---
description: Synthetix : qu'en pensent les utilisateurs ? Lisez les avis clients sur Synthetix, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Synthetix - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Service client](/directory/22/customer-service/software) > [Synthetix](/software/183018/synthetix)

# Synthetix

Canonical: https://www.capterra.lu/software/183018/synthetix

> Synthetix comprend que chaque entreprise a des besoins uniques en matière de gestion des connaissances.
> 
> Conclusion : 2 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Synthetix ?

Synthetix offre des gains de productivité et un retour sur investissement considérables aux grandes entreprises et aux PME, contribuant ainsi à transformer leur engagement client en ligne et leur support grâce à un ensemble d'outils de contact client optimisés par IA (intelligence artificielle).

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.0/5** | 2 Avis |
| Simplicité | 4.0/5 | D'après l'ensemble des avis |
| Support client | 5.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.5/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Synthetix
- **Pays**: Takeley, R.-U.
- **Fondé**: 2001

## Contexte commercial

- **À partir de**: 1.000,00 £GB
- **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Pays disponibles**: Guernesey, Jersey, Royaume-Uni, Île de Man

##  Fonctionnalités

- Accès mobile
- Alerts/Escalation
- Autoresponders
- Catalog Management
- Chat proactif
- Communication multicanal
- Discussions/Forums
- Enquêtes et feedback
- Formulaire hors ligne
- Gestion de contenu
- Gestion de la base de connaissances
- Gestion des connaissances
- Gestion des listes d'attente
- Logiciels de chatbots
- Messagerie client en temps réel
- Messagerie instantanée
- Outils de collaboration
- Portail libre-service
- Prise en charge de plusieurs langues
- Rapports et analyses
- Recherche en texte intégral
- Relevé et historique des chats
- Stratégie de marque personnalisable
- Third-Party Integrations
- Transferts/Routage

## Ressources d'aide

- Support 24/7 (réponse directe)
- Chat

## Category

- [Service client](https://www.capterra.lu/directory/22/customer-service/software)

## Catégories connexes

- [Service client](https://www.capterra.lu/directory/22/customer-service/software)
- [Gestion des connaissances](https://www.capterra.lu/directory/30094/knowledge-management/software)
- [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software)
- [Outils de chat avec IA](https://www.capterra.lu/directory/31596/conversational-ai-platform/software)
- [Base de connaissances](https://www.capterra.lu/directory/32454/knowledge-base/software)

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5. [Salesforce Service Cloud](https://www.capterra.lu/software/136189/salesforce) — 4.5/5 (820 reviews)

## Avis

### "Willing to go the extra mile\!" — 4.0/5

> **Bimal** | *24 mai 2019* | Assurance | Taux de recommandation : 9.0/10
> 
> **Avantages**: The amount of granular data that is available to the user
> 
> **Inconvénients**: Load times over broad date ranges can be long.
> 
> I have been working with Synthetix for nearly 2 years. In that time they have been very accomodating in allowing us to customise our MI requirements and have strived to match our expectations when relying on customer data.

-----

### "Synthetix Live Chat" — 4.0/5

> **Paula** | *1 mars 2019* | Assurance | Taux de recommandation : 10.0/10
> 
> **Avantages**: The support from the Synthetix team is always on point, the technology is great and Synthetix go a step further providing a human touch to their customer support. The platform is regularly updated with new innovative features that help us deliver a first class live chat customer experience. The UI is feature rich and easy to use, downloadable dashboards provide insight into customer trends. The Live key press feature helps users anticipate the query speeding up response times. A unique section of the platform invites feature requests from customers including a voting system to rate the most useful requests. This is a brilliant way to listen to your customers building future designs to meet their needs.
> 
> **Inconvénients**: From an administration perspective the trigger management system uses a different platform and to have all functionality  on one platform would increase ease of use.
> 
> Working with Synthetix means we have customer support available on all channels allowing customers to complete their journey on their preferred communication channel. We now have more opportunities to tap into customer insights using Synthetix technology. I am confident Synthetix will continue to deliver tools and techniques to stay one step ahead in a constantly evolving business environment.

## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/183018/synthetix)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/183018/synthetix> |
| de-AT | <https://www.capterra.at/software/183018/synthetix> |
| de-CH | <https://www.capterra.ch/software/183018/synthetix> |
| en | <https://www.capterra.com/p/183018/Synthetix/> |
| en-AE | <https://www.capterra.ae/software/183018/synthetix> |
| en-AU | <https://www.capterra.com.au/software/183018/synthetix> |
| en-CA | <https://www.capterra.ca/software/183018/synthetix> |
| en-GB | <https://www.capterra.co.uk/software/183018/synthetix> |
| en-IE | <https://www.capterra.ie/software/183018/synthetix> |
| en-IL | <https://www.capterra.co.il/software/183018/synthetix> |
| en-IN | <https://www.capterra.in/software/183018/synthetix> |
| en-NZ | <https://www.capterra.co.nz/software/183018/synthetix> |
| en-SG | <https://www.capterra.com.sg/software/183018/synthetix> |
| en-ZA | <https://www.capterra.co.za/software/183018/synthetix> |
| es | <https://www.capterra.es/software/183018/synthetix> |
| es-AR | <https://www.capterra.com.ar/software/183018/synthetix> |
| es-CL | <https://www.capterra.cl/software/183018/synthetix> |
| es-CO | <https://www.capterra.co/software/183018/synthetix> |
| es-CR | <https://www.capterra.co.cr/software/183018/synthetix> |
| es-DO | <https://www.capterra.do/software/183018/synthetix> |
| es-EC | <https://www.capterra.ec/software/183018/synthetix> |
| es-MX | <https://www.capterra.mx/software/183018/synthetix> |
| es-PA | <https://www.capterra.com.pa/software/183018/synthetix> |
| es-PE | <https://www.capterra.pe/software/183018/synthetix> |
| fr | <https://www.capterra.fr/software/183018/synthetix> |
| fr-BE | <https://fr.capterra.be/software/183018/synthetix> |
| fr-CA | <https://fr.capterra.ca/software/183018/synthetix> |
| fr-LU | <https://www.capterra.lu/software/183018/synthetix> |
| it | <https://www.capterra.it/software/183018/synthetix> |
| nl | <https://www.capterra.nl/software/183018/synthetix> |
| nl-BE | <https://www.capterra.be/software/183018/synthetix> |
| pt | <https://www.capterra.com.br/software/183018/synthetix> |
| pt-PT | <https://www.capterra.pt/software/183018/synthetix> |

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