--- description: HubSpot Service Hub : qu'en pensent les utilisateurs ? Lisez les avis clients sur HubSpot Service Hub, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HubSpot Service Hub - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Service client](/directory/22/customer-service/software) > [HubSpot Service Hub](/software/182476/hubspot-service-hub) # HubSpot Service Hub Canonical: https://www.capterra.lu/software/182476/hubspot-service-hub Page : 1/9\ Suivant: [Page suivante](https://www.capterra.lu/software/182476/hubspot-service-hub?page=2) > Avec Service Hub, organisez votre équipe, proposez des solutions proactives et mesurez la satisfaction client en toute simplicité. > > Conclusion : 190 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise HubSpot Service Hub ? Service Hub est conçu pour les entreprises qui placent le client au centre de leurs priorités. Il aide les petites équipes à offrir une assistance de qualité, à mettre en place des options en libre-service et à améliorer la satisfaction client. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 190 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: HubSpot - **Pays**: Cambridge, É.-U. - **Entreprise fondée en**: 2012 ## Contexte commercial - **À partir de**: 15,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, japonais, portugais - **Pays disponibles**: Allemagne, Australie, Autriche, Belgique, Brésil, Canada, Danemark, Espagne, Finlande, France, Inde, Irlande, Japon, Malaisie, Mexique, Norvège, Nouvelle-Zélande, Pays-Bas, Philippines, R.A.S. chinoise de Hong Kong et 5 de plus ## Fonctionnalités - Accès mobile - Alertes de compte - Alertes/Notifications - Alerts/Escalation - Analytique - Autoresponders - Base de données de clients - Chat et messagerie - Chat proactif - Communication multicanal - Contrôles/Permissions d'accès - Définition des priorités - Engagement des clients - Enquêtes et feedback - Formulaire hors ligne - Gestion de la base de connaissances - Gestion des accords de service - Gestion des boîtes de messagerie - Gestion des commentaires - Gestion des comptes - Gestion des connaissances - Gestion des contacts - Gestion des e-mails - Gestion des flux de travail - Gestion des listes d'attente - Gestion des tickets de support - Gestion des tâches - Géociblage - Importation et exportation de données - Intégration des employés - Logiciels d'expérience client - Macros et réponses types - Messagerie client en temps réel - NPS des clients - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Relevé et historique des chats - Routage automatisé - Score "health score" - Stockage de documents - Stratégie de marque personnalisable - Suivi des interactions - Suivi et analyse de l'utilisation - Support client - Tableau de bord d'activités - Third-Party Integrations - Transferts/Routage ... et 1 fonctionnalités supplémentaires ## Intégrations (100 au total) - 360NRS - Accelo - Actionstep - AdRoll - AdStage - AgencyAnalytics - Airtable - Aloware - Ambassify - Asana - Aysling - Bedrock Data - BigTime - BrightTALK Central - BuiltWith ... et 85 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Service client](https://www.capterra.lu/directory/22/customer-service/software) ## Catégories connexes - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software) - [Logiciels de Customer Success](https://www.capterra.lu/directory/30961/customer-success/software) - [Gestion des connaissances](https://www.capterra.lu/directory/30094/knowledge-management/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://www.capterra.lu/software/61368/salesforce) — 4.4/5 (18783 reviews) 2. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4079 reviews) 3. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1783 reviews) 4. [LiveChat](https://www.capterra.lu/software/62194/livechat) — 4.6/5 (1723 reviews) 5. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3434 reviews) ## Avis ### "Stellar Service with HubSpot" — 5.0/5 > **Mai** | *26 mars 2026* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: Our team uses HubSpot daily so it's critical that we maximize all its services. With Service Hub, we are easily identifying opportunities to upsell or cross-sell, which is super important for us to drive sales and scale\! > > **Inconvénients**: We continue to find HubSpot and all of its various services super user friendly and super helpful to our overall goal of growth and scaling. > > With HubSpot Service Hub, we are enabling powerful alignment amongst our various teams. We're providing confidence and context to our sales and marketing teams, in ways that support our communication with all clients in various markets. ----- ### "Clean UI and easy to use support management" — 5.0/5 > **Nabil** | *14 décembre 2024* | Marketing et publicité | Taux de recommandation : 9.0/10 > > **Avantages**: Fits in incredibly well with the rest of the HubSpot tech stack (which we also use). Lots of customizability to fit our business' support requirements. Chose between Zendesk, this gave us more features (e.g. unlimited web-to-ticket forms - which Zendesk said they did, but then said no after we'd signed up). > > **Inconvénients**: Not much to dislike, if you're part of the HubSpot ecosystem, this will be easy to use for you\! > > Great tool with plenty of customizations available - have been using it for support tickets for several years now ----- ### "Extremely adaptable, powerful CRM software" — 5.0/5 > **Daniel** | *18 mai 2026* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: The flexibility of automations - as a low code environment its actually super capable. Its ability to sandbox testing work and now finally to bring this through to prod is engineering practice applied to CRM. Their API is also well documented and powerful. > > **Inconvénients**: There are a few hubspot specific quirks to their api - like referring to users by ID only, and then having to map these locally when scripting. Also I find the idea that you "can't" create an infinite loop of comms with its own stopping condition a little insulting, given you can craft the same thing using work arounds > > Brilliant - adaptable, scalable automation platform for customer management, marketing and general business organisation and reporting. ----- ### "Don't waste your time." — 1.0/5 > **Elizabeth** | *23 avril 2025* | Appareils médicaux | Taux de recommandation : 2.0/10 > > **Avantages**: Nothing\! it was not user friendly at all. > > **Inconvénients**: It was hard to update specific things like times you are online or basic time settings. Messy main home page. > > Overall I didn't care for it from the start it has a messy like home station and has too much going on. ----- ### "Happy customer" — 4.0/5 > **Mehakpreet** | *22 mai 2025* | E-learning | Taux de recommandation : 7.0/10 > > **Avantages**: It really helped me manage the customer data more effectively which sometimes can be left under looked by manual interference. > > **Inconvénients**: I particularly didn’t feel any problem using hub-spot since our operations were single platform based but if u looking for diversity it may charge you extra. > > I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new features by myself which i loved the most. ----- Page : 1/9\ Suivant: [Page suivante](https://www.capterra.lu/software/182476/hubspot-service-hub?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/182476/hubspot-service-hub) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées