur le cloud pour les équipes de support et de vente. Découvrez une gestion des appels simple et amusante. Obtenez votre version d'essai gratuite dès aujourd'hui. > > Conclusion : 271 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise CloudTalk ? Des entreprises intelligentes de toutes tailles qui cherchent à améliorer l'expérience client et les performances des agents grâce au canal le plus personnalisé : la voix. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 271 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: CloudTalk - **Entreprise fondée en**: 2016 ## Contexte commercial - **À partir de**: 19,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, italien, néerlandais, portugais, tchèque - **Pays disponibles**: Albanie, Allemagne, Andorre, Anguilla, Antigua-et-Barbuda, Aruba, Australie, Autriche, Bahamas, Barbade, Belgique, Belize, Bermudes, Biélorussie, Bosnie-Herzégovine, Brésil, Bulgarie, Canada, Chine, Chypre et 76 de plus ## Fonctionnalités - Alertes/Notifications - Analyse des sentiments - Audio/Video Conferencing - Automate d'appel - Automated Attendant - Autorisations basées sur les rôles - Conférences - Distribution automatique des appels - Employee Coaching Tools - Enregistrements - Extensions virtuelles - Filtrage d'appels - Gestion de l'expérience client - Gestion de la communication - Gestion de la qualité - Gestion des campagnes - Gestion des centres d'appel - Gestion des commentaires - Gestion des contacts - Gestion des listes - Gestion des listes d'appels - Gestion des listes d'attente - IVR - Identification de l'appelant - Interface d'agent - Journalisation des appels - Liaisons SIP - Logiciels d'expérience client - Logiciels de VoIP - Messagerie vocale - Numéroteur automatique - Numéroteur prédictif (predictive dialer) - PBX - Planification des rappels - Rapports et analyses - Rapports personnalisables - Rapports sur les appels - Routage automatisé - Routage des appels - Scripts d'appel - Suivi des appels - Suivi des conversions - Suivi des indicateurs clés de performance - Suivi des mots-clés - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Transcription des appels - Transfert de fichiers - Workflow Automation ... et 25 fonctionnalités supplémentaires ## Intégrations (25 au total) - Adobe Commerce - BigCommerce - Freshdesk - Front - Google Contacts - Groove - Help Scout - HubSpot CRM - HubSpot Sales Hub - HubSpot Service Hub - Kommo - Kustomer - LiveAgent - LiveChat - Make ... et 10 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de comptabilisation des appels](https://www.capterra.lu/directory/30083/call-accounting/software) ## Catégories connexes - [Logiciels de comptabilisation des appels](https://www.capterra.lu/directory/30083/call-accounting/software) - [Enregistrement des appels](https://www.capterra.lu/directory/30533/call-recording/software) - [Logiciels de SVI (serveur vocal interactif)](https://www.capterra.lu/directory/30231/ivr/software) - [Suivi des appels](https://www.capterra.lu/directory/30901/call-tracking/software) - [Solutions de téléphonie professionnelle](https://www.capterra.lu/directory/31101/business-phone-systems/software) ## Logiciels similaires 1. [Ringover](https://www.capterra.lu/software/169627/ringover) — 4.7/5 (891 reviews) 2. [Convoso](https://www.capterra.lu/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.capterra.lu/software/29589/callcenternow) — 4.8/5 (335 reviews) 4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [Nextiva](https://www.capterra.lu/software/175788/nextiva) — 4.6/5 (919 reviews) ## Avis ### "''Secure Communication Solution With Secure login''" — 3.0/5 > **Samuel** | *22 septembre 2026* | Internet | Taux de recommandation : 7.0/10 > > **Avantages**: CloudTalk is a user friendly tool for providing security for the call management and provide top priority for measuring data and communication. The auto attendant feature to improve our team experience by ensuring calls efficiently, reduce wait time and increase user satisfaction. Its regular updates maintain security compliance with company standard and role based access allows to control sensitive information. Custom call and personalized greetings rout rules on time with availability all the time. > > **Inconvénients**: The thing I liked least about CloudTalk is its basic phone support, getting quick personalized assistance can be challenging for me especially during workload hours. The billing structure is also bit confusing when going for additional features or for international calls the charges goes high. > > As per my overall experience CloudTalk is a secure customizable solution for truly enhancing communication operations across teams and clients. Its a reliable Cloud call solution with end to end encryption which ensure secure calls with secure login options. Clarifying billing would make make it more reliable. I recommend it. ----- ### "Cloudtalk review" — 5.0/5 > **Dhanesh** | *15 décembre 2025* | Gestion de l'enseignement | Taux de recommandation : 3.0/10 > > **Avantages**: Genuine and integrations are good Name is displayed on call or double check on number is not required Shows what time the call has been done with recordings which is great too > > **Inconvénients**: Sometimes the wait time is a lot Trying to change the country number is a but confusion but it is manageable. Could be better at that. > > After a few weeks of usuage the UI felt easy to use. Don’t need to recheck the number as name displays ----- ### "My All in one and daily Driver" — 5.0/5 > **Nishant** | *4 août 2025* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity. It integrates smoothly with popular CRMs like HubSpot and Salesforce, saving time with automatic logging. Features like call recording, smart routing, and analytics help improve team performance. Its cloud-based setup makes it ideal for remote teams, and customer support is responsive and helpful. > > **Inconvénients**: Pricing can become expensive as you scale or add premium features. The mobile app lacks some key functions compared to desktop. Occasional glitches or lag may occur in the desktop version. Complex features like advanced routing or automation have a steeper learning curve. Also, being entirely cloud-based, it relies heavily on a stable internet connection for optimal performance. ----- ### "Makes everyday work noticeably easier\!" — 5.0/5 > **Oliver** | *7 septembre 2026* | Produits pharmaceutiques | Taux de recommandation : 10.0/10 > > **Avantages**: The app runs flawlessly on both phones and laptops, unlike many other products out there. The design and user-friendliness are truly excellent. The modern and appealing layout makes making and receiving calls a pleasure every time. > > **Inconvénients**: So far, we have had absolutely no problems with CloudTalk. Every feature meets our expectations and contributes to improving our daily communication. CloudTalk's ease of use and reliability make it an indispensable part of our studio. > > The tool allows us to make and receive calls directly from our PC. It also offers detailed analyses of our calling behavior, including the number of calls made, their average duration, and even a forecast for future calls. The app also runs flawlessly and without any problems on the iPhone. ----- ### "intruitive for Both Admins and Users" — 5.0/5 > **Eyituoyo** | *10 juillet 2019* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward. > > **Inconvénients**: For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con. > > There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future. ----- Page : 1/12\ Suivant: [Page suivante](https://www.capterra.lu/software/182004/cloudtalk?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/182004/cloudtalk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées